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"The front desk concierge on April 23, around 5:30 PM, was not considerate at all. In fact, he seemed to do the opposite of what I requested. I asked for a room with the bay view, but he gave me a room on the opposite side, with no view of the bay. When I mentioned that I booked this vacation to rest and relax, he placed me in a room on the 23rd floor, directly beneath ongoing renovations. It felt as though this was done intentionally. The noise was unbearable. We woke up at 6 AM to hammering and drilling. There was no warning about these renovations on the Sheraton website or at the time of booking. However, the other staff members who later assisted me were absolutely amazing and very kind. They changed my room on April 24, around 12 PM, and the new room was excellent, quiet, with a beautiful view of English Bay. I truly appreciate their help."

"It was pretty nice. Upon checkout the front desk person was very snooty when we simply asked about the rooftop view "

"This is a clean, affordable and central place to stay in downtown Vancouver. The staff are great. The rooms are large - though a bit dated. The restaurant and coffee shop are handy. It can be noisy (traffic, sirens) due to its location and the single pane windows (try to get a room at the back of the building). There are a pool and exercise room but both are in a dingy basement area. "

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"Airport shuttle was very convenient."

"The location is everything if you want to be close to the waterfront. The room was nice, the amenities were well kept, gym was a bit small, but had all the main items. The staff were friendly and very helpful with everything."

"Everything was fantastic amenities great. Location to airport was most needed and after 7 stays for this reason will always come back"

"Muy buena ubicación, cerca de medios de transporte."

"Dear Expedia Customer MY booking 73411315532057 I am writing to formally express my concern regarding a recent reservation I made through your platform at Hotel Willo (formerly YWCA Hotel Vancouver). Upon my late arrival in Vancouver, I was informed at the front desk that the room I had reserved included a shared bathroom with other guests. This came as a complete surprise, as there was no clear indication of shared bathroom accommodations in the Expedia listing at the time of booking. Having traveled extensively around the world during my career as an airline pilot for over 12 years, I have stayed in a wide range of hotels, and this was the first time I encountered such an arrangement without prior disclosure. Due to the late hour and lack of alternative options, I had no choice but to upgrade to a small room with a private bathroom at a significantly higher cost In addition, the internet service at the hotel was extremely slow and unreliable. It was difficult to use even for basic purposes, and it was not possible to watch television or stream content, which further impacted the quality of my stay.As a result, my three-night stay totaled close to $1,000, which was far beyond what I had initially expected based on the information provided. I strongly believe that this situation was the result of misleading or incomplete information on the Expedia platform, combined with substandard hotel conditions. Please request the different payment back to me."