South Stradbroke Island Adults Only Holidays

Great location with parking shopping close by

The room was clean inside except for the ensuite which had water leaking from the toilet ,running accross the floor. The pool and balcony area were filthy. The pool was cold in spite of there being a pool heater which wasn't operational. When we complained about it to Q Stay( they mange the apartment on behalf of a private owner) they said the pool is not advertised as being heated. Q Stay said they would send house keeping to clean inside but not outside. House keeping didn't come during our stay. Soul management could help because it is a privately owned apartment. It seems the owner is probably to tight to spend on cleaning and maintenance.

Amazing place with great staff late check in is how all places need to be!

Without properly arranged accommodation, the arranged journey is wasted. Had to stay in a dark place and couldn't fix it. Dryer not working properly and old socks found inside

Excellent environment, facilities and services

The hotel itself is affordable, good location and good for a short stay. The staff were not transparent when it came to costs however. They stated they would ‘get us an ocean view room’ instead of a city view, implying an upgrade at their cost and kindness which we were delighted to hear. Only to be advised that we had to pay over a hundred dollars to be upgraded at our cost. They also advised the parking was $30 per night, only to be charged $35 on the second and subsequent nights. As much as it was a nice enough place to stay, we will be looking elsewhere in the future.

The room was clean inside except for the ensuite which had water leaking from the toilet ,running accross the floor. The pool and balcony area were filthy. The pool was cold in spite of there being a pool heater which wasn't operational. When we complained about it to Q Stay( they mange the apartment on behalf of a private owner) they said the pool is not advertised as being heated. Q Stay said they would send house keeping to clean inside but not outside. House keeping didn't come during our stay. Soul management could help because it is a privately owned apartment. It seems the owner is probably to tight to spend on cleaning and maintenance.

Great ocean view, clean room, excellent location. Outdoor and indoor spa, steam room and sauna was good too.

Sorry no staff directions were not clear regarding the entrance Only one set of key,which was not ready until after 3.20pm.Should have been 3pm. NO staff to communicate to regarding issues.The main door entrance was really hard to open. r