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Reviews of OYO The Gissons Hotel

4 out of 5
OYO The Gissons Hotel
Kennford, Exeter, England

Reviews

7.2

Good

Rating 10 - Excellent. 30 out of 86 reviews" "
Rating 8 - Good. 22 out of 86 reviews" "
Rating 6 - Okay. 11 out of 86 reviews" "
Rating 4 - Poor. 11 out of 86 reviews" "
Rating 2 - Terrible. 12 out of 86 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
It was spotlessly clean and the owner more than helpful. It is a shame that there is no restaurant on site at present but the meal at the hotel a short walk away was fine.
Stayed 1 night in Apr 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly owner, nice room.
Stayed 1 night in Mar 2024

6/10 Okay

Neil

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel and rooms are ok but the bar and restaurant are shut and you can’t even sit in there, some legal dispute apparently, so it’s not great to stay in. We were going to an event so it was fine but wouldn’t stay here otherwise.
Stayed 1 night in Dec 2023

6/10 Okay

Karen

Travelled with family
Disliked: Amenities
The property itself is nicely renovated and staff were friendly. We were however disappointed that the bar was closed for refurbishment and then breakfast wasn’t available as the chef was off sick - surely a continental breakfast could have been an option. None of this was conveyed to us prior to arrival. The hotel is located away from any other amenities so we couldn’t even slip out and get food.

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2023

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Stayed 1 night in Oct 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel.
Very pleasant hotel , rooms clean and comfortable, good service from hotel staff. Only downside, window was ceiling window with blind so no natural light . Unfortunately bar and restaurant not open due to outside company not turning up. Nice pub serving food about a 10 minute walk . Would stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Stayed 1 night in Sep 2023

8/10 Good

Hardy

Stayed 1 night in Sep 2023

8/10 Good

David

Stayed 1 night in Sep 2023

6/10 Okay

Paul

Liked: Staff & service
The property was in a state of untidiness
Stayed 1 night in Sep 2023

2/10 Terrible

J.Marsh

Stayed 1 night in Aug 2023

8/10 Good

J.Marsh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant was not serving food - so I had to drive to look for somewhere to eat
Stayed 1 night in Aug 2023

8/10 Good

J.Marsh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the double rooms are on the front. The windows are double glazed but you can still here the dual carriageway
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Stayed 1 night in Aug 2023

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, friendly helpful staff. Very clean and tidy. Especially liked the air con unit in the room. Very pleasant stay.
Stayed 1 night in Jul 2023

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay
Stayed 1 night in Jun 2023

4/10 Poor

Luke

Disliked: Room comfort
Stay
Driving towards hotel looked like the hotel was closed down to be honest. Once parking in car park at back wasn't sure if this was hotel car park or public carpark or should i pay via the app which car park signs said i should or get £100 fine but as was late evening took the chance and parked and went into reception. No bar / restaurant open and no staff about. Eventually someone i think the only staff person on site, checked me in and told me to enter car registration on touchscreen. The person was very polite and took me to show my room. It was clean but very hot. As bar restaurant was closed was really disappointing as wasn't informed of this. Location is remote so had no choice to stay in hot room no dinner and no cold drink. In my opinion room rate was well overpriced.
Stayed 1 night in Jun 2023

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Was another great day and stay
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip!
It was brilliant, it all looked very modern and clean and I really enjoyed myself. Only thing was our double bed was two single beds pushed together and if you were anywhere near the middle it was very easy for the beds to slide apart which left a slightly uncomfortable gap in the middle but I’m sure this could’ve been resolved had I specified I wanted just one double bed but overall I had a great time!
Stayed 1 night in Nov 2022
Response from Ammy on 1 Dec 2022
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

4/10 Poor

Richard

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Many amenities closed.
Restaurant closed, despite heavily marketing its services and in an isolated location, made the trip awkward.
Stayed 1 night in Sep 2022
Response from Terry on 26 Sept 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Was awesome as always
Stayed 1 night in Aug 2022
Response from Arthur on 1 Sept 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

8/10 Good

Andrew

Stayed 1 night in Aug 2022
Response from Ammy on 6 Sept 2022
Thanks for the positive rating, Andrew! Hope to welcome you again soon. Regards, Amelia.

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from jane on 23 Aug 2022
Hi, Craig! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

2/10 Terrible

Liam

Stayed 1 night in Aug 2022
Response from Ammy on 19 Aug 2022
Hi, Liam! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

8/10 Good

Joao P

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Wendy

Stayed 1 night in Jul 2022
Response from Noah on 19 Aug 2022
Thanks for the positive rating, Wendy! Hope to welcome you again soon. Regards, Amelia.

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice little room staff were ok ! The restaurant wasn’t open or the bar so they lost out on my business
Stayed 1 night in Jun 2022
Response from Ammy on 24 July 2022
Hi, Mark! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No food available at property due to closure of restaurant
Stayed 1 night in Jul 2022
Response from Simon on 18 July 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

2/10 Terrible

Kush

Disliked: Staff & service, room comfort
Worst and most unfriendly person running hotel.
The person who checked me in was rude. Just asked him any room on the ground floor. He shouted at me this is a hotel not your home. No bin in the room. Heating in the bathroom was full on during this heatwave. No food was served. Only had 2 people staying there so he could have given me a ground floor. No greeting on checking in.
Stayed 1 night in Jul 2022
Response from Simon on 18 July 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 Excellent

Ian

Stayed 1 night in Jul 2022
Response from Ammy on 13 July 2022
Hi, Ian! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
absolutely disgusting! turned up carpark looked like it had been raided by gypsies, shower did work, complained to reception who were dam right rude, dirty towels anyway, light hanging off the wall in room, ripped chair
Stayed 1 night in Jul 2022
Response from Jane on 11 July 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible - avoid.
This review refers to my most recent stay for which the text I wrote didn’t save. I booked a deluxe room expecting the same amazing room as my first stay. Wrong. It was postage stamp sized with a noisy air con unit the size of a fridge freezer in it. The condensation bucket was full with a load of mosquitos flying around it - I tipped it away and killed the mosquitoes. The bathroom was even smaller than you get in an average caravan with a shower that leaked and turned the bathroom floor into a paddling pool. The worst bit was returning after seeing a friend. The entry system didn’t work and nobody answered the call button. After standing there continuously trying, another couple arrived and had the same issue. Tried calling the number and got an Indian call centre who had no concept of the time of day and accused us of not having checked in. No staff available to let us in either but someone was on their way. To make matters worse, I had forgotten to take my Parkinson’s Disease medication and it was in my room!! Pathetic service - nobody available to complain to and over an hour spent in the cold at 2am. Eventually another guest came and let us in. Checked out in the morning and nobody to complain to. Absolutely will never EVER use OYO hotels again.
Stayed 2 nights in Apr 2022

4/10 Poor

Stephen

Stayed 1 night in Jun 2022
Response from Christina on 3 July 2022
Hi, Stephen! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

4/10 Poor

Dave

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointed
Nice hotel but we were placed in the loft space, was so hot. A fan that blew warm air, a window that was A4 size that wouldn’t fully open. 2 tea bags, 1 coffee and 1 milk so no refreshments. Got there at 3pm no food, local pub stop serving food so had a 20 min drive to get something to eat.
Stayed 1 night in Jun 2022
Response from Simon on 23 June 2022
Hi, Dave! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 Excellent

Tim

Stayed 1 night in Jun 2022
Response from Ammy on 11 June 2022
Hi, Tim! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Worst stay ever
Arrived to this ‘deluxe’ room, with no windows, and a skylight that had no blind, which was directly above the bed. This meant it let in light, and a lot of noise from the A38 which is next to the hotel, but no view whatsoever. The room smelt damp on our arrival, so we turned on the air conditioning, which was so loud you couldn’t hear the TV over it. The entire place feels very poorly built, and we heard a lot from the other guests along the stairs outside of our room. The bathroom felt like a caravan bathroom. When I enquired as to whether this was actually a deluxe room, the manager informed me that it is classed as a deluxe room, but in his opinion it needed to be changed, but had no control over what was stated as a deluxe room. He mentioned that he would have offered a change of room, but it was a full house. He offered no other kind of remuneration. We had visited the restaurant in the hotel the year previously, finding that the restaurant was very nicely appointed, we imagined that the hotel would have been lovely, despite the poor reviews here. I was wrong. I have never said this about a hotel before but we would never stay here again.
Stayed 1 night in Jun 2022
Response from Simon on 11 June 2022
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

10/10 Excellent

Ian

Stayed 1 night in May 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new, not quite fully open, but great value
Stayed 1 night in Apr 2022
Response from Ammy on 6 May 2022
Hi, Colin! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Okay but could be better
Hotel was completely dead when we arrived although it was very nicely renovated. Has a large car park although you must remember to put in your car reg at reception, not sure why charges are in place here, I can see why this might confuse some customers. The restaurant and bar were not available, from previous reviews it has been this way for some time which seems a loss to the business and customers, it looked great in there! Would have been nice for advice where we could go to eat or a mini fridge in rooms to keep our own food. Room was basic but clean and comfortable. Unfortunately due to the location next to the motorway we could hear traffic even through the double glazed windows which along with the constantly running toilet made sleep difficult. Unfortunately we lost our room card, no one at reception to help so had to call a number left there. The manager seemed reluctant to come help and came across a bit standoffish which made me uncomfortable, but he came to reception. He did not seem very friendly but did provide us with a new card. From my impressions the reception is never manned. Overall I would say this place is okay to stay for a night or 2 but has the potential to be good roadside hotel and a great place to eat, but seems there are a few things holding it back- mainly the lack of friendly staff, a place to eat and an upgrade to the windows for noise control
Stayed 3 nights in Apr 2022
Response from Ammy on 6 May 2022
Hi, sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Amelia.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Could be good but is basically abandoned!!
Room was boiling hot - after forcing the window open and keeping the fan on 24/7 it became bearable. Service existed if ringing a guy who appears and gave me a swipe card. Did not see any other member of staff for the entire 3 night duration of the stay.
Stayed 3 nights in Apr 2022
Response from Jane on 9 May 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Philip on 6 Apr 2022
Thank you for rating us highly, Chloe. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Philip

6/10 Okay

Jon

Stayed 1 night in Mar 2022
Response from Jane on 31 Mar 2022
Hi, Jon! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

4/10 Poor

Alison

Disliked: Cleanliness, staff & service, room comfort
Unsatisfactory stay
Unfortunately when we got there - there was no reception and on the desk a mobile number to ring - someone turned up and signed us in. After a long drive I asked if we could book in for dinner. We were told they had no chef so would not be able to have breakfast either. We were very disappointed. The first room we were given the bed had hairs in and the cover was soiled. Albeit it did look like they had been cleaned so the sense check wasn’t great. The room was ok but not very clean.
Stayed 2 nights in Mar 2022
Response from Ammy on 1 Apr 2022
Hi, Alison! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

2/10 Terrible

Calie

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Avoid, no staff, hot rooms
Absolutely boiling room, turned heaters off but they were still on, tried to find staff in the building numerous times, i also rang several times and emailed to get someone to help but no one answered, it was so bad we couldnt even shut the bathroom door to use the toilet and our toothpaste melted, we eneded up sleeping with wet towels on us infront of the fan and having to go outside every couple of hours throughout the night to get some air and cool down. Only 1 pillow on each bed and again no one around to ask for another, room was ok but build of of dirt/hair behind the bathroom door, will not be returning
Stayed 1 night in Mar 2022
Response from Ammy on 23 Mar 2022
Apologies for the problems you had faced, Calie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

6/10 Okay

Chris

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs a little TLC
A presentable hotel, It just needs attention to detail. If the window was not broken and closed properly the noise from the main road would have been less. The toilet was constantly filling up. The stairs to the rooms are loose and the corridor floor seems to slope to one side, dirty cups in the room etc. but for a night it severed its purpose.
Stayed 1 night in Mar 2022
Response from Bryce on 15 Mar 2022
Hi Chris, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Bryce

6/10 Okay

Judy

Stayed 1 night in Mar 2022
Response from Cheshta on 11 Mar 2022
Hi, Judy! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

8/10 Good

RICHARD A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel, modern and friendly staff
Beautiful hotel, really easy to get to, travelling for business. Very clean, modern and staff were really really accommodating. Unfortunately the restaurant is closed, but I was allowed to order some food into the hotel bar which was perfect after a long day of travelling. Room was great, big bed, shower was super powerful which I always love. Quiet location and great night sleep.
Stayed 1 night in Mar 2022
Response from James on 4 Mar 2022
Hi Richard, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, James