Top Hotels Near Chaak Tun Cenote in Playa del Carmen from AU$46

"Let’s start with the room service. We had to ask for towels at least 4 times during our 1 week stay. Towels were old, raggedy and literally falling apart. They didn’t stock our mini feodge daily and our amenities were never restocked (aside from the shampoo and body wash). Anytime we had a question we had to go to the client service center and they tried to sell us a timeshare EVERY TIME. In order or have dinner at one of the restaurants, other than the buffet, you had to make reservations at most 72 hours in advance, in person at the service center. You couldn’t just call or make them for the entire stay (which in our case was only 1 week). Food and drinks were mostly bad. I got food poisoning the 2nd night there. So did 2 other people in my party. The pharmacy at the resort charged 9 times more than the normal cost for medication. The same meds I bought in the resort for $500 mxps I bought for $60 mxps outside the resort. All pools closed at 8 pm and the towel and activities center closed 6pm. We witnessed a lot of clients complaining, on a daily basis, for the same and other reasons. During our stay, there was a child accident at the children’s pool that did not have a life guard on duty and staff escalated the situation by fighting with one of the child’s family members. Further there was not first aid administered by the resort. Two tourists rendered aid to the child. On a positive note, most of the staff and servers were friendly and polite. "

"I had a wonderful experience at this hotel and truly enjoyed my stay. The property is beautiful, clean, and very welcoming. I especially want to mention Juan Carlo at the reception. He was exceptional. From the moment we arrived, he was professional, kind, and incredibly helpful. Anytime we had a question or needed assistance, he handled everything quickly and with a positive attitude. What really stood out was the way he solved any issue calmly and efficiently, always making us feel comfortable and taken care of. It’s clear that he genuinely cares about the guests’ experience, and that made a big difference during our stay. Thank you, Juan Carlo, for your outstanding service!"

"Room was clean and staff courteous."

"We had an ocean view room. The room was beautiful and well equipped. The staff are exemplary, very attentive and kind. Having the 24/7 snack bar was appreciated as well as the coffee bar (with pastries and ice cream). The nightly entertainment was outstanding. Cons: For an adult only large resort, there should be more than one bar (and it closes at 11:00). The gym was filthy and machines were old and rusty. Towels weren’t replenished as needed. The food is mediocre at best but you should be able to find something you like. Lastly, there is NO beachfront. The sargasso is overwhelming and very stinky. If you want beach, you must walk away from the resort to public access. "

"Staff were lovely, room was very clean with comfy bed."

"Nice food. Nice place. Great service. Great shows at night. "

"They put only One bottle of water in a room for two people. This is not good "

"It doesn’t look like 4 stars at all, no refrigerator in the rooms , "

"El staff no es tan amable pero el hotel esta muy bien excelente relacion precio /calidad"