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"The Grand hotel has received it's share of bad reviews, and we don't really understand why. It is a lovely old hotel. Yes, there are signs of age in places, but that's to be expected really. We were happy with our room, and all staff that we interacted with were very friendly and polite. A great place with interesting character!"

"Extremely good value paid same for a Travelodge last week Lovely and clean great standards"

"I friendly and comfortable hotel. Not the closest to the city centre but there is plentiful onsight parking"

"Well located hotel close to tourist attractions. Staff helpful. Only issue is parking some distance. Did receive a few pounds less on parking fee."

"Fantastic hotel right in the centre of York. Helpful and friendly staff. Couldn’t fault it. Will be back to stay again"

"Great stay! Clean and comfortable. Close to everything!"

"Helpful and friendly staff. Very convenient location. Very quiet and clean."

"From entering to exiting the hotel, the staff was very friendly, welcoming and the whole place was clean, nicely decorated, warm and welcoming too! The rooms were spotless, beds were very comfy. We had breakfast in the restaurant, the food was fresh, warm and the selection was amazing, catered for everyone including gluten free. The staff at breakfast were prompt, ensuring items were topped up when required and addressing customers concerns if they were any. "

"What a find..loved the place. Very peacefull. Pool amazing. Bed very comphy, towels large and fluffy..staff very friendly. Will be back."