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"The room had some stains on the counter and we were surprised to find two single beds rather than a double bed. The check-in process was very confusing, further complicated by a language barrier. The building was on the very far side of town and you can stay in the city center for a similar price. I inquired about parking before our stay, but realized upon check-in that parking is not provided by the property and was forced to find street parking nearby. Will not stay again. "

"We had a junior suite incl balcony, over 8 days. Views over sea and buildings. The house keeping of the room was excellant at 2x a day. Breakfast buffet best ever. All the staff were friendly and helpfull nothing was too much trouble ."

"Excellent staff and costumer service "

"This hotel is great however, I was put in a room right next to the lifts and it was very noisy with all guests standing there talking early morning and late night, children running around screaming too. I would recommend the hotel but I would suggest you make sure to get a room away from children, chatty guests and lifts. In terms of the location it was great, I went off season so the area was very dead and not much of a vibe. The beach was lovely. "

"Room - Clean, attractive room with a lovely balcony view. However, it was surprising for a supposed 5* hotel to have no tea/coffee facilities. The TV also wasn’t smart-enabled and only 4 Spanish channels worked. Staff urgently need customer service training. Check-in was unfriendly; after staring at us in silence, the receptionist said, “well do you want to check in or not.” Staff often seemed to stare rather than communicate. At the rooftop bar, staff were holding some sort of meeting/cocktail session and completely ignored us despite the bar supposedly being open, so we left feeling uncomfortable. The two main pools were lovely, but the third was empty, possibly under repair. We also weren’t informed that the rooftop pool was closed for maintenance, despite it being one of the hotel’s main selling points. Charging 25 euros per hour for the spa felt excessive, especially when other facilities were unavailable and there’s nothing else to do on rainy days. Breakfast and à la carte food were 'ok', but the dinner buffet was mostly cold. Service was poor throughout meals: nobody checked on us, there was no apology when we reported raw rigatoni pasta, and we waited over 20 minutes just to place a drinks order before asking ourselves. The hotel was quiet, so it’s hard to imagine how service would cope when busy. Location - The Alsa bus from Alicante train station stops outside the hotel, which is convenient, but getting elsewhere is difficult."

"Helpful staff, very clean hotel, excellent breakfast and lively spa."

"Great place at the base of town. Lovely buffet and very helpful staff. Modern hotel with a great pool."

"The hotel was very clean,room was lovely and spacious.As a solo guest I felt very safe and the staff were friendly Spa was amazing and relaxing. The breakfast was good but the food at dinner was not as hot as it could be and not too many choices but it was early in the season."

"Just a superb,well run hotel. All the people from housekeeping to the front offices were just terrific! Sara at the front desk was particularly great. I liked the hotel so much I continued to book extra nights after my original 3 night booking. Stay there,it is just the best! Richard"