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Reviews of Leonardo Royal Hotel Edinburgh

4 out of 5
Leonardo Royal Hotel Edinburgh
43 Jeffrey Street, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 787 out of 1326 reviews" "
Rating 8 - Good. 368 out of 1326 reviews" "
Rating 6 - Okay. 106 out of 1326 reviews" "
Rating 4 - Poor. 43 out of 1326 reviews" "
Rating 2 - Terrible. 22 out of 1326 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Creed

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Elisabeth R

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Friendly staff. A bit of construction behind the hotel but not too noisy. Easy access to royal mile
Stayed 4 nights in Apr 2024
Response from James on 29 Apr 2024
Dear Elisabeth We very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Safa

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel with a great location. Staff is wonderful and the restaurant attached has a great breakfast buffet.
Stayed 1 night in Apr 2024
Response from James on 23 Apr 2024
Dear SafaWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Charikleia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy due to construction.
Stayed 4 nights in Apr 2024
Response from Laura on 23 Apr 2024
Dear Charikleia,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh. I am very sorry about the noise that you experienced during your stay. I will pass your concerns to management and ask them to provide better updates.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

8/10 Good

Erin

Liked: Staff & service, amenities
Very lovely staff and the hotel was wonderful. Lovely big bed and just perfect for a romantic get away. Construction at the back of the hotel which was very noisy but wasn’t too much of an issue for us.
Stayed 3 nights in Apr 2024
Response from James on 23 Apr 2024
Dear ErinWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Joni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff -kym made every morning lovely
Stayed 3 nights in Apr 2024
Response from James on 22 Apr 2024
Dear JoniWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept
Stayed 2 nights in Apr 2024
Response from James on 22 Apr 2024
Dear MaryWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Rita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay and very central location near The Royal Mile and Princes Street. Ideal for a business or family trip.
Stayed 1 night in Apr 2024
Response from Mariana on 20 Apr 2024
Dear Rita, We very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Mariana Reception SupervisorLeonardo Royal Edinburgh

8/10 Good

Audrey Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for three nights. Room was spacious and very clean, fridge and coffee station great addition. unfortunately it overlooked a building site but as I was out most of the day, it was bearable. Staff were very helpful - nothing too much trouble.. the back of the building was on the Royal Mile so convenient for sightseeing. Would recommend
Stayed 3 nights in Apr 2024
Response from Laura on 19 Apr 2024
Dear Audrey Elizabeth,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.I am very sorry about the construction noise. If you wish to stay with us again, please contact us directly and we will do our best to provide you with a room on the opposite side.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, perfect in between old and new towns and seconds from Waverley. Very friendly staff. Rooms soft and comfortable. Everything spotless. Breakfast very good. Some building work going on right outside but no noise. Would definitely stay again.
Stayed 2 nights in Apr 2024
Response from James on 13 Apr 2024
Dear ClaireWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

8/10 Good

Bailey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Current construction made for noisy room and bed/room was smaller than expected. However, staff was excellent. They were so kind and provided quick assistance. I also saw them working hard continuously to keep the hotel clean and amenities full in the lobby. It’s close walking distance to Waverly train station and many good restaurants and cafes. I would visit here again.
Stayed 1 night in Apr 2024
Response from James on 13 Apr 2024
Dear BaileyWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please allow me to express my apologies regarding the construction behind the hotel. I will pass this feedback onto managementThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Property/ hotel was wonderful but will NEVER book through Expedia again! Just book straight with hotel!
Stayed 1 night in Apr 2024
Response from Laura on 12 Apr 2024
Dear Becky,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay.
Stayed 5 nights in Apr 2024
Response from James on 9 Apr 2024
Dear JeniferWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Deepali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located - hotel is a short walk to Waverley station, Princes Street & Royal Walk. Lots of good restaurants & pubs nearby. The room was clean & comfortable. Staff was very polite and friendly.
Stayed 2 nights in Apr 2024
Response from Laura on 8 Apr 2024
Dear Deepali,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful and in a great location to explore Edinburgh!
Stayed 6 nights in Mar 2024
Response from Laura on 4 Apr 2024
Dear Jeanette,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

8/10 Good

Malini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options could have been more and the menus are repeated.
Stayed 2 nights in Apr 2024
Response from Laura on 4 Apr 2024
Dear Malini,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh. I am sorry that you found our menu to be limited. I will pass your concerns to the restaurant manager.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

8/10 Good

Weiming

Liked: Cleanliness, staff & service
Lower floor rooms could be a bit noisy when facing the main road.
Stayed 3 nights in Mar 2024
Response from Laura on 4 Apr 2024
Dear Weiming,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh. I am sorry about the street noise that you experienced during your stay. If you wish to return to our hotel, please contact us directly and we will make sure your room is quiet.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good breakfast. Excellent location. Helpful and friendly staff. Not made aware of construction work on site, but didn’t really bother us as out and about during the day.
Stayed 4 nights in Mar 2024
Response from Laura on 3 Apr 2024
Dear Richard,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

david h

Liked: Property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from KAJOL on 2 Apr 2024
Dear Guest,We are glad you enjoyed your stay.Kind Regards,Kajol YadavDuty ManagerLeonardo Royal Edinburgh

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night on our way out of town and it was very convenient to the train station. The room was great and very convenient if not a little crowded for a triple. Staff was great.
Stayed 1 night in Mar 2024
Response from kajol on 1 Apr 2024
Dear Michele,Thankyou for reviewing your stay with us,We are glad you enjoyed your stay and our hospitality.Hoping to see you soon again.Kind Regards.Kajol YadavDuty MnaagerLeonardo Royal Edinburgh

10/10 Excellent

Hadis, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay with amazing breakfast, and walkable distance to the center
Stayed 3 nights in Mar 2024
Response from James on 1 Apr 2024
Dear HadisWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Natalie Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Located right near the Royal Mile. Staff were lovely, friendly and helpful.
Stayed 3 nights in Mar 2024
Response from James on 31 Mar 2024
Dear NatalieWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

peter

Fantastic location central to royal mile and princes street
Stayed 3 nights in Mar 2024
Response from KAJOL on 31 Mar 2024
Dear Peter,Thankyou for reviewing your stay at Leonardo Royal Edinburgh.We are glad you enjoyed your stay and our hospitality.Hoping to see you again very son.Kind Regards,Kajol YadavDuty ManagerLeonardo Royal Edinburgh

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym facility
Stayed 2 nights in Mar 2024
Response from Laura on 29 Mar 2024
Dear Wayne,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Courtney

Stayed 2 nights in Mar 2024
Response from James on 15 Apr 2024
Dear CourtneyWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Shonil, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and quiet. Heart of old town Edinburgh. Easy walking to virtually everywhere.
Stayed 4 nights in Mar 2024
Response from Laura on 26 Mar 2024
Dear Shonil,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Alan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very well run hotel in a convenient location.
Stayed 4 nights in Mar 2024
Response from Laura on 26 Mar 2024
Dear Alan,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Geneva, North Vancouver

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location was great. We walked everywhere!
Stayed 3 nights in Mar 2024
Response from James on 24 Mar 2024
Dear GenevaWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, brilliant staff. Perfect for a City visit.
Stayed 3 nights in Mar 2024
Response from James on 23 Mar 2024
Dear AdamWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Kylie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Laura on 23 Mar 2024
Dear Kylie,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and an overall amazing stay!
Stayed 3 nights in Mar 2024
Response from Laura on 21 Mar 2024
Dear Stephanie,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

8/10 Good

Visakan

Stayed 1 night in Mar 2024
Response from James on 9 Apr 2024
Dear VisakanWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Rowland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Laura on 21 Mar 2024
Dear Rowland,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I delighted that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great staff. Enjoyable stay over Christmas.
Stayed 4 nights in Dec 2023
Response from Khwezi on 17 Mar 2024
Dear Andrew, Thank you so much for sharing your feedback about your stay, we really appreciate it. I am happy to see that you enjoyed your room, the hospitality of our staff and the convenient location of the hotel. We hope we can welcome you back into the hotel in the not too distant future.Kind regards, Khwezi Reception Team

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Mariana on 13 Mar 2024
Dear Erin, We very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous oneKind regards, Mariana Reception Supervisor Leonardo Royal Edinburgh

10/10 Excellent

Jeff

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and gave great suggestions for dining options
Stayed 2 nights in Mar 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laura on 10 Mar 2024
Dear Kate,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I am delighted that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and the staff are extremely sound, and always go the extra mile.
Stayed 2 nights in Mar 2024
Response from James on 6 Mar 2024
Dear KevinWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

john frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was noise from the building site at rear. Nice hotel and facilities
Stayed 3 nights in Mar 2024
Response from James on 6 Mar 2024
Dear JohnWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend.
Stayed 1 night in Feb 2024
Response from James on 3 Mar 2024
Dear AllanWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Kylie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful stay. Kym provided amazing service and a very warm welcome at breakfast and the omelettes are perfection
Stayed 2 nights in Feb 2024
Response from James on 29 Feb 2024
Dear KylieWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

8/10 Good

Danyca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from James on 2 Mar 2024
Dear GuestWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely hotel with friendly staff The room we had was presented so nicely with lovely additions of a coffee machine. Fresh fruit, water/juice and biscuits was a lovely touch to the lobby area. AMAZING breakfasts- the best ive had at a hotel. Only downside was our room had a view of the building works going on but it didnt impact our stay.
Stayed 2 nights in Feb 2024
Response from Laura on 27 Feb 2024
Dear Rebecca,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 nights was a gorgeous hotel and right in the middle of everything, so it was very convenient. Clean, amazing food, great gym facilities and fast room service. Would definitely recommend:)
Stayed 4 nights in Feb 2024
Response from James on 23 Feb 2024
Dear GraceWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property situated in a centeal location, close to the rail and bus services and 5min walk to the mile. Rooms clean and Staff friendly. Would recommend
Stayed 3 nights in Feb 2024
Response from Laura on 18 Feb 2024
Dear Gary,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super polite and helpful, especially Sullivan in the bar and restaurant. The rooms were modern, comfortable, well designed and I slept well. Breakfast was good, a nice range of food options and juices. The evening menu caters for all appetites and was delicious. The only downside was the work being done on the building behind the hotel, unfortunately my room faced that way so the view was disappointing and a little noisy, but that was a small thing given the rest of the hotel.
Response from James on 15 Feb 2024
Dear LucyWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to express my apologies regarding the construction behind the hotel. I will pass this feedback on to management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just had a two night stay here. Stepped out the station, crossed the road 2 minute walk to Hotel. Absolutely in an ideal location,central to everything. 3 Adults in one room for a special Birthday .Lots of room ,comfortable beds,clean.Staff were attentive and very friendly. Will be going again with my Husband.
Stayed 2 nights in Feb 2024
Response from James on 14 Feb 2024
Dear AnitaWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Ian, London

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, close to all New Town has to offer. Staff were helpful and lively !
Stayed 3 nights in Feb 2024
Response from James on 14 Feb 2024
Dear IanWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

8/10 Good

Andrew, Redmond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very convenient to the Royal Mile and the hotel itself was of good quality, good room service, but the construction behind and rail station in front make for a relatively unscenic location.
Stayed 2 nights in Feb 2024
Response from James on 14 Feb 2024
Dear AndrewWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to express my apologies regarding the construction behind the hotel. I understand this isn't ideal and I will pass this on to our management teamThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Laura on 10 Feb 2024
Dear Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team