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Reviews of Gora Hanaougi Madoka No Mori

4.5 out of 5
Gora Hanaougi Madoka No Mori
1320-862 Gora, Hakonemachi, Hakone, Kanagawa

Reviews

9.8

Exceptional

Rating 10 - Excellent. 123 out of 137 reviews" "
Rating 8 - Good. 10 out of 137 reviews" "
Rating 6 - Okay. 2 out of 137 reviews" "
Rating 4 - Poor. 0 out of 137 reviews" "
Rating 2 - Terrible. 2 out of 137 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lilly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the experience. The staff were super friendly and helpful. They even helped me planned my schedule to leave the ryokan on time for shinkansen!
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay with great food and service. One of the nicest places I have ever stayed.
Stayed 2 nights in Apr 2024
Response from Agi on 25 Apr 2024
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and amenities!
Stayed 1 night in Apr 2024
Response from Agi on 20 Apr 2024
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Savanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, extremely friendly and caring staff. I accidentally left behind an item and they were very responsive and helped me figure out a solution to get the item back. The meal was beautiful and interesting experience! Even though I am not an adventurous eater, I could tell the thought and detail that went into it. The staff did a great job of explaining the dishes. Definitely a great experience to try when visiting Japan.
Stayed 1 night in Mar 2024
Response from Agi on 20 Apr 2024
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Xin, Ithaca

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place. Will recommend to friends.
Stayed 1 night in Apr 2024
Response from Agi on 6 Apr 2024
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Nita, Irvine

Stayed 1 night in Apr 2024
Response from Agi on 25 Apr 2024
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Niclas

Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing Experience. Tampered by lovely very attentive staff, delicious food and a very calming environment.
Stayed 2 nights in Mar 2024
Response from Agi on 6 Apr 2024
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Blake

Stayed 1 night in Mar 2024
Response from Agi on 6 Apr 2024
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Gracious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Thank you for taking the time to share your experi on 2 Mar 2024
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

YU-YING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Agi on 20 Feb 2024
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Agi on 14 Feb 2024
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Agi on 14 Feb 2024
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. Amazing staff, amazing onsen, great food. Overall our stay was the highlight of our whole trip in Japan.
Stayed 2 nights in Dec 2023
Response from Agi on 22 Dec 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Tiyaporn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Agi on 15 Dec 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Liat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Agi on 15 Dec 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hakone Ryokan
I researched different onsen ryokans for hours and am absolutely sure I made the best choice in picking madoka no mori! Our stay was amazing, from the room to the staff to the food. Stay here!
Stayed 1 night in Nov 2023
Response from Agi on 19 Nov 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Emily

Travelled with partner
Liked: Amenities, property conditions & facilities
The most incredible place I have ever stayed. I felt like an honoured guest and it was so beautiful.
Stayed 1 night in Nov 2023
Response from Agi on 8 Nov 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Agi on 28 Oct 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Elizabeth

Stayed 2 nights in Oct 2023
Response from Agi on 8 Nov 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here and it was very relaxing. The staff is very kind and helpful. The staff mostly speaks English too. Since the facilities were so out of the way, we found it convenient to call their shuttle bus when we needed to get back to the hotel. The kaiseki meals provided were tasty and impressive. It was very helpful for the dinner that they provided a menu of each course because I have some food allergies. We didn’t use the other spas provided because the private bath was enough for us. The bed was so comfortable! The bar seats only a few people and got filled up quickly after dinner. Overall we loved it and would stay again.
Stayed 1 night in Oct 2023
Response from Agi on 14 Oct 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future.

10/10 Excellent

Kai Wen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, highly recommend
Stayed 1 night in Oct 2023
Response from Agi on 8 Oct 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Liset, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. It was the spark in our trip. Since your arrival everything is very well organized and welcoming. The food is great and the staff. You have private and public bath. The property is very neat
Stayed 1 night in Oct 2023
Response from Agi on 5 Oct 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best ryokan experience I’ve had! Friendly staff, delicious food, free shuttle service. Must try!
Stayed 1 night in Sep 2023
Response from Agi on 30 Sept 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future.

10/10 Excellent

Michael

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Agi on 27 Sept 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the near future.

10/10 Excellent

Eric

Stayed 1 night in Aug 2023
Response from Agi on 11 Sept 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the near future.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at Madoka no Mori. All staff members were very thoughtful. We loved the place so much that we want to comeback here in the near future!
Stayed 1 night in Aug 2023
Response from Agi on 22 Aug 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the near future.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Agi on 1 Aug 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a must!
Amazing hospitality! Incredible experience from the accommodations to the food to the care in the details.
Stayed 1 night in Jul 2023
Response from Agi on 25 July 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff were super friendly, especially Yamamoto. They all ensured that our stay went without a hiccup. The space was very clean, though you can tell the minerals in the water are starting to erode some of the amenities (e.g. shower, wood on the onsen etc.) The dining experience was amazing and the food was delectable. It really felt like fine dining in a traditional setting.
Stayed 1 night in Jul 2023
Response from Agi on 13 July 2023
Thank you for taking the time to share your experience with us. I am very pleased to hear that our staff made your stay pleasant. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future.

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice service, good food in classic Japanese style, staff are very nice and accommodating. The view from our room wasn’t the best, especially the private onsen was a bit lacklustre and the place is hard to get to, but that might just come with the territory in Hakone. The public onsen had a spectacular view, it was almost magical at night.
Stayed 1 night in Jul 2023
Response from Agi on 12 July 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future.

10/10 Excellent

Eleuthera

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect in every way. The food was exquisite and the staff were so kind. Highly recommended! I have never spent anywhere near this amount on a hotel before, but given everything that’s included, it felt completely worth it. We stayed two nights in room 215 (Akebonosou) and it was perfect. The meals were completely different each day, and the private onsen with forest view was delightful. We could see a bit of the mountains from our balcony so we didn’t even miss out on a mountain view! The shuttle took us to and from Gora station whenever we needed (it’s actually walking distance, but uphill so a bit of a hike) and from there we could get to all the Hakone sights by foot or public transit. But the ryokan is the best sight of all and we spent as much time there as we could.
Stayed 2 nights in May 2023
Response from Agi on 4 June 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future.

10/10 Excellent

Isaac, spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first and only Ryokan and so I feel my review is limited based on this singular experience but with that being said. Unlike other hotels that cost the same you’re not just paying for the location or the luxury of the room you’re paying for an entire experience, and this place delivers on that. The food is very good although I wish they offered better desserts than just a small fruit bowl. We loved how quiet and serene the entire grounds are, it was indicated that there were no rooms available and so I’m assuming the property was full though we only saw a couple of other guests, but it was always extremely quiet and peaceful and very relaxing. We booked the room we did specifically for the private onsen and it was great for two people.
Response from Agi on 22 Apr 2023
Thank you for taking the time to share your experience with us. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the future.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were angelic, dinner and breakfast were amazing, the bath was heavenly, and the beds were so comfortable. Taking a bath on the balcony while seeing snow for the first time in 16 years was magical. Will most definitely be returning for a special occasion in the future.
Stayed 1 night in Feb 2023
Response from Madoka no Mori on 11 Feb 2023
Dear Ms. Rachel WhiteheadThank you for taking the time to share your experience with us.I have shared your positive feedback with the entire team & they are equally pleased learning of your review. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the near future.Best Regards,AgiMadoka no Mori Front Desk Staff

10/10 Excellent

Yachun

Travelled with partner
Liked: Cleanliness, property conditions & facilities
One of the best hot spring hotel! Will come back again =]
Stayed 1 night in Nov 2022
Response from Madoka no Mori on 13 Mar 2023
Dear Mr. Yachun SunThank you for taking the time to share your experience with us.I have shared your positive feedback with the entire team & they are equally pleased learning of your review. I hope you will have a repeated stay with us as we look forward to welcoming you again to Madoka no Mori in the near future.Best Regards,AgiMadoka no Mori Front Desk Staff

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I admired there worm wellcomimg and hospitality meal as well.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable service from the moment we were picked up from Gora Station and till the moment we left the hotel. This Ryokan has all the necessary amenities. Quality and presentation of the food is top notch as you will anticipated from a high end facility. Finally the entire staff went out of their way to make sure nothing is compromised and thumbs up to them. Will definitely return again
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing luxury experience
This ryokan was absolutely amazing! The service was unparalleled. Rooms were a good mix of traditional Japanese with luxury amenities. The private onsen was sooooo nice to have. The meals provided were fantastic. While it is a bit pricey, the total experience is worth it. Once in a lifetime!
Stayed 1 night in Jan 2020
Response from Janice Anabella - Gora Hanaougi Front Desk Staff on 14 Feb 2020
Dear guest, thank you very much for your positive review! We are glad that you enjoyed your stay with us. We hope we can serve you again in the future if you visit Japan especially Hakone again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and experience!
Stayed 1 night in Jan 2020
Response from Robin on 21 Jan 2020
Dear Guests, Thank you very much for your feedback! We really appreciate it. We are looking forward to your next visit! Sincerely, Madoka no Mori Staff

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Robin on 21 Jan 2020
Dear Guests, Thank you very much for your feedback! We really appreciate it. We are looking forward to your next visit! Sincerely, Madoka no Mori Staff

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service by staff members; nice meals, large rooms, comfortable bed and outdoor spa bath on your balcony.
Stayed 2 nights in Dec 2019
Response from Robin on 21 Jan 2020
Dear Guests, Thank you very much for your feedback! We really appreciate it. We are looking forward to your next visit! Sincerely, Madoka no Mori Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Robin on 21 Jan 2020
Dear Guests, Thank you very much for your feedback! We really appreciate it. We are looking forward to your next visit! Sincerely, Madoka no Mori Staff

10/10 Excellent

Choe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Stay
Best dinner and breakfast. Stay was excellent and friendly. 10/10 rating.
Stayed 2 nights in Dec 2019
Response from Robin on 21 Jan 2020
Dear Guests, Thank you very much for your feedback! We really appreciate it. We are looking forward to your next visit! Sincerely, Madoka no Mori Staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, environment is very nice, food is perfect
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't forget this trip
The stay is AMAZING. This trip really puts Vegas to shame on hospitality.
Stayed 1 night in Nov 2019

8/10 Good

Emmanuel

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very special and comfortable the food was also amazing. Although the dinner was more palatable than the Japanese breakfast. All in all a great experiance
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, great food, Onsen in room, quiet n private environment, a very enjoyable stay.
Stayed 1 night in Nov 2019