Avenida Kukulkan Holidays from AU$2,859

First of all the staff was 5⭐️+, second the place it’s exactly what you need nothing fancy but it’s exactly what you need like the beach, pool, bar and the restaurant. Things I didn’t like I couldn’t change the temperature of the air conditioning of the room it was ok but I like my room really cold. Second I didn’t like the food at all now that’s a personal choice but I didn’t like it at all, I would love to see more choices to pick.

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.

This is my 5th time staying at this property and just love it. Walking distance to the market. Staff are very polite! I celebrated my birthday with 11 friends. Give this property 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Hi. We took this trip for our 4-year-old daughter's birthday. I do not recommend this hotel based on my experience; the property looks a bit run-down, and the rooms do too. The air conditioning never cooled below 23–24°C (74–75°F)—it was very hot, and we suffered in the heat. When we arrived at the room, the minibar didn't work, there was no hair dryer, and—can you believe it?—the safe bo didn't work either. At the hotel bars, there were many drinks we couldn't order because they were reserved for "members"—it was ridiculous. To top it all off, the hotel's MTS transport service was the absolute worst (I don't recommend it); they didn't notify us about the return trip to the airport or the time we needed to be at reception. Instead, they called to say they were leaving, without having called beforehand to remind us of the time. It was a total disaster; we had to order an Uber to get back, and no one wanted to help us. The food, however, was very good—that part was great. On the other hand, the sea had rough waves and the sand was filthy with sargassum—it was always a red flag situation, can you imagine.