Family Hotels & Resorts in Central Tokyo from AU$116

"Unfortunately, our stay was very disappointing. The room was not clean upon arrival, and the bathroom was in poor condition with visible rust and signs that it had not been properly cleaned. The toilet was also broken at the bottom, which was quite concerning. Additionally, the service at the front desk was not welcoming. The staff member working there was unfriendly and repeatedly refused basic requests such as towels and water, which made the experience even more frustrating. Overall, the cleanliness and customer service fell far below expectations, and I would not recommend staying here unless these issues are addressed."

"The gym and other amenities were in a different building, it was a problem in cold days. "

"Good value for cost. Staff were kind and tried to be helpful but "

"Great hotel, immaculately clean, very helpful staff. Luggage forwarding service in reception every morning to send your baggage on. You're in the entertainment district so it's busy, a little noisy, but the location is great and there's lots around. Three stops from Shibuya, Shinjuku station will get you anywhere you need to be. Very much recommend if you are looking for a hotel in Shinjuku"

"Excellent location! Train station right next door for easy access. Centrally located to so many things. Even with the train tracks right next to hotel it was very quiet. Excellent breakfast buffet with plenty of options. Would definitely recommend!"

"They only allow two person in a room. We are a family with two kids and are forced to take two rooms instead of one. Good for the business travelers but not ideal for family travelers "

"This is the first time we went to a hotel and the staff ask us to upgrade by ourselves. First, we arrived and the hotel is not easy to reach. We need to asked the tourist centre to help before we get there. After we been to the reception, she asked if we wanted to have breakfast because that was not include in our plan. We chose not to have it. Then she stopped talked to us and kept searching from her own files to try to show us that we can have a better room and our rooms have no good view. We were sweating because we can not found the hotel. But we stay there for more than 5 mins just because she wanted to sell us a better room. I can not really understand. I chose the room and compare the other choice at home. I chose what I want and expect. If I would like to have a better view, I might not choose this hotel. And If I want a better room. I would choose and paid while I pick the room. It is not what I expect to experience when I am already at the reception of the hotel. At the end of the check-in. I can feel like that she was impatient because I listened to her and chose nothing from her. We also use the car park at the day we check-out. There are little space than I expect. We will never choose this hotel again. "

"We didn’t use the breakfast restaurant, it’s about $40 usd and didn’t have enough of what we wanted but it was busy. We love the hotel design and the location in the city. It’s in a quiet area but very close to trains and subways. Convenience, stores and restaurants are also close and within walking distance. The price is amazing too for what you get."

"We loved our stay!! Garden room with a view of Tokyo Tower was magical - we will happily return ! "