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" Only real problem was our room. When we checked in there was water on the bathroom floor which is pretty slippery on tile floors. I tracked it to a drip coming from bathroom sink. I complained about it, a maintenance guy came spent a few minutes and said all fixed. It wasn’t. Luckily I had I frisbee which I put under the sink and it caught most of the water. Next day I told them it wasn’t fixed, showed the guy where the water was coming from and he said he could not fix it. They offered another room which was down a dark corridor with only a 2ft x 2ft window. We turned it down and counted on the frisbee. Also the door to the room was sliding patio door. The locking mechanism would tak up to a minute at times to get in. We had 2 keys and staff asked for our key to get in because theirs didn’t work. It wasn’t the key, it was the lock. Toilet had trouble flushing even small duces sometimes, not to mention the chain falling off. Something I could fix but left it for them along with a nice surprise. Not my job to fix the toilet. The rest of the property was fine including communal washrooms throughout the property, clean and reasonably modern. "

"Got a free room upgrade, great amenities and food. Staff was nice and helpful. Would stay again."

"Mejorar la comida"

"There were a variety of pools and areas for all ages plus a gorgeous beach for walking. Room was small but nicely renovated with lots 8f water pressure fir the shower. Our only concern was having to line up for dinners because they don't have a reservation system. "

"Clean "

"Staff is excellent and the room was kept very clean, the bed was extremely comfortable. It’s a nice hotel. "

"Such a great staff! Love this resort and area"

"Clean rooms, nice views, good entertainment, and friendly staff. Would definitely stay there again. "

"Beautiful room. Beautiful property. Fantastic staff that treated us excellent. Great restaurants until the cartel extended our stay three more nights. And Unico tried to charge me 250% of what I could pay to book it on Expedia. I showed them the rate and they insisted on $1,800 a night. I booked it on Expedia and they accepted the reservation but it was such a slap in the face to shelter in place when every other reservation extended for free. I get they have cost but this was absurd to the point I would never go back. Carlos the concierge was fantastic and really made to stay feel accommodating. So sad that the ownership that you would instruct your staff to act this way in panic and mayhem. Guess you'll enjoy your depleted bookings after the cartel incident and reviews like this."