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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Egyptian cotton sheets, minibar, in-room safe, desk

Guest reviews

4.3/5 Excellent
987 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationCairns Marlin Marina3 min walk
Popular LocationEsplanade Lagoon5 min walk
Popular LocationReef Fleet Terminal6 min walk
AirportCairns, QLD (CNS-Cairns Intl.)17 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed, Sea View

    4.6/5 guest room rating

    Room amenities

    • 33 sq m
    • Sea view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Sea View
  • Deluxe Twin Room, 2 Single Beds, Sea View

    4.6/5 guest room rating

    Room amenities

    • 33 sq m
    • Sea view
    • Sleeps 3
    More detailsDeluxe Twin Room, 2 Single Beds, Sea View
  • Executive Room, 1 King Bed, Marina View

    Room amenities

    • 33 sq m
    • Marina view
    • Sleeps 3
    More detailsExecutive Room, 1 King Bed, Marina View
  • Executive Suite, 1 King Bed, Marina View

    Room amenities

    • 50 sq m
    • Marina view
    • Sleeps 3
    More detailsExecutive Suite, 1 King Bed, Marina View
  • Executive Twin Room, 2 Double Beds, Marina View

    5/5 guest room rating

    Room amenities

    • 33 sq m
    • Marina view
    • Sleeps 3
    More detailsExecutive Twin Room, 2 Double Beds, Marina View
  • Horizon, Room, 1 King Bed, Marina View

    Room amenities

    • 56 sq m
    • Marina view
    • Sleeps 2
    More detailsHorizon, Room, 1 King Bed, Marina View
  • Suite, 1 King Bed

    Room amenities

    • 58 sq m
    • Bay view
    • Sleeps 3
    More detailsSuite, 1 King Bed
  • Horizon Club, Club Suite, Marina View

    Room amenities

    • 74 sq m
    • Marina view
    • Sleeps 2
    More detailsHorizon Club, Club Suite, Marina View
  • Deluxe Room, 2 Single Beds

    4.9/5 guest room rating

    Room amenities

    • 33 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds
  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 33 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Executive Suite

    Room amenities

    • 50 sq m
    • City view
    • Sleeps 3
    More detailsExecutive Suite
  • Suite, 1 Bedroom

    Room amenities

    • 58 sq m
    • Sea view
    • Sleeps 3
    More detailsSuite, 1 Bedroom

About this area

Cairns

Located on the waterfront, Shangri-La Hotel, The Marina is in Cairns Central Business District neighbourhood and is connected to a shopping centre. Cairns Marlin Marina and Reef Fleet Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Cairns Night Markets and Cairns Central Shopping Centre. Travelling with kids? Consider Sugarworld Waterpark and ZOO To You HQ Wildlife Discovery Centre. Discover the area's water adventures with scuba diving and snorkelling nearby, or enjoy the great outdoors with ecotours and skydiving.

Map
Popular Location

What's nearby

  • Cairns Marlin Marina - 3 min walk
  • Reef Hotel Casino - 5 min walk
  • Esplanade Lagoon - 5 min walk
  • Reef Fleet Terminal - 6 min walk
  • Cairns Night Markets - 8 min walk

Getting around

  • Cairns Station - 17 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 17 min drive

Restaurants

  • The Backyard — 1 min walk

About this property

Shangri-La Hotel, The Marina

Luxury hotel connected to a shopping centre in Cairns with restaurant
This hotel features a restaurant, an outdoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness centre, a poolside bar and a coffee shop/café are on-site. All 255 rooms feature comforts such as Egyptian cotton sheets and pillow menus, while conveniences include sitting areas and fridges. Complimentary wireless Internet access and balconies are standard, as are LCD TVs with satellite channels.
Shangri-La Hotel, The Marina offers 255 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: AUD 20.00 per day
  • Valet parking: AUD 25.00 per day
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: AUD 35 for adults and AUD 17.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Shopping

Family friendly

  • Children's pool
  • Dry-cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Malay

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 42-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in between 2:00 PM and midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 35 for adults and AUD 17.50 for children (approximately)
  • Self-parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shangri-La Hotel Marina Cairns
Shangri-La Hotel Marina
Shangri-La Marina Cairns
Shangri-La Marina
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel, The Marina and receive a full refund?
Yes, Shangri-La Hotel, The Marina offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel, The Marina cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
Self-parking is available for AUD 20.00 per day. Valet parking is available for AUD 25.00 per day.
What time is check-in at this hotel?
Check-in is from 2:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at 11 AM. Late checkout is available for AUD 65 (subject to availability).
Where is this hotel located?
This family-friendly Cairns hotel is located on the boardwalk, just steps away from Reef Fleet Terminal and Cairns Marlin Marina. Esplanade Lagoon and Cairns Night Markets are also within 10 minutes. Cairns Station is 17 minutes by foot.

Guest reviews

Overall score and ratings for Shangri-La Hotel, The Marina

4.3
Excellent
5 - Excellent
546
4 - Good
283
3 - Okay
105
2 - Mediocre
38
1 - Poor
15
4.4
Cleanliness
4.4
Service and Staff
4.3
Amenities
4.2
Property condition

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Jul 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Everything about the room was great. Buffet breakfast was not on due to COVID which is understandable. However, the breakfast menu was a little sparse and over complicated. You could only order 1 of 6 things and didn’t have the option to just have cereal, toast and fruit. I don’t love a heavy breakfast. Only the service was great, staff very friendly. Thanks

    Stayed 3 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great location, clean and modern rooms that had plenty of space, even in the bathroom. Staff were very friendly and welcoming.

    Stayed 6 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    We stayed here for 4 nights and had a great time! Right on the harbour. The pool was great for sunbathing by, lots of restaurants only steps away. It was nice to see the efforts they had put in for social distancing, all the staff wearing masks - pool bar wasn’t open but you could call from the pool and get food and drinks delivered. Room was super spacious and clean. Love to stay here again such a nice end to our holiday.

    Stayed 4 nights in Jul 2020

    2/5

    • Liked: Amenities, property conditions & facilities

    We have paid for buffet breakfast but been told at check in that breakfast will be served.That should not be a problem but choice was very poor, 5 variations of brekky , every day the same choice, no continental breakfast option available, no spreads, no croissants, no toast, no bread selection... Not happy at all.

    Stayed 4 nights in Jul 2020