Sovereign Island Mountain Holidays

The room was very clean and the welcoming was lovely. There was a bit to take in on check-in as its a locked community. We didn't get where to leave the key but text them and they found them. I think it needs some written instructions.

Everything was good, The apartment was very clean, the staff were very friendly, the common areas such as the pool were clean, the jacuzzi was very nice, and the BBQ area was excellent.

Cleanliness , location , amenities , views were all excellent

Great customer service!!! Loved my stay there and I will be back for sure

The good: Location - my villa was surrounded by rainforest. It was quiet inside with doors and windows closed, but you could enjoy the sights and sounds on the balcony, with 2 chairs and a lounger. Villa was nicely appointed and large. Liked that there was a fridge, m/wave, toaster, kettle, plates, glasses cutlery etc for 2. Also the fireplace would be nice in winter Other nice inclusions: insect repellant, insect coils, large flashlight, robes, slippers. The bad: No wifi. Listing said 32in TV with premium channels. TV was actually larger, but premium channels are only available if you have your own wifi service and subscriptions. I am travelling on limited international plan so this was an issue. There was supposed to be free over-air TV channels, but these did not work (‘no signal’ message. Plantation shutter on windows were good to keep out light, but there are 2 large windows above the sliding doors with no cover so room was ‘light’ at 5 am. Checkin/out: When I arrived, reception was open but not staffed. Waited 15 and then called a mobile number shown on a note there. For checkout, it was locked up. Tried calling, went to voicemail which said it was full. Tried texting, no response. Ended up returning to villa and leaving keys there. Wish there were clearer instructions on what to do. No room servicing: Supposed to be daily cleaning etc, but no one came to me room. Fortunately, I was only there 2 days but still.

The hotel facilities and room were spotless and excellent, everything needed for our stay. The staff were welcoming and helpful anytime we asked for anything The only minor comment there were some maintenance work being carried out in the outdoor pool area which we received no notification of and was not acknowledged when we checked in

I had a wonderful stay at this hotel. The room was clean, comfortable, and well maintained. The staff were very friendly and helpful at all times. The location is excellent and close to everything. I would definitely stay here again and highly recommend it.

Modern apartment with good amenities. Parking included is great. Good location right in the middle of Surfers and Broadbeach