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"We were disappointed that the pictures advertising the Walton Hall Hotel & Spa were quite deceptive. The actual hotel is not at all connected to the historic Walton Hall, and the hotel wing and room that we experienced were very worn and in need of a renovation. The pool and fitness room were listed on Expedia as amenities, but these facilities are not owned by the hotel and require payment for use (after registering our complaint, we were given free passes). On the plus side, the beds were comfortable and the wifi worked."

"The hotel is being renovated in areas and what is done is very nice. The only complaint I have are the pillows, they are so hard and not comfortable to sleep on."

"Excellent location with just a short walk into city centre beside the beautiful river. The hotel was undergoing some major maintenance work, however, it was clean and comfortable with excellent room facilities. All staff members were friendly and helpful. Great breakfast with plenty of choices. Would definitely stay again, however we would avoid the pub attached to the hotel called ‘The Bear’ which was very run down (ripped seats, broken chairs) and served the worst food we have ever eaten in a restaurant!"

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"Have stayed here before a couple of times when visiting family. This visit was nothing like as good as previous times. Positive - breakfast was good, good quality shower. Negatives - £5.50 to park(up from £5 3 months ago), bed uncomfortable, bathroom sink wouldn't hold water. My wife is lactose and soya intolerant. She brings her own milk which the hotel has always stored in their fridge. Point blank refusal this time - health and safety rules had changed- manager and duty manager were both there when we were told and said nothing so we assume they agreed. If you can't compromise for a food intolerance then have more dairy free alternatives at breakfast and not just soya"

"The staff were kind and helpful. There were extra charges for the car park although this was taken off when we complained. The whirlpool was not working. It did not feel good value for money."

"I think its very over priced for what it is. Feels like the rooms need an update. There was no dressing table i had to sit on the floor to use the wardrobe mirror. Pillows too soft. Food in the james martin grill was poor very disappointing. Felt a bit let down as it was a treat for my husbands birthday and our anniversary. "

"I recently stayed in Room 33 and unfortunately it was a very poor experience from start to finish. The main issue is the location of the room, which is completely unsuitable for guests. It is positioned directly next to the disabled toilets and only about a metre away from the reception office door. This resulted in constant noise throughout the entire stay. Every time the reception office door was opened or closed, it caused our room door to vibrate loudly. This happened repeatedly and made it impossible to relax. In addition, the disabled toilet next door is in frequent use, and we could clearly hear everything — flushing, doors slamming, and general use. The noise levels were excessive and completely unacceptable for a hotel room. After travelling for four hours, we were hoping for an early night, but instead we were kept awake until after midnight due to the constant banging and disturbance. The disruption continued into the early morning. Around 5am, we were woken again by staff changeover, as the room is directly behind reception. We could hear conversations clearly, along with ongoing movement and door noise. This meant our sleep was repeatedly interrupted, making the stay exhausting rather than restful. The room itself also lacks basic comfort. The windows are single-glazed, do not shut properly, and offer little to no sound insulation, which only adds to the overall noise problem. On arrival, we were also disappointed to find that no food was available until 5pm"