I've been going to Grand Bahia Principe Coba at least one time per year since 2010. When I first started going, Coba was newish. The rooms were nice, beds were comfortable, the mini-bar was full and all toiletries and towels were provided for you. I also received fresh fruit in my room upon my arrival and had access to all resorts and restaurants on the property. This trip was completely different... First off, I booked a room with a king-sized bed. I also contacted the resort prior to my arrival to ensure that I had a room on the second or third floor for safety reasons. Upon my arrival, I was told my room had a king-sized bed and that it was on the second floor. This however was not the case. When I arrived it was on the first floor and had double beds. I contacted the front desk and was told there wasn't any availability. There wasn't any soap, shampoo, conditioner, lotion, hand towels or wash cloths. The minibar had one soda and one beer. One of the double beds had two box springs and the other had one box spring and one mattress. Second, the resort did not verify the number of times I've been to Grand Bahia to ensure I got the right wristband. I had to explain multiple times that I should have a wrist band that provides access to all 4 resorts on the property, which I eventually got. Third, I was supposed to have the opportunity to attend 4 dinners, however, was only able to book 2 due to no reservations being available. It wasn't like I was a group - I was one person.
