3 outdoor pools, pool loungers
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Reviews of Southern Cross Atrium Apartments

4 out of 5
Southern Cross Atrium Apartments
3-11 Water Street, Cairns, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 577 out of 1422 reviews" "
Rating 8 - Good. 616 out of 1422 reviews" "
Rating 6 - Okay. 160 out of 1422 reviews" "
Rating 4 - Poor. 47 out of 1422 reviews" "
Rating 2 - Terrible. 22 out of 1422 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Loved the location!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kris

Liked: Cleanliness, amenities, property conditions & facilities
Loved my lanai overlooking the beautiful pools. Also nice to have a washer and dryer in my uniit.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jasmyn

Business traveller
Liked: Amenities, property conditions & facilities
Close to town, close to shops, fantastic amenities, easy parking, always a great place to stay with lovely staff
Stayed 2 nights in Mar 2024
Response from SCAA Management on 13 Mar 2024
Hello Jasmyn,Thank you for taking the time to leave us a positive review. We always appreciate our guest's feedback and we hope you enjoyed your time in Cairns.

10/10 Excellent

Sere

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Sam on 29 Feb 2024
Thank you so much for taking the time to provide your review. We truly appreciate your excellent score. Your satisfaction is our utmost priority, and we're thrilled to hear that you had a wonderful experience with us.

8/10 Good

Bryony

Liked: Cleanliness, amenities, property conditions & facilities
Great location, close to the esplanade and next to a shopping centre. Apartment was very clean. There was a lot of noise early in the morning from the construction site opposite.
Stayed 5 nights in Feb 2024
Response from Sam on 29 Feb 2024
Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you found our location convenient and enjoyed the cleanliness of our apartment.We apologise for any inconvenience caused by the noise from the construction site nearby. We understand the importance of a peaceful environment for our guests, and we regret that your stay was disrupted by this unexpected disturbance.Please know that we take your feedback seriously, and we will do our best to address this issue to ensure a more comfortable stay for our future guests.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future.

6/10 Okay

pratima

Travelled with group
did not like that it was too hot and the AC was not functional the first night and barely effective the rest of the stay
Stayed 4 nights in Feb 2024
Response from SCAA Management on 13 Mar 2024
Hello Pratima,We are sorry to hear you were not happy with certain aspects of your stay. We will pass on your comments to the team for future improvements. Thank you for taking the time to leave us a review.

10/10 Excellent

Stephen

Stayed 5 nights in Jan 2024

8/10 Good

Aileen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Almost perfect. Clean space, comfortable mattress. The AC in our unit couldn’t quite keep up with the summer heat and monsoon humidity, though the 2 units were both in working order. Also, no blackout curtains— always pretty bright in our room at night.
Stayed 6 nights in Jan 2024
Response from SCAA Management on 13 Mar 2024
Hello Aileen,Thank you for taking the time to leave us a positive review. We always appreciate our guest's feedback. We will pass on your comments to the team for future improvements and we hope you enjoyed your time in Cairns.

2/10 Terrible

Sanka

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Mitch

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Jan 2024

10/10 Excellent

Rhidian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great pools. Great rooms. Easy access to CBD. Great staff-Scotty, the night manager was very helpful.
Stayed 7 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great stay
Great, quiet location, accomodating staff, good quality. Apartment had all we needed. 3 great pool areas.
Stayed 7 nights in Jan 2024

10/10 Excellent

Linda

Stayed 8 nights in Dec 2023

10/10 Excellent

Katrina

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Bhavi

Stay was good but property doesn’t have proper amenities for your own cooking and cleaning. Wifi is worst. After requesting for early check in , room was not ready.
Stayed 3 nights in Jan 2024

6/10 Okay

WAYNE

Travelled with family
Liked: Cleanliness
Good Budget Apartment
Adequate for the price. Bit like staying in an upmarket Caravan Park. My main complaint is the Synthetic Sheets. I had to sleep in my clothes as in the warm climate it was like sleeping on sandpaper. The room was good and spacious. Location for shopping & Travel was excellent. (Next to Railway Station and large shopping centre). Good walk to beach, Cairns shopping precinct and wharfs. (about 5 blocks) For a family on a budget, it was very good. If you want views, luxury and quality, try somewhere else.
Stayed 9 nights in Dec 2023
Response from Samm L on 10 Jan 2024
Hello Wayne,Thank you for taking the time to leave us a review. I will pass your comments regarding the linen onto our supplier.We hope you enjoyed your time in Cairns.Thank you.

10/10 Excellent

Klange

Liked: Cleanliness, property conditions & facilities
Love the kitchen and laundry. Great apartment for holiday makers who wanna cook for themselves.
Stayed 7 nights in Nov 2023

10/10 Excellent

Soyoung

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Colin

Liked: Cleanliness, room comfort
Everything nearby
This complex is Located on a quiet side street near the main shopping mall with grocery stores and is walking distance to the beach and the harbour. It has also swimming pools as the local beach is not swimmable.
Stayed 5 nights in Nov 2023

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great central area to walk into town and very convenient to shops and restaurants.
Stayed 3 nights in Oct 2023

8/10 Good

troy

Liked: Cleanliness, property conditions & facilities
Convenient close to everything in walking distance. Good place to stay whilst on business.
Stayed 1 night in Nov 2023

10/10 Excellent

Christie

Liked: Cleanliness, amenities, property conditions & facilities
It is a great location, and a secured compound I felt extremely safe as a solo traveler
Stayed 5 nights in Nov 2023

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was right next door to cairns central shopping centre and trainstation
Stayed 3 nights in Nov 2023

8/10 Good

Sue

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very close to shopping mall and not too far from all the restaurants and beach walk
Stayed 3 nights in Nov 2023

10/10 Excellent

Ping

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The deluxe room with balcony was great with everything you need to look after yourself. I loved having a washing machine, dryer & a large fridge plus all the crockery & cutlery you need to make life comfortable.
Stayed 5 nights in Nov 2023

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
very small -- no space for or luggage--very little space to eat--only outside table--asked about a foul smell in the apt.on arrival--,was given an air fresher--but after 6 nites got use to it . We were on the 3rd floor--difficult for 74yr old to carry suitcases
Stayed 6 nights in Nov 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great management. Nice and orderly, clean and quiet. Could have used a fan in the bathroom.
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close walking distance to everything
Stayed 4 nights in Oct 2023

10/10 Excellent

Ged

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Oct 2023

8/10 Good

Cathy

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 4 nights in Oct 2023

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Conveniently located near major shopping centre. However disappointed with view of walls of the apartments from balcony
Stayed 7 nights in Oct 2023

10/10 Excellent

Darryn

Stayed 1 night in Sep 2023

10/10 Excellent

Margaret Anne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Tseen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2023

6/10 Okay

Tony

Travelled with partner
Liked: Cleanliness
There were two things that we did not like about our stay at the apartments: 1. There was no wifi during our stay as apparently there was an issue with the wifi and it was not resolved until just before we left our accommodation. This was disappointing as we could not do any work there while we were there (we had to go elsewhere to use wifi). 2. The pillows that were provided in our Unit were all soft pillows - there were no other options to have hard pillows available. Apparently, each apartment has different owners so it depended on who the owner was as to what type of pillow they provided. We were stuck with soft pillows (even though we asked the office for a change of pillows to hard pillows).
Stayed 5 nights in Sep 2023

6/10 Okay

Enrique

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Close to shops. Nice property but our room was extremely noisy
Stayed 8 nights in Sep 2023

8/10 Good

Louise

Liked: Cleanliness, amenities, property conditions & facilities
The property is very close to Cairns Central for all incidentals you may need, and is within walking distance to many other places of interest. Parking on site if you wish to hire a car. My room was pretty spacious for a studio and was clean and looked out onto the pool area. Reception staff were friendly amd answered all questions I had. I would stay here again.
Stayed 4 nights in Sep 2023

10/10 Excellent

TIM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great allround
Stayed 6 nights in Sep 2023

10/10 Excellent

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
Hidden resort so close to everything. Perfect spot as a base for exploring, or for staying put and relaxing and being amongst nature
Stayed 5 nights in Sep 2023

8/10 Good

Gesualdo, Mill park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A clean and friendly resort with 3 separate pools between 3 blocks of apartments. Good size rooms with only one TV to share between living and bedroom. About 15min walk to main the main strip but close to the Cairns central shopping centre which is good for retail and grocery shopping.
Stayed 5 nights in Sep 2023

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed at Southern Cross. Good location near to Cairns Central and any easy walk to the waterfront.
Stayed 3 nights in Sep 2023

4/10 Poor

Jennifer

Travelled with partner
Liked: Cleanliness
Our ground floor unit was dark, had no natural light. Had to turn lights on during day. Industrial noise in area woke us early. Some reception staff were not friendly. Would not stay here again. Disappointing considering other reviews were so favourable?
Stayed 5 nights in Aug 2023

6/10 Okay

Ned

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We went Atrium because had kitchenettes and we didn’t want to always be eating out. But it was almost impossible to cook anyway. Utensils/kitchenware were not good condition and anything we were able to make had to get scrubbed out of the pots and pans and was lucky to survive. Pools are nice, and the location is great as far as close to shopping centre and also walking distance into town. Also a heads up that the road front apartments will be subjected to bins being collected every morning at 5am - does put a dampener on a holiday hearing such a loud racket every morning at that time.
Stayed 7 nights in Aug 2023

10/10 Excellent

Lesley

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff Ground floor was perfect for us
Stayed 5 nights in Aug 2023

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Once a week laundry change was insufficient, but in day that we requested a change mid week and it was done immediately thank you . Maybe there needs needs to be recycling accessed as there are only dump bin access . Bbq cooked brilliantly. Location was marvellous allowing us 70 yr olds to walk to the shopping centre for groceries etc .
Stayed 11 nights in Aug 2023

10/10 Excellent

Deborah

Liked: Cleanliness, room comfort
Keep on returning
We stayed here last year and made sure we rebooked when we stayed on the weekend as it's one of our favourite places we have stayed in Cairns. Will be out first choice in future visits as well
Stayed 5 nights in Aug 2023

6/10 Okay

Edyta

Liked: Cleanliness
Location- great To single bed joined together no good ideas-extremely uncomfortable in the middle of the bed. Bed mattress very hard , ended up with sore body. Pillow very hard , like a rock coursing neck pain. Fridge not working, the doors from fridge keeps opening (need new rubber around the doors or simply buy new fridge to keep foods fresh. Also , I reckon that should know earlier that my room is on second floor and there's no lift. I was dragging my 30 kg suitcases on the second floor on the sleeperly stars - Danger situation . Despite couple of staff in the reception areas, assistance/help was not offered. Apart of all this room was ok . Thanks
Stayed 7 nights in Jul 2023