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"Staff at reception were helpful. Staff at the casino entrance questioned my age even after I presented my ID, which is a little disappointing. Overall mostly pleasant experience with the staff. Did not get to experience breakfast. The room service was relatively quick. "

"Parking is great , staff has always been polite to me and the heat and air conditioning works great, I stay here often for work as it’s affordable, but it’s not the Ritz"

"Need to provide Water in my the rooms"

"Good everything"

"We only stayed overnight as we had a connecting flight, but our experience was excellent. The hotel is just 7 minutes from Toronto International Airport and offers a free 24 hour shuttle service, which was very convenient. The pool was simple but nice to have. Everything in the hotel feels brand new and spotless. I appreciated the water refill stations on the main floor as well as the 2nd, 4th and 6th floors, a thoughtful touch. There is also a restaurant on site, though we did not get a chance to try it since we arrived late in the evening. The front desk staff were friendly and helpful, the bedding was comfortable and the towels were exceptionally soft. Overall, the rooms were extremely clean and we would definitely stay here again for another layover in Toronto. "

"The staff was awesome. "

"Lovely quiet room. A little pricey though."

"Photos and reality are different. Also second night, a drunk guy knocked and pushed door in the middle of the night. Called the lobby but we didn't see any action or received any feedback from the staff. The free breakfast was very limited, for the regular one they want to charge you $8 per person. As a frequent traveler, I can say that the reviews on the system aren’t realistic at all. "

"The staff was very kind and hospitable."