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"Helpful friendly staff"

"Clean room And bang in the middle of Gunwharf Quay and outlet shopping, great location"

"The room was clean and spacious. The bed was too soft for my liking and I found it uncomfortable. Other than that, it was a nice room. The hotel is a little run down in places but it has a relaxed atmosphere and never felt busy. The staff were friendly. Breakfast was tasty and there was a great selection of food. We did have to wait for food to be replenished which was a bit disappointing."

"Dusty room in areas. Rubbish behind bedside cabinet. Couldn’t get to plug easily to charge my phone as it was behind the cabinet and when pulled out there was thick dust and rubbish behind it. No deep clean for a long time. Dirty windows, old cobwebs around it. Pool was not in use so very disappointed as we had stayed there for this reason. "

"Lovely and quiet "

"Really cosy, friendly, good value hotel with great staff. Not the most modern room but had everything I needed: a fresh comfy bed, tv, kettle with tea & coffee & bathroom with bath. Bright restaurant with excellent menu at breakfast and dinner with good veggie and vegan options. I’d definitely stay again. "

"good"

"The bar staff need some serious training, terrible service on Saturday evening , staff looked like university students clueless and zero customer service The room was ok, lots of fluff and dust under the bed, no I didn't deliberately check, I dropped something and saw it, the shower cubicle needs a good scrub too! And no fridge in the room!"

"Ample parking, well-appointed room, staff generally helpful. We stayed in the ‘Indulgence Suite’ and were impressed by the room, but sadly didn’t get to enjoy a relaxing evening as there was a party going on that was just so, so loud until 11pm. Pub food was extremely disappointing, very over-priced for quality. Breakfast was tasty and a good selection, but at 9am there was no bread, plates or bowls for the buffet so wasn’t very well-maintained. Bed was very uncomfortable unfortunately. Room was very dark and quiet once music had stopped though."