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"Positives is the staff were very friendly, rooms are starting to look a tad dated, curtain rail was hanging off in my room which wasn’t ideal for wanting to not be woke up early doors"

"Staff are very friendly and the location is perfect. "

"I had requested ground floor this had been accepted but I had stated near lift if not possible, was told would be ground floor but was put on first and not near the lift! Issue with heaters in room but felt wasn’t dealt with properly! Room sizes were good, facilities within the room were good, having tv set to a loud number was an issue especially when up very early and put tv on would wake neighbours "

"Clean rooms always the staff are nice it’s close to the national park haven’t tried the breakfast yet but I hear it’s great "

"Basic room but clean, tidy and good value for the price. Centrally situated and very near New Street station, bus stops, shops and restaurants."

"Hotels.com offered an upgrade to a suite which I accepted and was confirmed in writing. Upon check-in was told that Hotels.com frequently do this even if the property is fully booked. Very disappointing. Room was ok. Quiet. Awful smell emanating from the toilet though."

"Breakfast plentiful and good quality"

"Clean room, good bar service didnt try the breakfast"

"Outstanding stay. Room very clean and very happy. Staff always helpful. Easy to park across the road in big car park. Nice stroll to the centre. Would stay again."