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Reviews of Premier Lodge

3.5 out of 5
Premier Lodge
Westmains Industrial Estate, Grangemouth, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 167 out of 222 reviews" "
Rating 8 - Good. 45 out of 222 reviews" "
Rating 6 - Okay. 6 out of 222 reviews" "
Rating 4 - Poor. 0 out of 222 reviews" "
Rating 2 - Terrible. 4 out of 222 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, only downside is lack of plug sockets
Stayed 1 night in May 2024
Response from Katja, Reception Team on 21 May 2024
Thank you for leaving a review Joy, we value your feedback and glad you enjoyed your stay. We hope to welcome you back again in the near future. Best Wishes, Katja - Reception Team

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our shower didn’t fit the holder , one it was turned on the hose sprang off the wall as the pressure was to strong and the water temperature was to hot. Admittedly you could turn temperature down ,but the bathroom itself and accommodation was good. As a preference a slightly bigger bed would have been preferable, but comfy none the less. Staff were extremely pleasant and helpful .
Stayed 2 nights in May 2024
Response from Katja, Reception Team on 21 May 2024
Thank you for leaving a review Sue, we value your feedback and glad you enjoyed your stay. We hope to welcome you back again in the near future. Best Wishes, Katja - Reception Team

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Kelpies
Stayed 1 night in May 2024
Response from wilma on 16 May 2024
Thank you for leaving a review Jean, we value your feedback and glad you enjoyed your stay. We hope to welcome you back again in the near future. Best Wishes, Wilma - Reception Team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing, really helpful with providing information on local sites and on how to get into Edinburgh easily etc. The room was clean and a small kitchen on site too which was a bonus.
Stayed 2 nights in May 2024
Response from Katja, Reception Team on 11 May 2024
Thank you for taking the time to leave a review Sarah, we appreciate your feedback and glad you had a lovely stay. I hope you had a lovely time exploring Edinburgh! Look forward to welcoming you again in the near future. Best Wishes, Katja - Reception Team

10/10 Excellent

Adish

Travelled with group
The cleanliness was exceptional, and coupled with the outstanding service, friendly staff, and well-maintained property, it made for a truly enjoyable stay.
Stayed 1 night in May 2024
Response from Katja, Reception Team on 6 May 2024
Thank you for leaving a review Adish, we value your feedback and glad you enjoyed your stay and the service. We hope to welcome you back again in the near future. Best Wishes, Katja - Reception Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5* accommodation, in house self catering.
Stayed 3 nights in Apr 2024
Response from Katja, Reception Team on 27 Apr 2024
Thank you for leaving a review John, we value your feedback and glad you enjoyed your stay. We hope to welcome you back again in the near future. Best Wishes, Katja - Reception Team

10/10 Excellent

Mags

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where we needed to be and handy for the motorway
Stayed 4 nights in Apr 2024
Response from Katja, Reception Team on 25 Apr 2024
Thank you for leaving a review Mags, we value your feedback and glad you enjoyed your stay. We hope to welcome you back again in the near future. Best Wishes, Katja - Reception Team

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to centre of Edinburgh approx 30 minutes. Excellent value for money. No restaurant on site but McDonalds close by, plus on-site kitchen with microwave and toaster plus shared fridge. Also tea and coffee making facilities in room.
Stayed 2 nights in Apr 2024
Response from Katja, Reception Team on 22 Apr 2024
Thank you for leaving a review Carol, we value your feedback and glad you enjoyed your stay. We hope to welcome you back again in the near future. Best Wishes, Katja - Reception Team

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was excellent for a short overnight stay. The Hotel was clean you had plenty towels the staff were extremely friendly and helpful and it was well priced. Downside no restaurant or Bar and it’s in an industrial estate. But the staff pointed us in the direction of a lovely restaurant within a five minute drive that gave a discount to patrons. I would definitely stay here again
Stayed 1 night in Apr 2024
Response from Katja, Reception Team on 22 Apr 2024
Thank you for leaving a review Brian, we value your feedback and glad you enjoyed your stay. We hope to welcome you back again in the near future. Best Wishes, Katja - Reception Team

10/10 Excellent

roger

Liked: Staff & service, property conditions & facilities
Great little place and well worth the money
Stayed 1 night in Apr 2024
Response from Katja, Reception Team on 19 Apr 2024
Thank you for leaving a review Roger, we value your feedback and glad you enjoyed your stay. We hope to welcome you back again in the near future. Best Wishes, Katja - Reception Team

8/10 Good

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Katja, Reception Team on 19 Apr 2024
Thank you for leaving a review Cedric, we value your feedback and glad you enjoyed your stay. We hope to welcome you back again in the near future. Best Wishes, Katja - Reception Team

10/10 Excellent

Magdalena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, gave us great recommendations for the local area, Karen in particular was wonderful!!!
Stayed 2 nights in Apr 2024
Response from Karen - Reception Team on 16 Apr 2024
Thank you for leaving a review Magdalena, it was lovely to meet you both and glad you enjoyed your stay. We hope to welcome you again if you're ever back in Scotland. Best Wishes - Karen - Reception Team

10/10 Excellent

Kausar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karen - Reception Team on 15 Apr 2024
Thank You! We are glad you enjoyed your stay.

10/10 Excellent

Kayster

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 1 night in Mar 2024
Response from wilma on 31 Mar 2024
Kayster Thank you for leaving a review we are glad you enjoyed your stay and hope to welcome you again kind regards wilma reception team

10/10 Excellent

Thea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location for visiting the magnificent Kelpies [within 12 minutes walking distance from the hotel]. Nearby Balfours chippy is a must-visit, too [fantastic fish supper]. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Katja, Reception Team on 12 Feb 2024
Thank you for leaving a review Thea, we are glad you enjoyed your stay and hope to welcome you again. Katja, Reception Team

10/10 Excellent

Martin

Stayed 1 night in Feb 2024
Response from Katja, Reception Team on 7 Feb 2024
Thank you for leaving a review Martin, we are glad you enjoyed your stay and hope to welcome you again. Katja, Reception Team

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for one night close to kilpies. Enjoyed it nice clean rooms
Stayed 1 night in Jan 2024
Response from wilma on 28 Jan 2024
Jacqueline Thank you for leaving a review we are glad you enjoyed your stay and hope to welcome you again kind regards wilma reception team

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Katja, Reception Team on 13 Jan 2024
Thank you for leaving a review, we value your feedback. Kind Regards - Katja, Reception Team

10/10 Excellent

Barbara

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice quiet area, friendly staff, room was clean
Stayed 2 nights in Dec 2023
Response from Katja, Reception Team on 16 Dec 2023
Thank you for leaving a review, we value your feedback. Kind Regards - Katja, Reception Team

10/10 Excellent

Nazir

Stayed 1 night in Nov 2023
Response from wilma on 17 Dec 2023
Good afternoon Nazir we are glad you had a pleasant stay with us , we hope to welcome you again soon kind regards wilma reception team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Katja, Reception Team on 7 Nov 2023
Thank you for leaving a review, we value your feedback. Kind Regards - Katja, Reception Team

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful, rooms and bed clean and comfortable. Will definitely stay there again
Stayed 2 nights in Oct 2023
Response from wilma on 2 Nov 2023
Good afternoon we are glad you had a pleasant stay with us and hope to welcome you again soon. Kind Regards, Wilma Reception Team

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Karen - Reception Team on 31 Oct 2023
Thank you for leaving a review.

10/10 Excellent

Ismaila

Stayed 1 night in Oct 2023
Response from Katja, Reception Team on 13 Nov 2023
Thank you for leaving a review, we value your feedback. Kind Regards - Katja, Reception Team

10/10 Excellent

Francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff. Always went beyond any expectation.
Stayed 3 nights in Sep 2023
Response from Katja, Reception Team on 16 Oct 2023
Thank you for leaving a review, we value your feedback. Kind Regards - Katja, Reception Team

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent disabled bathroom. Both receptionists very polite and helpful.
Stayed 1 night in Oct 2023
Response from Karen - Reception Team on 13 Oct 2023
Thank you for leaving a review, we value your feedback. Kind Regards - Karen, Reception Team

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Karen - Reception Team on 13 Oct 2023
Thank You

10/10 Excellent

Oleh

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Karen - Reception Team on 8 Oct 2023
Good afternoon we are glad you had a pleasant stay with us and hope to welcome you again soon. Kind Regards, Karen Reception Team

8/10 Good

CALLUM

Stayed 1 night in Oct 2023
Response from Karen on 8 Oct 2023
Good afternoon, we are glad you had a pleasant stay with us and hope to welcome you again soon. Kind Regards, Karen - Reception Team

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Oct 2023
Response from wilma on 7 Oct 2023
Good afternoon paul we are glad you had a pleasant stay with us , we hope to welcome you again soon kind regards wilma reception team

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet accommodation for a flying visit.
We arrived early, staff very helpful which included offering us a hot drink. Placing our luggage in our room and phoning to inform us when our room was ready. Suggestions for places to visit and were was a good place to eat. Even booked a table for our preferred time. No trouble with extra milk for tea. Great service…a great credit to Premier Lodge.
Stayed 1 night in Sep 2023
Response from Karen - Reception Team on 3 Oct 2023
Thank you for leaving a review, we value your feedback. We are happy that you enjoyed your stay with us and we hope to welcome you again in the near future. Best Wishes.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2023
Response from Katja, Reception Team on 1 Oct 2023
Thank you for leaving a review, we value your feedback and hope you enjoyed your stay, we hope to welcome you again in the near future.

8/10 Good

joe

Stayed 1 night in Sep 2023
Response from Katja, Reception Team on 1 Oct 2023
Thank you for leaving a review, we value your feedback and hope you enjoyed your stay, we hope to welcome you again in the near future.

10/10 Excellent

Barbara

Travelled with family
Comfy and clean, Just a good over night stay
Stayed 2 nights in Sep 2023
Response from Karen - Reception Team on 16 Sept 2023
Thank you for leaving a review, we value your feedback and hope you enjoyed your stay, we hope to welcome you again in the near future.

10/10 Excellent

Katie

Stayed 1 night in Sep 2023
Response from wilma on 20 Sept 2023
Thank you for leaving a review, we value your feedback and hope you enjoyed your stay, we hope to welcome you again in the near future.

6/10 Okay

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is absolutely spotless and the rooms are nice and modern. It is a no dining hotel- with no bar or restaurant, the closest place to eat is a McDonalds. On our arrival- there were workmen doing their own BBQ in the carpark and a hoard of boy racers in their cars being watched by loads of police in squad cars- not a great first impression! The receptionist said that this was a regular problem, possibly because the hotel is in an industrial area and there are no local residents to complain?
Stayed 1 night in Sep 2023
Response from Karen - Reception Team on 16 Sept 2023
Thank you for leaving a review, we value your feedback and hope you enjoyed your stay, we hope to welcome you again in the near future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, friendly and helpful. The area can be noisy with vehicles, but otherwise a very nice hotel. Short walk to the kelpies.
Stayed 3 nights in Sep 2023
Response from Karen - Reception Team on 16 Sept 2023
Thank you for leaving a review, we value your feedback and hope you enjoyed your stay, we hope to welcome you again in the near future.

8/10 Good

Arran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good clean lodge.
There is no bar or resteraunt on site but they do have a little kitchen tht guests can use. The room was clean and a really good size with double aspect windows which was nice in the warm weather. The location is a little remote so you need to travel for food or get a delivery. The staff where really freindly and helpful so overtall a good business stay.
Stayed 3 nights in Sep 2023
Response from Karen - Reception Team on 16 Sept 2023
Thank you for leaving a review, we value your feedback and hope you enjoyed your stay, we hope to welcome you again in the near future.

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Karen - Reception Team on 7 Sept 2023
Thanks for your feedback we hope you enjoyed your stay. Kind Regards, Karen - Reception Team

8/10 Good

Debra

Stayed 1 night in Aug 2023
Response from Karen - Reception Team on 5 Sept 2023
Thank you for leaving a review, we value your feedback and hope you enjoyed your stay and hope to welcome you again in the near future. Kind Regards, Karen - Reception Team

8/10 Good

Zahir, BOLTON

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from wilma on 1 Sept 2023
Thank you for leaving a review, we value your feedback and hope you enjoyed your stay and hope to welcome you again in the near future. Kind Regards, Wilma - Reception Team

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
Good place to stay, everything that was needed. Clean, Tidy, Comfortable. Will stay again.
Stayed 1 night in Aug 2023
Response from wilma on 1 Sept 2023
Thank you for leaving a review, we value your feedback and hope you enjoyed your stay and hope to welcome you again in the near future. Kind Regards, Wilma - Reception Team

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Karen - Reception Team on 28 Aug 2023
Thank you for leaving a review, we value your feedback and hope you had a great stay. We look forward to welcoming you again in the near future.

8/10 Good

Lorraine

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property was convenient for my purposes but seemed a bit expensive for the area and no breakfast.
Stayed 2 nights in Aug 2023
Response from Karen - Reception Team on 28 Aug 2023
Thank you for leaving a review, we value your feedback. We are a room only hotel as advertised. We hope you had a great stay and look forward to welcoming you again in the near future.

10/10 Excellent

Deborah

Stayed 1 night in Aug 2023
Response from Karen - Reception Team on 28 Aug 2023
Thank you for leaving a review, we value your feedback and hope you had a great stay. We look forward to welcoming you again in the near future.

2/10 Terrible

Denis

Stayed 1 night in Aug 2023
Response from wilma on 26 Aug 2023
Good afternoon GDenis we are glad you had a pleasant stay with us , we hope to welcome you again soon kind regards wilma reception team

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, staff professional and helpful.
Stayed 1 night in Aug 2023
Response from wilma on 26 Aug 2023
Good afternoon Charlene we are glad you had a pleasant stay with us , we hope to welcome you again soon kind regards wilma reception team

10/10 Excellent

Gavin

Stayed 1 night in Aug 2023
Response from Karen - Reception Team on 18 Aug 2023
Thank you for leaving a review.

8/10 Good

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short business trip
Smart hotel with friendly, efficient staff, but lacking a restaurant or bar. Local facilities are a short drive away.
Stayed 3 nights in Aug 2023
Response from wilma on 17 Aug 2023
Good afternoon Gavin we are glad you had a pleasant stay with us , we hope to welcome you again soon kind regards wilma reception team

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Although this is just on the outskirts of an industrial estate, it’s quiet and the facilities are excellent, great value for money, will definitely be staying here again
Stayed 2 nights in Aug 2023
Response from wilma on 17 Aug 2023
Good afternoon Karen we are glad you had a pleasant stay with us , we hope to welcome you again soon kind regards wilma reception team