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"From check in to check out our experience with Otter Hotel was fantastic. We were greeted with warm smiles and friendliness. My girlfriend was wished a happy birthday and when we got to our room there was a special birthday message for her. The rooftop hot pool was absolutely amazing and the rooftop heated floor was great. Our view was very nice and room was clean. The underground parking has a clearance of 7 feet so my truck fit with no issues and the complimentary bus passes allowed us explore Banff while leaving my vehicle at the hotel. We ate supper at the restaurant attached to the hotel and we were not impressed. Over priced and under delivered, the quantity and flavour did not match the price, in our opinion. There was no gluten friendly menu options and our server was not able to confidently answer questions on what was gluten friendly. Hotel is for sure a 10/10. Restaurant is a 5/10. "

"Good explanation of everything"

"Moose is a terrific hotel. Nice rooms, great bed, friendly staff, lovely restaurant & bar. Really enjoyed the hot pools & sauna as well."

"room was great! staff was wonderful. we were upgraded to a suite for free!! "

"Magical place, incredible service "

"Amazing staff & location. Very clean!"

"Great and clean space, super quiet and awesome views "

"Great hotel "

"This room was so beautiful. Room 1205 is a great location right across from the outdoor hot tub and 1 minute walk to main building and restaurant. The room was spotless, and had all the main amenities you need. You can tell that special care is put into upkeep. The staff were so accommodating and happy!! We will definitely be going back in the summer and bringing our dog! "