Top Hotels Near General Grant National Memorial in New York from AU$166

"No proper staff, preference is given to airlines staff, no proper or timely room service, lack of basic facilities like microwave etc"

"Overall it was a good stay. When we booked via hotel.com, it listed our room including balcony/patio. I did research and found this hotel did not have any balcony. Anyway, it was okay w/o balcony. However, we were placed on 2nd floor. Window is no sound proof. It was pretty loud. Room is small, generally clean. We love the hotel location. "

"When arriving, the wife and kids were excited to be there. But soon that went away. the main entrance is closed, so you have to come around the side of the building. The checking in was great lobby was clean.Everything seemed great. Once we got to our room the place looked like there was a party there before we got there. When going downstairs to explain that the room was a mess and showed them pictures they went ahead a change us to a different room. Now the problem with that is that our original room had 2 beds in the room. So they go ahead, and give us is two separate rooms with single beds so separating the family. They saud not to worry that the next day they will have the room clean and ready for us. The next day we go out, do everything.Visit the city and when we get back to tye room our door have a double lock on them. We check with the dront desk to see whats going on. And the reason for the lock is because they weren't sure in which of the two room we where going to stay with. And at this point I'm confused because why would I stay with one of the rooms if both the rooms are single beds. And it's 4 of us in total. When we originally got a room 2 beds. But long story short i had to pay out of pocket for a upgrade to have a room that fits the family. Because the 1st room we got was in the higher floor and they wanted to have us somewhere In a way lower floor to have a view of a wall out the window lets say."

"Perfect location! "

"Everything was perfect."

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"You can just tell the hotel is dated and living off it's prime location- plus cost was high vs condition"

"Staff was really helpful. Room was clean. Bery nice stay overall."

"Limited selection for breakfast. Room needs refurbishing. Staff should be trained better."