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"Price is over exaggerated. Ppl working at reception need more customer service trainings. I checked in and the guy just handed me the room key without any information about amenities: pool, breakfast, where the room is….no infos. Very disappointing"

"Included breakfast was great and available from 4am so saved us money in the airport! Really easy 7 min walk to terminal."

"All good "

"The rooms were clean, the staff were very nice, however the whole hotel needs a remodel. The carpets in rooms were very old. Breakfast was ok. "

"To be fair the room was reasonably clean, however due to the poor decor, it felt like the room was less clean than it probably was. The staff were not there on arrival, and we were unable to book in using the electronic booking in system, and we had to wait for the receptionist to return in order to do so. The receptionst claimed that this was because we only reserved the room an hour ago. However, a gentleman who reserved his room 3 days before had the same issue. We were charged £2.50 for parking. I felt that this was unexceptable as the hotel owned the car park area. Totally unacceptable. The bedding, in my opinion, was a little tired, and grubby. "

"Perfect location, we decided to stay the night before our early flight. Grab and go breakfast was a hit with all guests leaving early. Shuttle bus to terminal every half hour. Parking isn’t included in your stay, but reasonably priced. Considering its location we had no trouble sleeping (as in can’t hear traffic etc) "

"Breakfast freshly cooked pleasant location fairly expensive "

"The hotel was very clean, staff friendly, good bar and restaurant food however the breakfast was poor. The granola was large hard chunks, all the hot food was cold and small selection of cold items and no yoghurt. Good location next to the station."

"I’ve stayed at The Essex Golf & Country Club several times before and have always had a pleasant experience, which is why this visit was so disappointing. Unfortunately, the room did not meet the usual standards I’ve come to expect. The bed hadn’t been made properly, which immediately gave a poor first impression, and the bath drain was extremely slow, making it frustrating to use. It’s a shame because I’ve enjoyed my previous stays here, but this time the lack of attention to detail really let things down. I hope this was just a one-off, as I would like to return in the future, but improvements definitely need to be made to maintain the quality guests expect"