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"Let us begin at the beginning. The reception staff were amazing: Jinnelle and her team treated us as though we were values members of their family. The room was spacious and sparking clean. Service at all times was prompt and pleasant. The breakfast team, including Hossein, Tufayel and Jenisha, were very helpful. "

"so friendly and clean and amazing location "

"Everybody was nice, the room was great. Will return when in Birmingham."

"Spotlessly clean, great location. The price is very reasonable for the comfort and level of attentiveness at the hotel. We ate on site and the food was excellent, we ordered late night room service as well which was prompt and high quality. "

"Spotlessly clean, good size room. Lifts were timely despite us being on 16th floor and one lift being serviced. Nice breakfast. Location is excellent and I've stayed here 3 times now. "

"Room was clean and tidy, staff were helpful."

"Rooms were newly refurbished - good location, friendly staff, would definitely stay again "

"Clean room, friendly and professional staff and excellent breakfast "

"Great stay at this hotel, clean and comfy room, friendly and helpful staff, good breakfast (which is included in the price of the room, great perk), cost of the stay was very reasonable. Good location for the Utilita Arena, and Birmingham New Street rail station."