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Reviews of Irori Guesthouse Tenmaku - Hostel

2 out of 5
Irori Guesthouse Tenmaku - Hostel
1121 Ninohira Hakonemachi, Hakone, Kanagawa

Reviews

9.6

Exceptional

Rating 10 - Excellent. 62 out of 84 reviews" "
Rating 8 - Good. 20 out of 84 reviews" "
Rating 6 - Okay. 2 out of 84 reviews" "
Rating 4 - Poor. 0 out of 84 reviews" "
Rating 2 - Terrible. 0 out of 84 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samson Sanjukumar

Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for two nights in one of the small double pods (up the ladder). It was a bigger space than we expected and quite comfortable. The walls are understandably thin, so be prepared to hear people in the rooms around and below you. There are earplugs provided, which is helpful. The staff were all lovely and we really enjoyed our dinner around the fire! We also walked to a nearby onsen and found the location to be very convenient for exploring Hakone. Would definitely recommend!

8/10 Good

Tiago

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2020

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay, close to hakonetozan Chokokuno
This was my first time staying at a guest house. I am very impressed of how friendly and attentive the personnel is. They made the check in and check out very easy and recommended places to visit. Looking forward to stay again in the near future
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tatami style rooms, fully equipped kitchen. Showers, toilets, and kitchen are all shared, but we never had a problem. The hearth's a great place to hang out. Staff speaks pretty good English. Convenient access to transit. Not many food options (especially at night) in the area though.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. The guesthouse was very clean and tidy. It's worth to book the room for privacy. Fully recommended.
Stayed 2 nights in Feb 2020

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay
Absolutely lovely place, really friendly staff and a great spot to get to a number of local attractions.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool and cool
So good
Stayed 1 night in Feb 2020

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful! The whole property was quite pleasing to look at. Our room was a bit small for the price was affordable compared to the competitors. The one problem we had was being woken up by others moving around the hostel. Because the place was made of wood there was lots of creaking. The floors also seemed thin because it sounded like someone was slamming themselves against the floor every time they moved. The bathrooms were clean and they even had a communal dinner every night. The location is GREAT.
Stayed 2 nights in Nov 2019

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Ewald Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven.
Such an amazing place. Would highly recommend to all.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff, great stay. Cozy bar/chill area. About 5-7 min walk from bus, 2-4 min walk from train.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Jane, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We booked the family room and it was spacious and clean. The staff was very friendly and accessible.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, modern and traditional. Wonderful staff.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
This was a really fun place to stay. The community dinner was delicious and fun. The staff was friendly and helpful!
Stayed 1 night in Nov 2018

10/10 Excellent

Dmitrij, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and authentic guesthouse
We stayed at Irori for just one night and it's the kind of place that makes you think you might want to stay for a bit longer. We loved everything from the casual, tasteful and authentic interior and the comfy bed to cheerful, friendly and super helpful staff. We stayed in a deluxe room which was pretty small but in the end it was absolutely fine for our personal needs and the price we've paid. We had dinner served in the living/chill room - a japanese style fish barbecue with mushrooms and canned chicken. For £10 per head you can't ask for more, especially considering how cosy everything went with everyone sitting around the grills and chatting over a saké. All in all it was wonderful and we totally recommend it if you're in for something unfussy and casual and want to make a few friends along the way. PS Don't believe the pillow comments in other reviews, it's BS. They are absolutely fine. Even more so, they're better than the ones in some fancier Tokyo hotels we've stayed before.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing guest house with hospitable staff
Stayed in a private room which was large and comfortable. Staff are very friendly and facilities are great. Location is ideal between West Hakone and East Hakone.
Stayed 2 nights in Sep 2018

10/10 Excellent

yutaka

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
ゲストハウスなので、いろいろ共同になります。施設は広く、スタッフも丁寧でした。ただ、施設内の駐車場は限りがあって停められなかった。近くのコインパーキングまで歩いて15分以上あるし、まわりにコンビニもないのでそこが不便かな。
Stayed 1 night in Dec 2023

10/10 Excellent

HONGFEI

Liked: Cleanliness, staff & service, property conditions & facilities
良かったです
Stayed 1 night in Dec 2023

10/10 Excellent

TETSUYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高でした
Stayed 1 night in Nov 2023

10/10 Excellent

Steffi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner Option was excellent and whole guesthouse is minimalistic stylish :) Loved it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適な空間でした
Stayed 1 night in Sep 2023

10/10 Excellent

kazuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

みはる

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高でした
Stayed 1 night in Aug 2023

8/10 Good

Miki

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

SATOMI

Stayed 1 night in Mar 2022

10/10 Excellent

ゆりな

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
高級ホテルや旅館の多い強羅駅近辺で手軽な価格で宿泊できてありがたかったです。
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても快適で楽しい滞在でした。
Stayed 1 night in Jan 2022

10/10 Excellent

Toshiharu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
正月駅伝観戦時、素泊まりに利用。宿前に無料駐車場が有り便利。駅伝見物の宮ノ下まで300m。ローテーションの若い男性女性スタッフは親切で居心地が良かった。翌朝9時にチェックアウト後に歩いて1分の彫刻の森の森美術館に14時まで遊びに行ったが、宿の駐車場に車を無料で止めさせてくれ助かった。
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
良いと思います
家族3人で宿泊させていただきました 彫刻の森美術館のバス停の目の前なので、バス移動の方には便利だと思います ユネッサンへは徒歩でも行けます（ただし、往路は上り坂です） スタッフさんは丁寧に館内を案内して下さったり、対応が良く、気持ち良く利用させていただけました 古民家をリノベーションされたとのことで、足跡や隣の部屋や廊下からの声は響きます また、トイレ、シャワー室、洗面所は共同です
Stayed 1 night in Sep 2021

8/10 Good

Tadashi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
いろりがかっこよかったです。
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
翌日も他の方のチェックイン時間まで車を停めさせて頂き助かりました。
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの方が親切
スタッフの方がとても親切で、家族で快適な宿泊ができました。近くにコンビニ等もあり、便利なロケーションです。
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
囲炉裏端での夕食◎
ドミトリー利用。シャワー室快適。シャンプー等ありがたかった。囲炉裏端での食事1000円はごはんとお味噌汁おかわり自由。一人旅にはお勧めします。
Stayed 1 night in Jul 2021

8/10 Good

Chisato

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族で
露天風呂はとても気持ちよかったです。 細部の清掃について少し気になりました。
Stayed 1 night in Jan 2021
Response from Tsuchiya Hidemi on 5 May 2021
チサト 様 お世話になっております。 HAKONETENTの土屋と申します。 この度はご宿泊頂きありがとうございます。 この度は不快な思いをさせてしまい、大変申し訳ございません。 細部の清掃について、スタッフ全員がもっと意識を高くもって掃除を行うよう対策を取らせて頂きます。 ご指摘ありがとうございます。 HAKONE TENT 土屋　英巳

10/10 Excellent

しゅんや

Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフさんは男性2人でしたが、 お2人ともとても親切でコミュニケーションを積極的にとってくださり、とても良い時間を過ごせました！ 今回は急遽行ったので、次回は囲炉裏を囲んで食べるディナーも是非体験してみたいと思います。 数日泊まってワーケーションなども出来そうだなと思える居心地の良さでした。 本当にありがとうございました:)
Stayed 1 night in Dec 2020

10/10 Excellent

Maggie, 東京

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
囲炉裏を囲んでスタッフ、他の宿泊者との交流がとにかく魅力的だった。
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族連れにも優しい
Stayed 1 night in Sep 2020