South Bronx Waterpark Holidays

The room was clean, the staff was amazing!

Room was nice. Breakfast was great! Great location

Cleaners did a great job every day and location is excellent, only downside is the wait for a lift in the mornkng when everyone is heading to breakfast, we waited easily 10 minutes and ended uo taking the stairs from the 29th floor on a couple of occasions, any other time no problem but 9-10am any morning was a long wait

The hotel was nice and the room was nice too especially for the price as compared to other hotels nearby and location was amazing!! Just steps away from Times Square. The area feels very safe even at night. The staff was helpful and friendly, they stored our luggage for free on day of checkout so we could walk around NYC a bit more. I'd definitely stay here again.

Super friendly staff, walkable and great food on site

The room was spacious and clean and reasonably priced. I would stay again.

Beautiful hotel, perfectly located for our weekend stay. Westlight is an incredible rooftop bar. The only complaint is that we could hear ambient music throughout the night from the outdoor speakers and even on the 12th floor we could always hear it. But it didn’t really detract from our stay and we would still return.

The front desk staff and housekeeping were spectacular. The room was well laid out, very clean, comfortable bed, and well curated amenities. What lets this hotel down are the very popular public spaces. In the morning we had to walk through two different photography session going on. In the evening, after seeing two shows, I was very much looking forward to a nightcap but the bar was three people deep and very loud. I am sure the hotel appreciates the revenue but it seems to come at the expense of the comfort of their paying guests. So I would say the accommodations are excellent but the hospitality needs improvement. If you need a room near FiDi or City Hall then I would recommend but if you are booking this to experience the environment of a full service hotel there are better options in NYC.

Cleaners did a great job every day and location is excellent, only downside is the wait for a lift in the mornkng when everyone is heading to breakfast, we waited easily 10 minutes and ended uo taking the stairs from the 29th floor on a couple of occasions, any other time no problem but 9-10am any morning was a long wait

Room was nice. Breakfast was great! Great location

Check in process made me nervous once I got to the property, I could not get in unless I spoke to someone on a call or text. The checkout process was a bit abrupt because somrone knack on the door exactly at 11:00 am after I stressed the possibility of a later noon checkout but I felt asking made things worst because I felt they did not believe me about why I asked for a 1 pm checkout. Also, I lost my ID and crdit card on the properties perimeter and I was told that it was not there responsible to help because the card was lost near the front entrance near where Uber and residence were park. This could have simple been done as a courtesy because this incident was very very serious especially when I needed my ID and card to get on my flight back home. Other than that the stay was great and the residence was clean and beautiful and worth the value.