3/5 Okay
Nerissa
Travelled with family
23 Apr 2022
Liked: Cleanliness
Disliked: Amenities
This property was different to the the hotel or resort suggested by it's name. It is more like a large complex of apartments with mostly permanent residents. It is also located about 4km away from the centre of Cairns. So technically North Cairns.
Which is rather inconvenient unless you hire a car or are happy to pay for a lot of ubers.
We arrived and were not able to enter the foyer as no one was there until we called the out of hours emergency number and a helpful young man who assisted us and allowed us to store our bags. He also was particularly helpful upon our check out allowing us to store our luggage until our evening flight some 8 hours after check out. Other staff we spoke to on the intercom were particularly unhelpful. There never really seemed to be anyone at the main desk in the lobby.
Using Covid as an excuse to not have staff checking people in or responding to guest enquires is ridiculous particularly in a state that is not enforcing mask wearing. We were told that they don't have staff on seven days a week. In which case provide that information before someone books.
The hotel is dated. Our room had leaking taps, flickering lights etc.
The sauna was out of order and one pool we visited is in desperate need of improvement there is even a petition by the residents for this.
The best part was the restaurant the thai food was incredible.
However I think the hotel needs to be realistic about their offering as we did not get what we paid for. Substandard.
Stayed 6 nights in Apr 2022