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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
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Guest reviews

4.3 out of 5 Excellent
974 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationCairns Marlin Marina3 min walk
Popular LocationEsplanade Lagoon5 min walk
Popular LocationReef Fleet Terminal6 min walk
AirportCairns, QLD (CNS-Cairns Intl.)14 min drive

Choose dates to view prices

  • Suite, 1 King Bed

    Room amenities

    • 58 sq m
    • Bay view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 King Bed
  • Deluxe Room, 1 King Bed, Sea View

    4.5/5 guest room rating

    Room amenities

    • 33 sq m
    • Sea view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Sea View
  • Executive Twin Room, 2 Queen Beds, Marina View

    5/5 guest room rating

    Room amenities

    • 33 sq m
    • Marina view
    • Sleeps 3
    • 2 Queen Beds
    More detailsExecutive Twin Room, 2 Queen Beds, Marina View
  • Deluxe Room, Sea View

    4.6/5 guest room rating

    Room amenities

    • 33 sq m
    • Sea view
    • Sleeps 3
    • 2 Queen Beds
    More detailsDeluxe Room, Sea View
  • Horizon, Room, 1 King Bed, Marina View

    Room amenities

    • 56 sq m
    • Marina view
    • Sleeps 2
    • 1 King Bed
    More detailsHorizon, Room, 1 King Bed, Marina View
  • Deluxe Room, 2 Queen Beds

    4.9/5 guest room rating

    Room amenities

    • 33 sq m
    • City view
    • Sleeps 3
    • 2 Queen Beds
    More detailsDeluxe Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 33 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Suite, 1 Bedroom

    Room amenities

    • 58 sq m
    • Sea view
    • Sleeps 3
    • 2 Single Beds
    More detailsSuite, 1 Bedroom
  • Horizon Club, Club Suite, Marina View

    Room amenities

    • 74 sq m
    • Marina view
    • Sleeps 2
    • 1 King Bed
    More detailsHorizon Club, Club Suite, Marina View
  • Executive Suite

    Room amenities

    • 50 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite
  • Executive Room, 1 King Bed, Marina View

    Room amenities

    • 33 sq m
    • Marina view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, Marina View
  • Executive Suite, 1 King Bed, Marina View

    Room amenities

    • 50 sq m
    • Marina view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed, Marina View

About this area

Cairns

Located on the waterfront, Shangri-La Hotel, The Marina is in Cairns Central Business District neighbourhood and is connected to a shopping centre. Cairns Marlin Marina and Reef Fleet Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Cairns Night Markets and Cairns Central Shopping Centre. Travelling with kids? Consider Sugarworld Waterpark and ZOO To You HQ Wildlife Discovery Centre. Discover the area's water adventures with scuba diving and snorkelling nearby, or enjoy the great outdoors with ecotours and skydiving.
View map
Popular Location

What's nearby

  • Cairns Marlin Marina - 3 min walk
  • Reef Hotel Casino - 5 min walk
  • Esplanade Lagoon - 5 min walk
  • Reef Fleet Terminal - 6 min walk
  • Cairns Regional Gallery - 7 min walk

Getting around

  • Cairns Station - 17 min walk
  • AirportCairns, QLD (CNS-Cairns Intl.) - 14 min drive

Restaurants

  • The Backyard — 1 min walk
  • Prawn Star - 4 min walk
  • Salt House - 4 min walk
  • Tha Fish - 4 min walk
  • Waterbar & Grill Steakhouse - 5 min walk

About this property

Shangri-La Hotel, The Marina

Luxury hotel connected to a shopping centre in Cairns with restaurant
This hotel features a restaurant, an outdoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness centre, a poolside bar and a coffee shop/café are on-site. All 255 rooms feature comforts such as Egyptian cotton sheets and pillow menus, while conveniences include sitting areas and fridges. Complimentary wireless Internet access and balconies are standard, as are LCD TVs with satellite channels.
Shangri-La Hotel, The Marina offers 255 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: AUD 20.00 per day
  • Valet parking: AUD 25.00 per day
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–10:30 AM: AUD 21 for adults and AUD 10.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Shopping centre
  • Shopping

Family friendly

  • Children's pool
  • Dry cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 42-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in between 2:00 PM and midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in Half Board rate plans will receive breakfast and dinner for adults and up to 2 children age 5 and younger. Children 6-11 years old will receive 50% off the adult buffet breakfast price.

Renovations and closures

The following facilities or services will be unavailable from July 2 2020 to December 31 2020 (dates subject to change):
  • Sauna
  • Spa
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: AUD 21 for adults and AUD 10.50 for children (approximately)
  • Self-parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri La Hotel, The Marina
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina Hotel
Shangri-La Hotel, The Marina Cairns
Shangri-La Hotel, The Marina Hotel Cairns

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel, The Marina and receive a full refund?
Yes, Shangri-La Hotel, The Marina offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel, The Marina cancellation policy on our site for more details about any exclusions or requirements.
Does Shangri-La Hotel, The Marina have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Shangri-La Hotel, The Marina pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Shangri-La Hotel, The Marina?
Self-parking is available for AUD 20.00 per day. Valet parking is available for AUD 25.00 per day.
What time is check-in at Shangri-La Hotel, The Marina?
Check-in is from 2:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Shangri-La Hotel, The Marina?
Checkout is at 11 AM. Late checkout is available for AUD 65 (subject to availability).
Where is Shangri-La Hotel, The Marina located?
This family-friendly Cairns hotel is located on the boardwalk, just steps away from Reef Fleet Terminal and Cairns Marlin Marina. Esplanade Lagoon and Cairns Night Markets are also within 10 minutes. Cairns Station is 17 minutes by foot.
4.3
Excellent
5 - Excellent
541
4 - Good
277
3 - Okay
104
2 - Poor
38
1 - Terrible
14

4.4/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a perfect location, next to bars, restaurants, shops and the marina. Rooms were a good size and the pool was amazing.
Stayed 5 nights in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
well appointed large room, good view, position of hotel. Not keen on zig-zagging in & out of hotel to access room.
Stayed 2 nights in Sep 2020

3/5 Okay

Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
It’s okay... honestly I wouldn’t stay again. However the staff is nice and gives great recommendations in regards to food and things to do.
Stayed 2 nights in Feb 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff and clean. View of the marina was appreciated.
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay, staff friendly, room clean and comfortable. The hotel close to amenities.
Stayed 1 night in Aug 2020

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