South Stradbroke Island Luxury Holidays

Absolutely fabulous from check in to check out ❣️❣️

The room was clean inside except for the ensuite which had water leaking from the toilet ,running accross the floor. The pool and balcony area were filthy. The pool was cold in spite of there being a pool heater which wasn't operational. When we complained about it to Q Stay( they mange the apartment on behalf of a private owner) they said the pool is not advertised as being heated. Q Stay said they would send house keeping to clean inside but not outside. House keeping didn't come during our stay. Soul management could help because it is a privately owned apartment. It seems the owner is probably to tight to spend on cleaning and maintenance.

THE PROPERTY CATERS FOR 8 PEOPLE, IN THE LOUNGE ROOM HAS SEATING FOR 4?? NO TV IN THE MAIN BEDROOM THE LOCATION WAS GREAT THE POOL AREA VERY CLEAN TENNIS COURT GREAT

The adevExtremely Disappointing Stay – Would Not Recommend Our experience with this accommodation was terrible from the beginning. Firstly, one of the front door keys kept jamming in the lock, and it took us around half an hour just to get the door open and gain access to the property. This was incredibly frustrating and completely unacceptable. The check-in and key collection process was also extremely inconvenient and, in my opinion, not properly or clearly advertised on the Expedia listing. We had to travel to a separate location just to pick up the key, then pay for an Uber back to the accommodation. At checkout, we had to do the same thing again — catch another Uber just to return the key. The whole process was an absolute mission and made what should have been a simple check-in and checkout unnecessarily stressful, time-consuming and expensive. On top of that, the hairdryer in the bathroom was practically useless because the nozzle did not even fit properly, making it difficult to use.

Great ocean view, clean room, excellent location. Outdoor and indoor spa, steam room and sauna was good too.

Wonderful stay in the heart of surfers paradise

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The room was clean inside except for the ensuite which had water leaking from the toilet ,running accross the floor. The pool and balcony area were filthy. The pool was cold in spite of there being a pool heater which wasn't operational. When we complained about it to Q Stay( they mange the apartment on behalf of a private owner) they said the pool is not advertised as being heated. Q Stay said they would send house keeping to clean inside but not outside. House keeping didn't come during our stay. Soul management could help because it is a privately owned apartment. It seems the owner is probably to tight to spend on cleaning and maintenance.

Really nice apartment and really good staff, we had 2 issues which when I pinged for support got fixed immediately (was a Saturday). So 5 stars ! The low on amenities was it was missing some basics eg no salt etc but the upside was when I contacted them about missing knives etc it was immediately fixed … this is rare in my experience and hence I highly recommend