Search Chappaqua hotels

"Great"

"Hotel was very good, staff all friendly, helpful, excellent. bathroom lights could have a brighter setting, and a shelf in the shower to put your own products would have been nice. Room very quiet and comfortable. Don't miss dinner at at Restaurant located in the hotel - excellent Italian cuisine! "

"Terrible. This hotel is completely run down and needs a complete renovation. The lobby was misleading, it was in good condition but the rooms themselves were dirty with stains on towels and curtains. The bathroom had mold around the shower and sink. We had to move rooms because we were placed in an adjoining room and although we weren’t using it as an adjoining room, you could hear the other guests clearly talking. The staff was wonderful and moved us quickly to a different room. But the next room we were in was just as dirty. This is the worst hotel I’ve ever stayed in. All the staff we encountered were great, but the facility is not. "

"Outstanding staff. Very kind and helpful. Nice location relative to Sarah Lawrence. Lots of dining/shopping options in mall. Recommend"

"I have stayed at the Hyatt multiple times and this stay was a disappointment. In my room, the bathroom sink drained incredibly slowly. My TV only received a signal from one station. On the morning of my departure, housekeeping arrived before 9 am, knocked once and without waiting opened the door. Since checkout is 11 am I was surprised that housekeeping would let themselves in so early. I also never received a receipt for my stay. At the bar service was so slow I had to flag down a staff person twice to get a drink. A disappointing stay!"

"This a the worst hotel I have been to. Checking was terrible. The first room they put me in pillow case and sheet were dirty and smell of smoke. Get a change of room second room same with sheet and pillow cases you could not close the bathroom door so if you’re using it someone in the can see smell and hear everything you do. Never again. Had to leave there early the next morning. Worst experience at a hotel. "

"Not really a good experience at all in this hotel. Their card machine wasn’t working, staff didn’t want to call manager or work out my issue. Paid over 1.2K to stay there btw"

"When we arrived after 10:00 pm we were unable to check into our room. There was a homemade sign stating that the desk clerk was away and would not return for over an hour! Fortunately the staff that was on duty-although equally nonplussed, were eventually able to get us into our rooms after about forty minutes. Really never had that happen before. Hope everything worked out for the desk clerk and whatever called them away was straightened out. The security officer, Cory, was great and really helpful. Breakfast the next morning was fine and the hotel was okay in other respects."

"Staff did not fix/take out mini fridge and kept asking to come in and get it when I told them I had things to do and it needed to be another time. "