The Tweed Kid friendly Holidays

First of all the location is excellent… right in the middle of the rainforest, although the drive up there is not for the faint hearted. My room was very basic, which was expected. The thing I didn’t like was that the door to the deck didn’t seal at all, so when the wind blew at night it rattled the blinds and kept me awake. Parking spots are very tight for even a modest size car. Food options were limited and expensive. If you are not in a self catering unit you run out of choices quickly. I didn’t do too many activities but the e-bike ride and the morning bird watch were great. I did several solo hikes which were also great. The view of the stars at night was stunning.

The room was clean inside except for the ensuite which had water leaking from the toilet ,running accross the floor. The pool and balcony area were filthy. The pool was cold in spite of there being a pool heater which wasn't operational. When we complained about it to Q Stay( they mange the apartment on behalf of a private owner) they said the pool is not advertised as being heated. Q Stay said they would send house keeping to clean inside but not outside. House keeping didn't come during our stay. Soul management could help because it is a privately owned apartment. It seems the owner is probably to tight to spend on cleaning and maintenance.

Great ocean view, clean room, excellent location. Outdoor and indoor spa, steam room and sauna was good too.

The adevExtremely Disappointing Stay – Would Not Recommend Our experience with this accommodation was terrible from the beginning. Firstly, one of the front door keys kept jamming in the lock, and it took us around half an hour just to get the door open and gain access to the property. This was incredibly frustrating and completely unacceptable. The check-in and key collection process was also extremely inconvenient and, in my opinion, not properly or clearly advertised on the Expedia listing. We had to travel to a separate location just to pick up the key, then pay for an Uber back to the accommodation. At checkout, we had to do the same thing again — catch another Uber just to return the key. The whole process was an absolute mission and made what should have been a simple check-in and checkout unnecessarily stressful, time-consuming and expensive. On top of that, the hairdryer in the bathroom was practically useless because the nozzle did not even fit properly, making it difficult to use.

THE PROPERTY CATERS FOR 8 PEOPLE, IN THE LOUNGE ROOM HAS SEATING FOR 4?? NO TV IN THE MAIN BEDROOM THE LOCATION WAS GREAT THE POOL AREA VERY CLEAN TENNIS COURT GREAT

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Wonderful stay in the heart of surfers paradise

The room was clean inside except for the ensuite which had water leaking from the toilet ,running accross the floor. The pool and balcony area were filthy. The pool was cold in spite of there being a pool heater which wasn't operational. When we complained about it to Q Stay( they mange the apartment on behalf of a private owner) they said the pool is not advertised as being heated. Q Stay said they would send house keeping to clean inside but not outside. House keeping didn't come during our stay. Soul management could help because it is a privately owned apartment. It seems the owner is probably to tight to spend on cleaning and maintenance.

Really nice apartment and really good staff, we had 2 issues which when I pinged for support got fixed immediately (was a Saturday). So 5 stars ! The low on amenities was it was missing some basics eg no salt etc but the upside was when I contacted them about missing knives etc it was immediately fixed … this is rare in my experience and hence I highly recommend

Great ocean view, clean room, excellent location. Outdoor and indoor spa, steam room and sauna was good too.

Loved the location and indoor pool. Thank you.