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Reviews of The Swan Hotel

4 out of 5
The Swan Hotel
27-29 High Street, Arundel, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 272 out of 407 reviews" "
Rating 8 - Good. 107 out of 407 reviews" "
Rating 6 - Okay. 20 out of 407 reviews" "
Rating 4 - Poor. 3 out of 407 reviews" "
Rating 2 - Terrible. 5 out of 407 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Good food and staff
Stayed 2 nights in Apr 2024
Response from Warren on 26 Apr 2024
Hi Keith,It's lovely to hear that you enjoyed the food you had with us at the Swan, and hopefully we can see you stay again soon!Kind Regards,Warren, Front of House

10/10 Excellent

Alexandros

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and professional staff, excellent location, great food.
Stayed 1 night in Apr 2024
Response from Warren on 26 Apr 2024
Hey Alexandros,Very happy to hear that our staff looked after you well for you enjoy yourself during your stay and we hope to see you stay with us again some time in the future!Kind Regards,Warren, Front of House

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at The Swan. Super staff and a very convenient location.
Stayed 1 night in Mar 2024
Response from Team Swan on 5 Apr 2024
Hey Chris, thank you for the lovely review and glad to hear you enjoyed your stay with us!Kind Regards,Warren, Front of House

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay in good location with a very good breakfast - room clean and all staff helpful
Stayed 2 nights in Mar 2024
Response from Team Swan on 16 Mar 2024
Thank you for your lovely review Mark, see you again soon!

10/10 Excellent

martin

Stayed 1 night in Jan 2024
Response from Warren on 26 Apr 2024
Hey Martin,Thank you for a 5/5 review and hope to see you stay with us again!Kind Regards,Warren, Front of House

10/10 Excellent

Kenneth

Travelled with group
Liked: Amenities
The service was really good Yvonne was very friendly
Stayed 1 night in Jan 2024
Response from Harry on 4 Feb 2024
Hello. Thank you for leaving a high rating. We really appreciate this.Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value stay in a cosy and classy pub, lovely comfortable room, great breakfast. Top location in lovely Arundel
Stayed 1 night in Jan 2024
Response from Harry on 4 Feb 2024
Hi Marie, thank you so much for leaving a review. We are pleased you had a lovely stay and found the room to be comfortable.Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Harry on 4 Feb 2024
Hi Patrick, thank you for the high score, we really appreciate this.Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

DJ

Stayed 1 night in Jan 2024
Response from Team Swan on 21 Jan 2024
Thanks for the 10/10 DJ!

10/10 Excellent

Graham

Stayed 2 nights in Dec 2023
Response from Team Swan on 21 Jan 2024
Thanks for the 5/5 Graham

6/10 Okay

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Team Swan on 21 Jan 2024
Thank you for your rating David.

8/10 Good

alison, Niagara Falls

Stayed 1 night in Dec 2023
Response from Team Swan on 21 Jan 2024
Thank you for the rating Alison

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food very good,needs a bit more comfy seating .bar a bit pricey
Stayed 1 night in Nov 2023
Response from Harry Cottey on 29 Nov 2023
Hi Charles,Thank you for the review! We appreciate your feedback.Kind Regards,Harry CotteyAssistant Manager

8/10 Good

John

Stayed 1 night in Oct 2023
Response from Harry on 18 Oct 2023
Thank you John, for the high rating!Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

Karlina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like the finner thing's in life this place delevivers right down to the woven blanket on the bed.Its warm inviting and jolly good value for money.Breakfast was yet another great treat with homemade yogurt absolutely scrumptious.Well done top marks
Stayed 1 night in Oct 2023
Response from Harry on 18 Oct 2023
Hi Karlina,Thank you for reviewing us. So pleased you enjoyed yourself during your stay. Hope to see you again soon.Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit, great all round
Stayed here for 2 nights in 'Indulgence room' and had fantastic stay. Couldn't fault anything at all. The food, service, location, room and cleanliness were all spot on. Very dog friendly. Staff could not have been more helpful and pleasant. The 'signature dish' of seared trout was really great, as was breakfast. Excellent experience all round.
Stayed 2 nights in Oct 2023
Response from Harry on 18 Oct 2023
Thank you for leaving a review for us. Such a lovely read. We do hope to see you again soon.Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, welcoming staff, room spotlessly clean with extra touches such as slippers & robe, fresh milk, artisan teas & coffees with chocolates in the room etc.
Stayed 1 night in Oct 2023
Response from Harry on 18 Oct 2023
Hi Nicola,Thank you for taking time to review us. We are so pleased you had a nice stay and found staff to be welcoming and the room to be clean! Looking forward to seeing you again.Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

shellie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay . Staff were Amazing . Befroom was small and cosy . Fpod was absolutely Amazing Perfect for my husband and I & our dog. Very dog friendly . Definitely going back .
Stayed 2 nights in Oct 2023
Response from Harry on 18 Oct 2023
Hi Shellie,Thank you kindly for leaving a review. This is so lovely to read. We are pleased you found the food to be amazing. We look forward to seeing you all again soon!Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

Anthony

Stayed 1 night in Oct 2023
Response from Team Swan on 26 Oct 2023
Thank you for the 5/5 Anthony

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overnight stay and very enjoyable it was too. Very comfy large room with bath and sep shower and fluffy white bathrobes! Combined with excellent breakfast.
Stayed 1 night in Oct 2023
Response from Harry on 18 Oct 2023
Hi Nicola,Thank you so much for the review. So pleased you had a lovely time with us. Look forward to welcoming you back soon.Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very welcoming and friendly. The room was clean and we were very impressed with all the little extras in the room such as high class toiletries, tea coffee and chocolates. Slippers and dressing gowns were also provided. The breakfast in the morning was excellent with lots of choice and very generous portions. We had dinner on the first night which was also really good. I would definitely recommend staying here
Stayed 3 nights in Sep 2023
Response from Harry on 18 Oct 2023
Hi Nigel, thank you for leaving a review. This is such a lovely read. Look forward to seeing you again!Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming!
Lovely staff, lovely bed and room- awesome breakfast!
Stayed 1 night in Sep 2023
Response from Team Swan on 29 Sept 2023
Thankyou for your lovely feedback

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with roll top bath and separate shower. Bed was extremely comfortable and room was lovely and clean. Breakfast was really tasty and staff were excellent.
Stayed 1 night in Sep 2023
Response from Team Swan on 29 Sept 2023
Thank you for your feedback I am pleased you have enjoyed your time with us

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel in Arundel
Cosy overnight stay in Arundel. Accommodation well decorated and comfortable, and staff welcoming. Great menus, including vegetarian options and exceptionally fresh haddock. An offer of assistance with baggage would have been appreciated in the absence of a lift and with steep stairs to negotiate. Lovely central location for exploring Arundel and the castle.
Stayed 1 night in Sep 2023
Response from Team Swan on 29 Sept 2023
Thank you for your review, I appreciate your feedback & am pleased you have enjoyed your time with us!

10/10 Excellent

Simon

Stayed 2 nights in Aug 2023
Response from Team Swan on 29 Sept 2023
Thanks for the 5/5!

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swan hotel has so much history. Great staff, and breakfast is included. We stayed for the festival and the hotel was in a great location.
Response from Harry Cottey on 30 Aug 2023
Hi Brittany, thank you so much for this review, we appreciate your comments.Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from harry on 30 Aug 2023
Thank you for the perfect score!!Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Beata on 23 Aug 2023
Thank you for a great score , we delighted to see you had a nice stay

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Beata on 23 Aug 2023
Thank you for your review , look forward to seeing you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
Spent a lovely night here, bed was comfortable and breakfast was great x
Stayed 1 night in Aug 2023
Response from Beata on 9 Aug 2023
Thank you for taking time to review our hotel. We are very pleased to hear you had a nice stay

10/10 Excellent

Echo, Macau SAR

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice British cottage hotel in a historical town. Clean and cozy environment. Bed is comfortable and breakfast is amazing.
Stayed 1 night in Aug 2023
Response from Beata on 9 Aug 2023
Thank you for your lovely review , look forward to seeing you again in the future

8/10 Good

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Decent stay
Great food, staff excellent but rooms could do with a bit of tlc. Not enough space to hang clothes and en suite could do with an extractor fan to get rid of steam. Bed comfy, tea and coffee tray good. All in all ok but not brilliant.
Stayed 3 nights in Aug 2023
Response from Beata on 7 Aug 2023
Thank you for your feedback Mark. We do have some planned maintenance coming up , so please contact us if you would like to book a return visit & experience different type of room .

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Beata on 7 Aug 2023
Dear Sarah, thank you for your review, would appreciate a bit more feedback if possible

10/10 Excellent

Paul

Stayed 2 nights in Jul 2023
Response from Team Swan on 29 Sept 2023
Thanks for the 10/10!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Beata on 4 Aug 2023
Thank you for a great score , look forward to seeing you again

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, great location.
Stayed 2 nights in Jul 2023
Response from Beata on 4 Aug 2023
Appreciate you taking time to review us , glad you had a great stay

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
We had an amazing time while in Arundel. The large part of that was the hotel. The welcome we received and the service provided was excellent. The room was beautiful with lovely touches.
Stayed 1 night in Jul 2023
Response from Beata on 4 Aug 2023
Thank you for a lovely review . I will share it with the team that you enjoyed our hospitality & little extras we do for our guests

10/10 Excellent

Nel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room in a great town to explore. Staff were friendly and helpful. Breakfast was delicious
Stayed 1 night in Jul 2023
Response from Beata on 23 July 2023
Thank you for a lovely review. Hope to see you returning to visit

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleep, great breakfast and wonderful service!
We had a great experience at the swan hotel. Room was small but comfortable and I felt that the service was top notch from the extra special finishing touches in your room to one of the very best breakfasts we have had at a hotel. Would highly recommend.
Stayed 2 nights in Jul 2023
Response from Harry on 20 July 2023
Hi Denise,Thank you for reviewing us! Lovely words, we look forward to seeing you again.Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were outstanding. The hotel is in a perfect location with easy parking behind the hotel. Lovely town and close to Brighton, Worthing and other lovely towns perfect stay
Stayed 2 nights in Jul 2023
Response from Harry on 20 July 2023
Hi Stephen,Thank you so much for reviewing us! We really appreciate this.Kind Regards,Harry CotteyAssistant Manager

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is fine but just did not justify the price.
Stayed 1 night in Jul 2023
Response from The Swan on 18 July 2023
Thank you for your honest feedback, we can offer direct booking discounts if you were to join us again to reduce the price.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive and delivering
Enjoyable stay, on various fronts. Attentive team. Keep it up.
Stayed 2 nights in Jul 2023
Response from Team Swan on 17 July 2023
Thank you for the great review!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed, comfortable, welcoming
We were delighted when we arrived at the hotel, the decor is lovely from the bar/restaurant downstairs to the bedroom, which got a ‘wow’ from us as we went in! It was also very clean and comfortable. The staff running the breakfast service went above and beyond to ensure my dietary requirements were safely met. Location-wise it’s right in the centre of Arundel, a few minutes walk from the castle and cathedral, as well as other pubs, tearooms and shops. We are already talking about going back for another stay as we found it so relaxing and enjoyable.
Stayed 1 night in Jul 2023
Response from Team Swan on 17 July 2023
Thank you so much for your detailed review, I am pleased you have enjoyed all aspects of your stay

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff that are happy to go above and beyond. Nice little extra’s. Good breakfast too !
Stayed 1 night in Jul 2023
Response from Harry on 3 July 2023
Hi Sofia!Thank you ever so much for the review, such a lovely read. We hope to see you again soon.Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

Nancy, Norwich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Harry on 3 July 2023
Hi Nancy, thank you so much for the high rating!Kind Regards,Harry CotteyAssistant Manager

6/10 Okay

Simon

Stayed 1 night in Jun 2023
Response from Harry on 3 July 2023
Hi Simon,Thank you for leaving us feedback. We hope you will visit us again.Kind Regards,Harry CotteyAssistant Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem.
Ideally-situated, quiet & comfortable hotel. The bathroom was fabulous & the breakfast, served by a really lovely lady, was outstanding. Thank you!
Stayed 1 night in Jun 2023
Response from Team Swan on 29 June 2023
Thank you for your review, I am pleased that you have enjoyed all aspects of your stay Regards Jasmine, Deputy Manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Comfortable Hotel
Great retro-style hotel with modern conveniences in the heart of beautiful, historic Arundel. Friendly and outgoing staff that makes you feel like family. Wonderful breakfast options, including the traditional full English breakfast. Nicest shower with best water pressure we’ve encountered during our six-week holiday in Europe. Great value.
Stayed 5 nights in May 2023
Response from Swan Arundel on 14 June 2023
Thank you Jack for your review, I am pleased that you were able to relax and unwind with us and take in the historically beautiful Arundel, if your in the area please pop by would be lovely to welcome you back Regards Jasmine, Deputy Manager

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
What a great place to stay. The staff were really friendly and helpful. The rooms and restaurant were modern and fresh and the location was ideal - right in the heart of the lovely town, with car parking just behind.
Stayed 2 nights in May 2023
Response from Swan Arundel on 14 June 2023
Thank you Yvonne for your review, I am pleased you have enjoyed our central location & the staff made you feel at ease. Hopefully we can welcome you again soon. Regards Jasmine, Deputy Manager

10/10 Excellent

Jamal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful one night stay! Literally seconds from the castle. The room was just perfect for the night and had all we needed. The robes, teas, coffee and water in the rooms were a lovely touch. I just want to add that the breakfast was truly incredible! Yvonne AKA Peggy Mitchell "Get outta ma Pub" was the epitome of exceptional customer service. A lovely host and made us feel so welcomed.
Response from Swan Arundel on 14 June 2023
Thank you for your review, I am pleased that you have enjoyed your time with us and were well looked after. Ill pass your feedback to the team Regards Jasmine, Deputy Manager