Book City Of Swan Hotels

"Everything was good and very relaxing "

"Clean room. Convenient location "

"Great spot in the heart of Scarborough esplanade, lovely room with ocean vista, comfy bed, unfortunately a few renovations going on but look forward to coming back when it’s had a refurbishment "

"Great service, clean room and close to Elizabeth Quay "

"Lovely room, our TV wasn’t working but the staff came up very quickly to repair it while we went out to a concert. "

"The room was clean, new and well equipped. Front desk took a bit to answer their phone, called multiple times until they picked it. I guess because they are a smaller establishment and not they many staff. "

"Clean"

"Clean room and average facilities but staff was not that helpful in breakfast place. "

"For what you’re paying I don’t believe you are getting any special 5 star experience. The staff at reception are not particularly friendly, especially when you call them from your room. That’s if you are able to get through to them, the phone is perpetually engaged. I had a tray table that was not collected for more than 24 hours which is not acceptable. The in-room dining options are very limited. Over all, I would say your front office staff needs better training on how to speak to guests. Or they pick and choose which guests to speak nicely to. "