Epsom Holidays from AU$2,630

When we booked it was for two beds. When we got there we were in a tiny room one bed. Even though when we checked we were asked what we preferred and we said we had asked for two beds. We arrived at 9:30 am and had to wait all day to get our room. Once we were taken to our room it had one bed and looked like a broom closet. We were told there were no rooms with two beds unless we wanted to pay an additional £40 per night. We opted for the additional charge as we wanted the two beds. The original room they had us in you could barely move around as well. Not impressed.

Excellent customer service

Beautiful hotel in a convenient location. Staff very friendly and accommodating. A solid favourite when in London.

The whole hotel is in old and not really looked after. The room was tiny and the bed not comfortable at all. An expensive room for not a very pleasant experience

The room was clean, but we had a separate room for kids and some of the glasses were dirty. The carpets seemed a bit run down as well in both rooms. We were overall impressed with the building, the staff and the location.