Toronto Islands Golf Holidays

Extremely disappointing stay with terrible service and poor cleanliness I had a very frustrating experience at this property and would not recommend staying here. It functions more like an unmanaged, hands-off short-term rental than a proper hotel, despite advertising itself as one. Upon arrival, there was nobody at reception. When we called the provided phone number for assistance, no one picked up. Instead, someone began texting us. The room was noticeably neglected. We documented visible stains across multiple areas: marks on the bed sheets, stains on the window sheer curtains, discoloration on the desk, ring marks and stains across the ironing board cover, and grime/stains on the shower wall tile grout. At 8:30 AM on a Saturday morning, staff began aggressively vacuuming directly in front of our room door, repeatedly banging into the door and waking us up. When we raised this, the response was simply that it was "regular maintenance" with no regard for guests resting on a weekend. When booking via Expedia, the listing explicitly stated that housekeeping was available on request. However, when we requested room service, they flatly refused via text, stating they are "not a traditional hotel" and only clean before arrival, telling us to fetch fresh towels ourselves from a closet on the 2nd floor. On the morning of our checkout, there was no hot water in the shower. When reported at 7:00 AM, the initial response was to "let the water run for 10–15 minutes." After waiti

Overall stat was good!! I expected high end tbh and just got good!! Beds and duvets were very comfortable - rooms Dated and beat up for the price. Was supposed to have free drinks for two and never got them on check In. Valet services was 5stars- very friendly and helpful! Gym was excellent and very clean- staff friendly Best part was the coffee bar- in the morning wonderful barista!!! Overall wanted high end 5 star and got med 4/5 star