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Cinnamon Citadel Kandy

Photo gallery for Cinnamon Citadel Kandy

Featured image
Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Balcony

Overview of Cinnamon Citadel Kandy

Cinnamon Citadel Kandy

4 out of 5

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000

Explore the area

  • Popular LocationAsgiri Maha Viharaya4 min drive
  • Popular LocationBahirawakanda Vihara Buddha10 min drive
  • Popular LocationRoyal Palace of Kandy12 min drive
  • AirportKandy (KDZ-Polgolla Reservoir)14 min drive

Choose dates to view prices

About this area

Kandy

Cinnamon Citadel Kandy is located in Kandy. Temple of the Tooth and Royal Palace of Kandy are local landmarks, and some of the area's activities can be experienced at Dhamma Kuta Vipassana Meditation Centre and Kadugannawa Tea Factory & Sales Center. Looking to enjoy an event or a game while in town? See what's happening at Asgiriya Stadium or Pallekele International Cricket Stadium. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails.

What's nearby

  • Asgiri Maha Viharaya - 4 min drive
  • Asgiriya Stadium - 7 min drive
  • Bahirawakanda Vihara Buddha - 10 min drive
  • Kandy Clock Tower - 10 min drive
  • Royal Palace of Kandy - 12 min drive

Getting around

  • Kandy Railway Station - 14 min drive
  • Colombo (CMB-Bandaranaike Intl.) - 120 min drive

Restaurants

  • Vel Eliya — 1 min walk
  • Mahaveli Eliya — 1 min walk
  • Lyons - 6 min drive
  • Flower Song - 6 min drive
  • Kandy Muslim Hotel - 6 min drive

About this property

Cinnamon Citadel Kandy

Eco-friendly hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. All 119 rooms offer free WiFi, balconies and TVs with cable channels. Other amenities available to guests include minibars, room service and coffee makers.
Cinnamon Citadel Kandy offers 119 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Cable televisions are provided.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

The spa is open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free secured self-parking on site
  • Free valet parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available
  • Pick-up airport shuttle (surcharge) from 6:00 AM to midnight
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: USD 15 per person
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Free newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar in shower
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per day.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 15 per person (approximately)
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 9:00 AM to 7:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 131 out of 271 reviews
5 - Excellent 48%
Rating 4 - Good. 98 out of 271 reviews
4 - Good 36%
Rating 3 - Okay. 27 out of 271 reviews
3 - Okay 10%
Rating 2 - Poor. 9 out of 271 reviews
2 - Poor 3%
Rating 1 - Terrible. 6 out of 271 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.3/5

Staff & service

4.4/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself is a perfect getaway from the hustle of Kandy! It’s location is a little out of the city, but the trade off is complete tranquility! The staff are so kind and helpful, we really enjoyed our stay!
Stayed 2 nights in Jan 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quiet hotel on the banks of Sri Lanka's largest river Mahaweli - ideal for leisure travellers but not so conveniently located if you are a business visitor as it is out of Kandy and Peradeniya towns.
Stayed 3 nights in Jan 2020