Sovereign Island Mountain Holidays

We were really disappointed with our stay - the bathroom light was broken - the bedroom light was broken and there were stains on a lot of the bedding and couch. The kettle was sticky when we arrived and we didn’t realize we had to hire pool towels. Very unfortunate as we are owners at Wyndham and the standard is usually much better

The room was clean inside except for the ensuite which had water leaking from the toilet ,running accross the floor. The pool and balcony area were filthy. The pool was cold in spite of there being a pool heater which wasn't operational. When we complained about it to Q Stay( they mange the apartment on behalf of a private owner) they said the pool is not advertised as being heated. Q Stay said they would send house keeping to clean inside but not outside. House keeping didn't come during our stay. Soul management could help because it is a privately owned apartment. It seems the owner is probably to tight to spend on cleaning and maintenance.

The following were excellent: -Qstay staff very friendly and professional -Location right in the middle of Surfers with shops right outside the door -Easy parking -Nice view of the beach The following feedback was provided: -Kitchen and laundry cabinets were water damaged and require replacement due to mould -Ensuite unusable due to low hot water pressure -There was caked silicone applied around the ensuite toilet base which was an offputting brown / yellow colour. -Both shower recesses contained black mould which would be easy for housekeeping to remove -Wifi low speeds -The office to collect the keys from is very hard to find -AC units caked in dust as hadn't been cleaned.

Great ocean view, clean room, excellent location. Outdoor and indoor spa, steam room and sauna was good too.

Absolutely fabulous from check in to check out ❣️❣️

Electric charges great but a few broken ones. Bad a bit odd, just feels like a function room. Clean rooms, helpful staff and overall would return

love this hotel

This is such an amazing find. Our usual stays weren’t available so after several searches we found Pacific Views Resort. What a find. Great value, such beautifully maintained and presented accomodation overlooking the ocean and a 3-5 min walk from the best village centre with bars, cafes, restaurants and an IGA, bakery etc. we will most definitely be back. There is also a cafe just below the hotel which was amazing. And if you have serious food allergies, it’s fully able to accomodate.

Great ocean view, clean room, excellent location. Outdoor and indoor spa, steam room and sauna was good too.

Absolutely fabulous from check in to check out ❣️❣️