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Overview of Shangri-La Hotel, The Marina

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Egyptian cotton sheets, minibar, in-room safe, desk
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Egyptian cotton sheets, minibar, in-room safe, desk

Shangri-La Hotel, The Marina

5 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationCairns Marlin Marina3 min walk
    Popular LocationEsplanade Lagoon5 min walk
    Popular LocationReef Fleet Terminal6 min walk
    AirportCairns, QLD (CNS-Cairns Intl.)13 min drive

Choose dates to view prices

  • Suite, 1 King Bed

    Room amenities

    • 58 sq m
    • Bay view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 King Bed
  • Deluxe Room, 1 King Bed, Sea View

    4.5/5 guest room rating

    Room amenities

    • 33 sq m
    • Sea view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Sea View
  • Executive Twin Room, 2 Queen Beds, Marina View

    5/5 guest room rating

    Room amenities

    • 33 sq m
    • Marina view
    • Sleeps 3
    • 2 Queen Beds
    More detailsExecutive Twin Room, 2 Queen Beds, Marina View
  • Deluxe Room, Sea View

    4.6/5 guest room rating

    Room amenities

    • 33 sq m
    • Sea view
    • Sleeps 3
    • 2 Queen Beds
    More detailsDeluxe Room, Sea View
  • Horizon, Room, 1 King Bed, Marina View

    Room amenities

    • 56 sq m
    • Marina view
    • Sleeps 2
    • 1 King Bed
    More detailsHorizon, Room, 1 King Bed, Marina View
  • Deluxe Room, 2 Queen Beds

    4.9/5 guest room rating

    Room amenities

    • 33 sq m
    • City view
    • Sleeps 3
    • 2 Queen Beds
    More detailsDeluxe Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 33 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Suite, 1 Bedroom

    Room amenities

    • 58 sq m
    • Sea view
    • Sleeps 3
    • 2 Single Beds
    More detailsSuite, 1 Bedroom
  • Horizon Club, Club Suite, Marina View

    Room amenities

    • 74 sq m
    • Marina view
    • Sleeps 2
    • 1 King Bed
    More detailsHorizon Club, Club Suite, Marina View
  • Executive Suite

    Room amenities

    • 50 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite
  • Executive Room, 1 King Bed, Marina View

    Room amenities

    • 33 sq m
    • Marina view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, Marina View
  • Executive Suite, 1 King Bed, Marina View

    Room amenities

    • 50 sq m
    • Marina view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed, Marina View

About this area

Cairns

Located on the waterfront, Shangri-La Hotel, The Marina is in Cairns Central Business District neighbourhood and is connected to a shopping centre. While the natural beauty of Cairns Esplanade and Mount Whitfield Conservation Park can be enjoyed by anyone, those looking for an activity can explore Reef Fleet Terminal. Travelling with kids? Don't miss Skyrail Rainforest Cableway. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby.
Popular Location

What's nearby

  • Cairns Marlin Marina - 3 min walk
  • Reef Hotel Casino - 5 min walk
  • Esplanade Lagoon - 5 min walk
  • Reef Fleet Terminal - 6 min walk
  • Cairns Night Markets - 8 min walk

Getting around

  • Cairns Station - 17 min walk
  • AirportCairns, QLD (CNS-Cairns Intl.) - 13 min drive

Restaurants

  • The Backyard — 1 min walk
  • Prawn Star - 4 min walk
  • Salt House - 4 min walk
  • Tha Fish - 4 min walk
  • Waterbar & Grill Steakhouse - 5 min walk

About this property

Shangri-La Hotel, The Marina

Luxury hotel connected to a shopping centre in Cairns with restaurant
This hotel features a restaurant, an outdoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness centre, a poolside bar and a coffee shop/café are on-site. All 255 rooms feature comforts such as Egyptian cotton sheets and pillow menus, while conveniences include sitting areas and fridges. Complimentary wireless Internet access and balconies are standard, as are LCD TVs with satellite channels.
Shangri-La Hotel, The Marina offers 255 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 20.00 per day)
  • Valet parking on site (AUD 25.00 per day)
  • On-site parking is wheelchair accessible
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–10:30 AM: AUD 21 for adults and AUD 10.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Private picnics
  • Shopping centre
  • Shopping

Family friendly

  • Children's pool
  • Dry cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese

Business services

  • 24-hour business centre
  • 18 meeting rooms
  • Computer station
  • Conference centre (4456 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 42-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in Half Board rate plans will receive breakfast and dinner for adults and up to 2 children age 5 and younger. Children 6-11 years old will receive 50% off the adult buffet breakfast price.

Renovations and closures

The following facilities or services will be unavailable from February 1 2021 to March 31 2021 (dates subject to change):
  • Bar/Lounge(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: AUD 21 for adults and AUD 10.50 for children (approximately)
  • Self-parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Pool access available from 6:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri La Hotel, The Marina
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina Hotel
Shangri-La Hotel, The Marina Cairns
Shangri-La Hotel, The Marina Hotel Cairns

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel, The Marina and receive a full refund?
Yes, Shangri-La Hotel, The Marina offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel, The Marina cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-La Hotel, The Marina?
As of 15 Jan. 2021, prices found for a 1-night stay for 2 adults at Shangri-La Hotel, The Marina on 17 Jan. 2021 start from AU$215, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Shangri-La Hotel, The Marina have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 7:00 PM.
Is Shangri-La Hotel, The Marina pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Shangri-La Hotel, The Marina?
Self-parking is available for AUD 20.00 per day. Valet parking is available for AUD 25.00 per day.
What time is check-in at Shangri-La Hotel, The Marina?
Check-in is from 2:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Shangri-La Hotel, The Marina?
Checkout is at 11 AM. Late checkout is available for AUD 65 (subject to availability).
Where is Shangri-La Hotel, The Marina located?
This family-friendly Cairns hotel is located on the boardwalk, within a 10-minute walk of Reef Fleet Terminal and Cairns Esplanade. Cairns Convention Centre and Mount Whitfield Conservation Park are also within 3 mi (5 km). Cairns Station is 17 minutes by foot.
4.3
Excellent
Rating 5 - Excellent. 549 out of 984 reviews
5 - Excellent 56%
Rating 4 - Good. 278 out of 984 reviews
4 - Good 28%
Rating 3 - Okay. 105 out of 984 reviews
3 - Okay 11%
Rating 2 - Poor. 38 out of 984 reviews
2 - Poor 4%
Rating 1 - Terrible. 14 out of 984 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service
location was great. Modernized room ok . pool area fun
Stayed 4 nights in Jan 2021

4/5 Good

Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I had mixed feelings about this hotel. Rooms are spacious, comfortable and clean. Staff were helpful and hotel is in a great location. However, there were some little things that i found annoying. Room service is an extra $6 to bring the food to your room. Free if you pick up yourself ftom the restaurant. For roughly $450 a night i feel this is just a money grab. Also we payed for breakfast as part of room. The breakfast was delicious however you have to pay for extras. Order fried eggs on toast, add bacon thats $5 please. Again serms like a money grab when we have paid for smorgasbord. Pool area was lovely but not enough pool loungers and coctail list is very limited. Mojito, sorry, no can do. Not quite the luxury i expected from the Shangri La.
Stayed 5 nights in Dec 2020

2/5 Poor

Travelled with family and small children
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
The property location is superb with views overlooking the marina. The property is quite dated and needs an urgent upgrade especially with so many new kids on the block. The froont desk service was pretty mediocre. Brekky was a turnoff with all our basic orders gone wrong. The beds were constantly moving each time one turned or made the slightest movement. The overall experience just left a bitter taste in my mouth and I will certainly not be returning there in a rush.
Stayed 5 nights in Dec 2020

5/5 Excellent

Happy face iconLiked: Staff & service, property conditions & facilities
It is very clean the rooms are quite spacious with beautiful views
Stayed 1 night in Dec 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just walk out on to the esplanade and you can walk along the water front. Staff are excellent.
Stayed 2 nights in Nov 2020

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