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Reviews of Basel Marriott Hotel

4 out of 5
Basel Marriott Hotel
Messeplatz 25, Basel, BS

Reviews

8.8

Excellent

Rating 10 - Excellent. 259 out of 481 reviews" "
Rating 8 - Good. 164 out of 481 reviews" "
Rating 6 - Okay. 32 out of 481 reviews" "
Rating 4 - Poor. 18 out of 481 reviews" "
Rating 2 - Terrible. 8 out of 481 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in Basel
Stayed 2 nights in Apr 2024

10/10 Excellent

Scott, New York

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esperienza fantastica!
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basel Marriott offered everything that one would expect of a Marriott hotel, but even more in Switzerland. The rooms were clean and spacious, well-appointed and friendly appearing, in an ideal location. The amenities including a good fitness center, a sauna, a lovely restaurant, and an after-hours center for a drink or snack. What more could you want?
Stayed 4 nights in Apr 2024
Response from Rajae Ait Souki - Duty manager on 16 Apr 2024
Dear Michael Thank you for your feedback!We are delighted to hear that your experience exceeded expectations. It's wonderful to know you appreciated the cleanliness and spaciousness of our rooms, our strategic location, and our amenities. We strive to provide a superior service experience for every guest, and your feedback is incredibly valuable to us. Thank you for choosing Basel Marriott, and we look forward to welcoming you back soon.

10/10 Excellent

Ethel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptionally kind and supportive. The breakfast buffet is wonderful. Be sure and eat there. Dinner was also fabulous there. We treated ourselves and felt we got the most for our money. beware of where your room is located. ours was in the front and we heard the trams during the day and late evening. If you’re sensitive to noise, ask for a room near the middle or back of the hotel.
Stayed 2 nights in Apr 2024
Response from Rajae Ait Souki - Duty manager on 16 Apr 2024
Dear Ethel Thank you for your positive comments and helpful feedback about your stay. We're thrilled you found our staff supportive and enjoyed our meals. Your satisfaction and comfort are our top priorities.Thank you for choosing our hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stefan made our stay absolutely incredible. Thank you, Stefan, for your kindness. Marriott should do everything in their power to retain you! You give honor to the brand. Danke!!
Stayed 1 night in Apr 2024
Response from Rajae Ait Souki - Duty manager on 9 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that Stefan made your stay absolutely incredible with his kindness and outstanding service. We truly appreciate your kind words and the recognition of our staff's efforts to honor the Marriott brand.Your feedback is a source of motivation for our entire team. Thank you once again for choosing Marriott, and we look forward to welcoming you back soon.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rajae Ait Souki - Duty manager on 1 Apr 2024
Dear Graham Thank you for your excellent review and for choosing us! Your feedback boosts our team's spirit, motivating us to maintain our high standards. We eagerly await your return.Best regards

10/10 Excellent

Graham

Stayed 1 night in Mar 2024
Response from Rajae Ait Souki - Duty manager on 20 Apr 2024
Dear GrahamThank you so much for your wonderful review! We're glad that you found everything to your liking and appreciate you taking the time to share your rating. It was a pleasure having you as our guest, and we hope to welcome you back soon for another delightful experience.

10/10 Excellent

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
everything was comfortable
Stayed 3 nights in Mar 2024
Response from Essam on 12 Mar 2024
Dear BobbyThank you for choosing to stay with us. We are delighted to hear that you enjoyed your experience. Your positive feedback is greatly appreciated. We hope to welcome you back again soon. Best regards.

8/10 Good

Myriame

Stayed 1 night in Jan 2024
Response from Rajae Ait Souki - Duty manager on 8 Feb 2024
Dear MyriameThank you very much for your kind feedback about your recent stay with us. It's truly rewarding to know that our efforts to provide a memorable experience have resonated with you. Your words serve as a wonderful encouragement to our entire team. We look forward to welcoming you back in the near future.Warm regards,

10/10 Excellent

Delmar

Stayed 3 nights in Jan 2024
Response from Rajae Ait Souki - Duty manager on 8 Feb 2024
Dear DelmarThank you very much for your kind feedback about your recent stay with us. It's truly rewarding to know that our efforts to provide a memorable experience have resonated with you. Your words serve as a wonderful encouragement to our entire team. We look forward to welcoming you back in the near future.Warm regards,

10/10 Excellent

dominic

Stayed 5 nights in Dec 2023
Response from Rajae Ait Souki - Duty manager on 8 Feb 2024
Dear DominicThank you very much for your kind feedback about your recent stay with us. It's truly rewarding to know that our efforts to provide a memorable experience have resonated with you. Your words serve as a wonderful encouragement to our entire team. We look forward to welcoming you back in the near future.Warm regards,

8/10 Good

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was later than 3 but overall great service.
Stayed 2 nights in Dec 2023

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had issues on arrival at the hotel and ended up waiting way past checkin for our rooms, wasting time in the hotel lobby as the rooms were “ready soon”. We ended up having to change rooms after a staff member gave us the wrong ones after we asked why they weren’t ready. Based purely on this I wouldn’t recommend staying here. This was by far the worst service we had across several hotels in Europe, something we didn’t expect from a Marriott. As a warning, breakfast is really expensive if you haven’t included it in your booking (we ate locally for a fraction of the price). The rooms are really nice, but totally let down by the service. One last item - the power ports in Switzerland aren’t European standard and the only port in the rooms that takes a European plug is in the inside of the door of the room’s safe (I am not joking).
Stayed 1 night in Dec 2023

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Brent

Stayed 1 night in Dec 2023

8/10 Good

Corina

Stayed 2 nights in Nov 2023
Response from Basel Marriott Hotel on 5 Dec 2023
Besten Dank für Ihre Bewertung und bis bald im Basel Marriott Hotel.

10/10 Excellent

PATRICK

Stayed 2 nights in Nov 2023
Response from Basel Marriott Hotel on 5 Dec 2023
Besten Dank für Ihre Bewertung und bis bald im Basel Marriott Hotel.

10/10 Excellent

Candice, AP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Nov 2023
Response from Basel Marriott Hotel on 28 Nov 2023
Dear Candice,thank you for your feedback. We hope to welcome you back.Best regards,

10/10 Excellent

Clifton

Stayed 1 night in Nov 2023
Response from Basel Marriott Hotel on 19 Nov 2023
Besten Dank für die Bewertung und bis bald im Basel Marriott Hotel.

10/10 Excellent

Wayne

Stayed 1 night in Nov 2023
Response from Basel Marriott Hotel on 12 Nov 2023
Dear Wayne,thank you for your review. We hope to welcome you soon again.Best regards,

10/10 Excellent

YIWEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Basel Marriott Hotel on 1 Nov 2023
Thank you for your feedback. We hope to welcome you back again. Best regards,

10/10 Excellent

Joseph

Stayed 2 nights in Oct 2023
Response from Basel Marriott Hotel on 26 Oct 2023
Thank you for your review.

10/10 Excellent

Andrew James

Stayed 3 nights in Oct 2023
Response from Basel Marriott Hotel on 18 Oct 2023
Thank you Mr James for leaving your review with us.We hope to welcome you back again.Best regards,

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Basel Marriott Hotel on 18 Oct 2023
Dear Frank,thank you for giving us your feedback. We highly appreciate it.We hope to welcome you back soon.Best regards,

10/10 Excellent

Jackie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Clean and spacious room. Convenient.
Stayed 5 nights in Sep 2023
Response from Basel Marriott Hotel on 18 Oct 2023
Thank you Jackie for your wonderful feedback. We are pleased that you enjoyed the stay with us and hope to welcome you back again.Best regards,

10/10 Excellent

steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Basel Marriott Hotel on 3 Oct 2023
Thank you for your review Steve! We hope to see you soon again.Best regards,

10/10 Excellent

Briana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property; perfect for business travel. The staff was incredible. Special shout out to Christoph, our bartender. He was friendly, knowledgeable, and made beautiful cocktails.
Stayed 5 nights in Sep 2023
Response from Basel Marriott Hotel on 2 Oct 2023
Dear Briana,thank you for your amazing review. We are pleased that you enjoyed the stay and the special shout out to Christoph. We hope to see you soon again.Best regards,

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Basel Marriott Hotel on 13 Sept 2023
Thank you for your feedback Richard. We hope to welcome you back at Basel Marriott Hotel.

4/10 Poor

Fred

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from Basel Marriott Hotel on 13 Sept 2023
Thank you for your feedback Fred. We hope to welcome you back at Basel Marriott Hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Basel Marriott Hotel on 13 Sept 2023
Thank you for your feedback David. We hope to welcome you back at Basel Marriott Hotel.

10/10 Excellent

Deirdre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Convenient to dining. Great breakfast buffet.
Stayed 2 nights in Sep 2023
Response from Basel Marriott Hotel on 13 Sept 2023
Thank you for your feedback David. We hope to welcome you back at Basel Marriott Hotel.

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Basel Marriott Hotel on 7 Sept 2023
Thank you for your feedback Lorna. We hope to welcome you back again.Best regards,

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Basel Marriott Hotel on 1 Sept 2023
Besten Dank Ruth für die Bewertung und bis bald im Basel Marriott Hotel

10/10 Excellent

Ellie

Stayed 1 night in Aug 2023
Response from Basel Marriott Hotel on 30 Sept 2023
Thank you for your Feedback and hope to see you soon again.Best regards,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable- location worked for us. Wished it included parking.
Stayed 2 nights in Aug 2023
Response from Basel Marriott Hotel on 24 Aug 2023
Dear Linda,thank you for your feedback. We hope to welcome you back soon.Best wishes,

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience , staff more the excellent they deserve 10 stars plus 1 moon . Incredible professional willing to do all you ask for . Great
Stayed 4 nights in Aug 2023
Response from Basel Marriott Hotel on 21 Aug 2023
Dear Sebastian,thank you for your lovely review. It has been shared with the team and we hope to welcome you back again.Best wishes,

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Basel Marriott.
Overnight stay in Basel returning from S. France. Hotel looked amazing. Room was clean (as expected). Nice location. Cards for free city transport. Beds were ultra hard. No a/c control so room was OK but not really cooling (as it was 90 degrees F). Website said parking was available but that means finding a parking garage and walking 2-3 blocks. Hotel does not validate parking. Overall decent stay.
Stayed 1 night in Aug 2023
Response from Basel Marriott Hotel on 21 Aug 2023
Dear Timothy,thank you for your review. We are glad you enjoyed the room and location such as the Basel Card. We always have someone here to help with technicial issues. You may always call the reception to get help with it.We hope to welcome you back again and wish you all the best.

10/10 Excellent

Michelle

Travelled with partner
Liked: Amenities
Nice easy location, nicely presented, close to transport
Stayed 2 nights in Aug 2023
Response from Rajae Ait Souki - Duty manager on 15 Aug 2023
Dear MichelleYour positive feedback is most welcome. It's delightful to hear that your stay at the Basel Marriott Hotel met your expectations. Our aim is to create an enjoyable atmosphere for our guests, and it's delightful to hear that we succeeded in doing so. We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Victor, Naples

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very well kept, modern, clean, and the service was very good. We recommend this hotel.
Stayed 8 nights in Jul 2023
Response from Rajae Ait Souki - Duty Manager on 15 Aug 2023
Dear VictorYour positive feedback is most welcome. It's delightful to hear that your stay at the Basel Marriott Hotel met your expectations. Our aim is to create an enjoyable atmosphere for our guests, and it's delightful to hear that we succeeded in doing so. We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to public transportation and convenient to many restaurants.
Stayed 5 nights in Jul 2023
Response from Basel Marriott Hotel on 1 Aug 2023
Dear Mary,thank you for your review. We are happy that you enjoyed the stay with us and we hope to welcome you again.Best regards,

8/10 Good

Max

Stayed 1 night in Jul 2023
Response from Basel Marriott Hotel on 25 July 2023
Dear Max,thank you for staying with us. We are pleased you enjoyed the stay and hope to welcome you back soon.Best regards,

10/10 Excellent

Sandie

Stayed 1 night in Jul 2023
Response from Basel Marriott Hotel on 25 July 2023
Dear Sandie,thank you for staying with us. We are pleased you enjoyed the stay and hope to welcome you back soon.Best wishes,

10/10 Excellent

Alois

Stayed 3 nights in Jul 2023
Response from Basel Marriott Hotel on 25 July 2023
Dear Alois,thank you for taking the time to share your experience with us. We hope to welcome you back soon.Best wishes,

10/10 Excellent

Mandolin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property
We loved staying at this hotel! It was quiet, comfortable, and clean. The staff was helpful and responsive. The breakfast buffet was wonderful!! I love visiting Basel and will definitely stay here the next time I do
Stayed 12 nights in Jun 2023
Response from Basel Marriott Hotel on 13 July 2023
Dear Mandolin,thank you for your recent stay with us and your lovely feedback. We hope to welcome you back soon.Best regards,

10/10 Excellent

David

Stayed 2 nights in Jun 2023
Response from Basel Marriott Hotel on 30 June 2023
Grüezi Davidherzlichen Dank für Ihre Bewertung.Wir freuen uns, Sie bald wieder bei uns willkommen heissen zu dürfen.Beste Grüsse

8/10 Good

Samir

Stayed 2 nights in Jun 2023
Response from Herzliche Grüsse, Basel Marriott Hotel on 29 June 2023
Guten Tag SamirBesten Dank für Ihre Bewertung und bis bald im Basel Marriott Hotel.

10/10 Excellent

Kristy

Stayed 1 night in Jun 2023
Response from Basel Marriott Hotel on 14 June 2023
Guten Tag Kristy,Besten Dank für Ihre Rückmeldung zu Ihrem Aufenthalt bei uns. Bis bald im Basel Marriott Hotel.Herzliche Grüsse

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Basel Marriott Hotel on 11 June 2023
Thank you for your review. We hope to welcome you back soon.Best wishes,

10/10 Excellent

Isabelle

Stayed 1 night in May 2023
Response from Basel Marriott Hotel on 25 May 2023
Guten Tag IsabelleBesten Dank für Ihre Rückmeldung. Wir freuen uns, haben Sie den Aufenthalt genossen.Herzliche Grüsse

10/10 Excellent

DESMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very helpful staff, nice ambience next to tram stop. Easy access to everything
Stayed 4 nights in Apr 2023
Response from Basel Marriott Hotel on 29 Apr 2023
Dear Desmond,thank you for your review. We are pleased you enjoyed the stay with us. Best regards,