Golf Hotels & Resorts in Avenida Kukulkan from AU$208

"Excelente personal. Muy amables y el hotel en buenas condiciones."

"The rooms need to be upgraded their very basic. The Asian restaurant and Mexican restaurant is good the steakhouse was mid. They have food at night in the sports bar but it looked old a picked through. Drinks were watered down, breakfast buffet was probably the best food they had during the day. Bought an excursion while I was at the hotel and let me tell you I wish I hadn’t. Went to Isla Mujeres on the Catamaran the view was nice from the boat but that was it. It came with a buffet and the flies ate the food before us, when I bought the excursion they said it came with transportation, but on my way back to the pier they told me I had to walk back to my hotel which I had to end up paying $13 for a taxi for a 5 minute ride. "

"NOT a good place for a lone traveler. Never felt so lonely in my life."

"Great property. Buffet restaurant was always clean and filled with great choices for every meal. The other restaurants do not require reservations, but the later you go, the longer you will wait. Servers at the beach and poolside were super attentive and awesome!"

"They asked if we were celebrating anything, we told them we were celebrating an anniversary. They proceeded to not do anything to make us feel special. In that case, why ask? There was mold in the bathroom. Wish I took pictures but if you’re in room 2548, the bathroom ceiling is very moldy. Coming home, all my clothes reeked like mold. There were a couple employees that were very nice. But overall would not stay here again. I wish there was more information online about restaurants/food was available as well as excursions offered. I also don’t think they like Expedia guests.."

"The hotel was excellent, rooms are spacious and well maintained. The breakfast buffet was excellent, large variety of meals. "

"The buffet staff were so friendly, they made me feel welcomed. My partner is a pineapple monster and he wanted more pineapples even they were gone and the waiter gave him some freshly peeled pineapples. The smile on another staff was so inspired, the first night after we checked in, it’s already late. We were so tired and hungry and my partner was so grumpy, and the waitress’ smile calmed him down. The buffet was busy and sometimes they didn’t have bowls for the soup or no glasses for the milks, and the AC could be stronger for the hot weather. The shows at 9pm was ok, I enjoyed the MJ show and I suggest a live band music with drums and guitars and vocals and that will make audiences more engaged. "

"This has been our 5th time coming here and we had really high expectations from our previous visits. You pay high prices for mediocre quality food and hit and miss service. We went to celebrate my wife’s birthday and I made sure we let them know they didn’t decorate the room like I requested paid for Turquoize towers and it felt like we had just paid for a regular room. Some staff members like Efrain and Yesenia at el Mercado made our stay amazing. Federico at Havanero and Alejandro at Moongate were really nice. They managers of the restaurant tried to make it right and where open to suggestions. The disappointment did not end there Turquize towers used to be the place to stay but everything in now extra charge then why be all inclusive. The first day we came back at 4 and our room wasn’t cleaned a manager had to be called and the next day samething room was not cleaned till 5:30. We ended going out to Madalenas to dinner."

"Room Cleanliness 8/10 Lobby Cleanliness 9/10 (Probably the most upkept part of the hotel) Pool Loungers 4/10. Pool 7/10 - the pools were big, but the tile felt slimey. Got the ickies towards the end. Beach view was really nice. Drinks were 9/10. Buffet 5/10 - Food tasted a day old and bread was stale. The fruit was fresh but everything else was mid. The tables and chairs were super dirty and stained, i mean at least get new covers. The restaurants in the hotel were super mid and furniture looked dated. Spa was a 2/10. Smelled soooo gross in the womens lockers, like urine & mold - the smell of musty towels and sewage. Usually when you walk into a spa it smells like Eucalyptus or Lavender in the lobby. Not the case here. They take you through a water journey which is Sauna- if you do a couples massage be aware if someone has the same slot as you they will join you. Massage was whatever - paif extra $80 for hot stones and was underwhlemed. The table where they give you a massage wasnt covered and i just didnt trust the cleanliness at all. The water in the hot tub and tile was also slimey. I asked for my money back of course they said no. Disappointed for sure. But overall we made the best of it. Not the worst, but definitely not 4-5 or 5 star hotel. Definitelu Mid and in DESPERATE need of updates."