Top Hotels Near Centro Maya Shopping Center in Playa del Carmen from AU$31

"Had an amazing time, the service was excellent from the moment we arrived and left very welcoming. The staff are not only friendly but professional when being approached. My sister and I enjoyed our stayed, service and the resort. Afternoon activities were good but need to boost the night entertainment from the 5 nights only one had dancing music. I would definitely recommend my friends to stay at the resort!"

"The buffet food quality is terrible and the dinner reservation process is a nightmare. After standing in a line for over an hour at 7am we managed to get one dinner reservation at 5.30pm during our whole 5 day trip. Its a shocking decision from the hotel to do things this way and leaves everyone very angry. Even the staff think its a joke. The hotel itself is lovely and a 5 minute walk to Xcaret. Also the Michael Jackson show that was on was fantastic. So if you can accept terrible food and an angry reservation process in favour of location then this is the place for you. I would recommend finding a hotel with much better food reviews and take a taxi to the parks."

"stayed here in 2022, awesome experience. now with their mega expansion and not enough employees, not even a decent stay. list was too long. Stay somewhere else."

"The staff was excellent and the property was very clean. The food however was absolutely terrible and very odd. I think i survived off of macaroons and mixed drinks. You would think you could atleast eat a sandwich but the bread was sticky and not toasted, one slice of meat, lettuce with brown spots and a slimy tomato. We had chicken at the Italian restaurant with pink centers, watery Pad Thai at the Japanese restaurant...it goes on. Pay more for another hotel or plan to eat off site."

"The staff were generally friendly, but there weren’t enough of them. Many times, stations were understaffed or not staffed at all. The pools were not very clean and were too warm for my taste, although my son didn’t mind. The beach is beautiful and spacious. We visited during seaweed season, which was disappointing. They do try to clean it, but it’s a Sisyphean task—it’s very hard to keep up. The food was very mediocre, including at the Italian restaurant. The Mexican restaurant was better, but unfortunately two of us ate something there that caused severe food poisoning and cost us an entire day of our vacation to recover. We reported it, but the response felt like a dismissal of responsibility. Overall, you get reasonable value for the price. We did appreciate that it’s a smaller resort rather than one of the huge complexes, and it was nice that it’s built within a jungle setting rather than as one large building."

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"Great breakfast and rooms are very nice and clean. The rooftop pool was amazing. However, staff were inconsistent. Sometimes they were helpful while other times they could not be bothered and were rude. Also, I stayed 9 nights and my room was only cleaned twice. I don't expect it to be cleaned daily but atleast every 2nd or 3rd day would have been nice. The worst part was that they advertise free shuttle to the airport and I did what I was suppose to do and the day I was leaving my shuttle never showed. I therefore had to pay over a $100 to get to the airport by taxi. Was not impressed. I expected more from the Marriott. I was very disappointed 😞"

"Food was very good. Good service. The Staff was very nice."

"Good"