Search Castles in Highlands

"This hotel is in a great location! I would definitely recommend it to anyone. It is very cool and modern inside. The restaurant is good, it has a coffee shop in the lobby, and the subway is a very short walk from the hotel. My room was beautiful, really clean, and had the cutest balcony! During my stay the hotel was having issues with their internet and I did not have WIFI/internet access during my stay. No one told me at check in when I arrived but they did tell me later that they had been having issues with the wifi all week. This meant I could not use my laptop or watch TV as the TV does not work without wifi. I also had an issue getting my digital key to work a couple of times. You do pay an additional "resort" fee for internet, the water bottles and coffee in room, and the gym. The front desk does not always answer the phone or respond to the text messaging option, which I thought was frustrating. The morning I was checking out the person working the front desk was the NICEST person. Very friendly, was very prompt responding to my text earlier in the morning, told me about the car service the hotel offers for rides to the airport and was very helpful taking my bags to hold for the day until my flight that afternoon. I wish I would have remembered to get his name because he definitely deserves mentioning. Though everyone working there was kind enough his friendliness and customer service was another level, and a nice change."

"Great location! "

"Super close to everything!!!"

"Great location, wonderful bar on second floor, lots of character, and friendly staff! Great price point for all that you get!"

"It was a nice stay "

"great staff"

"Have been to this hotel "

"Hotel it’s self is very clean.. but the elevators were broken which ruined my experience because I was late for everything I had planned and was on the 30th floor so only other option was to go down 30 flights of stairs. I am waiting to be partially comped for the inconvenience other than that I would stay here again but for a 5 star hotel that elevator issue really messed up a lot of peoples planned activities and even to get throughout the hotel for so treatment. Other than being held up to get to the spa it was a really good massage ajanae and Jamie did a great job. "

"Very clean and perfect location. Would stay here again!"