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"Gym / Spa not included. Bed was lumpy. Lounge music at dinner was too loud and had adverts. No PAT testing undertaken on any appliances in room, some emergency lights were requiring servicing. Dinner was ok - steak swimming in blood, broccoli had salt added, and skin on fries were no skin on as well as solid overly salted. "

"Was so lovely and relaxing, beautiful area, loved our stay thank you "

"Everything was wonderful Room was clean and comfortable "

"Efficient check in beautiful room and excellent toiletries and refreshments in room as well"

"Really friendly staff, sorted us Sunday dinner at last minute and served us in bar so we could watch football. Couldn’t fault it."

"No Hot water on the first evening was told by the male receptionist that they would 'do something for me' but nothing appeared and then told they will get it fixed, Rang that evening as still no hot water and was told to let it run for 5 minutes but still nothing. final morning lovely hot water, no apology until I told the receptionist how frustrating it was. Room I stayed in had multiple issues including the mess on the ceiling, a broken slat in the radiator cover and a broken cover for the plughole in the shower that is quite a trip hazard"

"Bath was damaged and tap was leaky. But comfy bed and smart room otherwise. Pool area does need updating though"

"Excellent hotel no complaints whatsoever "

"Very friendly team and good food. Room was extremely tired and shabby and although one has to understand surge pricing applied at the time of Cheltenham Races, the standard of the room could not possibly justify the price. "