- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities
The property was beautiful and classic as is expected from a Fairmont hotel. The room and bed was wonderful. We enjoyed the gym immensely. Unfortunately service was poor. We asked for help as the thermostat was stuck at 24C and we couldn’t turn it down. At one point a fan was dropped off outside our room and we didn’t know it was there. We had to go to the gym to get new towels after asking the housekeeper for and exchange. The shower only gave us hot water and shut off to dribbling when we tried cold water. I have stayed at other Fairmont hotels and was enamoured but I was disappointed. Parking was unbelievably expensive.