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"Location is perfect: right on 70th Street in the heart of Laureles. The hotel itself is clean but can use some touchups here and there. Small things, like, the bathroom sink didn't have hot water (faucet turned but no water); the sink let water down very slowly. The free breakfast is officially from 6 to 9 am but every employee will tell you a different time. Check in said 6 to 8; maid said 6 to 830. The elevator said 6 to 9. During peak times the elevator has a long line. Pro tip: there's a 3rd somewhat hidden elevator that's usually empty. Check in and check out took a long time as it's a big hotel and only 2-3 people working the front desk. Security is tight. There's a guard at the elevator entrace 24/7. The hotel is situated on the famouse La 70 St. So even if you have a high floor room you will hear music all night up to 4 am. (I turned on white noise on my cell phone so i could sleep)."

"I give this hotel 10/10, staffs are nice and attentive, property is very clean and their foods are amazingly delicious, I will definitely stay there again whenever I’ll come to Columbia "

"Friendly staff. The Customer service experience -being tentative to picking up empty plates and offering additional drinks- should improve. Buffet area (breakfast) personnel need to provide faster service. We wanted a spice sauce and had to ask 4 different people and it took over 5-7 minutes. Other than these two things, the place and overall service was great! "

"Novotel is my to-go-to Hotel in Medellin. Regardless of other more economic options, Novotel is safe, staff is attentive & assure your safety, is located one step from the mall for shopping & food options. Staff provides excellent customer service; I requested late check out due to flight hours & it was granted without a problem...Mi nueva casa en Colombia, Novotel. "

"A great first visit to Medellin. Hotel is right where you want to be. Clean with awesome staff !!"

"A great hotel fpr the price"

"Excellent customer service 👍"

"Nice"

"My first experience in Medellin and it was the best. Loved the hotel and all the staff member were very polite. "