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"Sara was amazing! Super helpful"

"The Spa wasnt available, but they gave out complimentary vouchers for the Thermae Spa across the road. The room and the hotel was fabulous. The staff were very kind, and always ready to assist. A quality hotel."

" If you’re hoping for a relaxing stay, this hotel may disappoint unless you’re on the top floor. Our first night was ruined by constant creaking floorboards from the room above, and although we were moved, the same issue occurred again. The rooms are in need of a thorough deep clean and proper soundproofing. To make matters worse, we were very disappointed with the lack of concern shown by staff when we raised these issues at check-out. Overall, the experience was poor and not worth the price paid. "

"It is simply very good"

"Lovely hotel for a basic stay. Everything is very clean and staff are incredibly helpful with excellent customer service. Room amenities are basic with a tea/coffee station but no safe or fridge (just fyi). Rooms are small so perfect for solo travelling. Location is right in the centre of main high street (directly opposite the royal theatre). I wouldn’t bother with the breakfast though as not much on offer for those with specific dietary requirements. "

"Poor customer service, so difficult to get hold of reception, needed to make a change to my booking, was unable to get through and ended up loosing my money due to hotel not answering the phone. Really poor"

"Breakfast has plenty of options in the buffet & menu! As well the bar & restaurant are great! The staff is extremely knowledgeable & helpful, and the location is great if you want to be close to all tourist spots but stay somewhere a bit more quiet. Would recommend this hotel to anyone wanting to visit Bath!"

"Smart, clean room, central location, lovely breakfast and bar area. Would definitely return "

"Bed rock hard cold room controler not working They are use mini portable fan heater in the front office breakfast room"