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"The room was nice, but there was no hot water to shower with; which was quite disappointing especially when you need to shower. One of the wall sockets beside the desk was loose, it needs attending to; the shower room door handles were loose which also needs attending to. Britannia Hotel Birmingham’s bar and restaurant had been shut which prevented me from buying fruit juices and coffees, which was quite disappointing for such a well known and highly respected hotel group. I feel my review is fair, given what I paid for the hotel room; I had fond memories of my previous visits in the past, I hope that Britannia Hotels can reopen the bar and restaurants as the families who came to stay were forced to go elsewhere for their meals. I hear the families complain about the closed facilities, that it was costing more to go out for drinks and meals."

"Excellent good place to be for break friendly staff good food ill recommend you to anyone to tray ."

"From check into check out everything was amazing. Staff very welcoming, check in was very quick. Drink at check in very welcoming. Room was fantastic. Beds and pillows so comfortable. Great to have an ironing board and iron. Toiletries in bathroom excellent. "

"We stayed in a grand apartment. It’s modern and spacious. My boy liked it."

"The team was great very helpful "

"Nice and easy stay for the ICC - walking distance and spot on breakfast."

"Great facilities and great value"

"The hotel was fabulous. We were immediately given an upgrade, as somone had been smoking in our allocated room. Biggest disappintment was that free hotel transfer to airport didnt start early enough for us, and wouldnt be running to bring to hotel , those on late flights. We ordered a taxi via hotel to take us to airport for early flight and taxi was 1/ 2 late. "

"Kim was amazing "