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"Staff service was excellent. Room was nice and clean. View of the Tokyo Tower from our room was great. Tried the set course dinner at its Japanese restaurant and the food was disappointing - considering the high price we expected something better. "

"Clean room, comfy bed. Great location."

"Location, price, quality, service, were all terrific. There is a bakery on the premises along with a Tapas restaurant where the food was delicious. The only concerns were that the beds were much too hard for us and the air conditioning did not work resulting in the room being a bit warm. With the latter, the windows do open so we were able to maintain a comfortable temperature by opening the window. Also, the room was small but perhaps not unusual for Shinjiku at this price point."

"Nice hotel. Good service! "

"Great hotel "

"Amazing stay, very friendly staff"

"Nice location "

"We had a great 3 night stay here! We were on the Godzilla floor. Our son loved it. Room was a good size for the 3 of us. Would recommend! "

"Stayed for 1 night at Hotel Niwa and it was one of the most comfortable rooms I’ve ever stayed at in Tokyo. There are a lot of hidden gems in the surrounding neighbourhood in terms of shops and restaurants. "