Generator in Epsom

"We paid for an upgrade on arrival and wer epromised a room with a view, we arrived at our room on the 11th floor overlooking the bridge to find another party already inside. We went back to reception and were given a room on the 4th floor without a view, which we were told was for the time being, but as we had plans we couldn't hang around to move rooms that evening. We spoke to staff about this twice during our stay and were told they were leaving a note for management, and have emailed with no response. Hotel is in a good location and reasonable but very disappointed that we paid for an upgrade and that we have received no explanation or response. "

"The hotel was very good, room clean, nice new shower. Staff were friendly, breakfast was very good with lots of options and the location was great for where I needed to be. My only issue was being on the 1st floor. I must have been above the kitchen area because I was woken up about 5am with constant doors being banged shut."

"there was a gum stain on the ground of our room, our room was quite hot (the ac did not work), and the room had run out of soap before we got there. however the staff were incredibly kind, and the general vibe was good. thank you!"

"Short walks from most of the places to see."

"We had a wonderful stay! There were good restaurants nearby and Vicinity in the airport was Excellent. The staff was very courteous and helpful. We look forward to staying at the Tower again!"

"Clean room "

"Excellent hotel in central London. Unbeatable location. Easily accessible via the Tube from Heathrow."

"Really good "

"From checking in to checking out the following day most things were wonderful. The staff so friendly and helpful. Lovely room/bathroom and service and drinks in the 12th floor bar. The only downside was the breakfast, we had to wait absolutely ages for a coffee but the lady was very apologetic and we hadn't been told there was actually a help yourself coffee machine at the other end of the breakfast room. For the price of the breakfast we all thought it was rather substandard with not enough choices of fruit/meats/cheeses which for a hotel of this standard sadly lacked."