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Reviews of The Woodrun by Whiski Jack

3 out of 5
The Woodrun by Whiski Jack
4910 Spearhead Dr No C, Whistler, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 32 out of 76 reviews" "
Rating 8 - Good. 29 out of 76 reviews" "
Rating 6 - Okay. 12 out of 76 reviews" "
Rating 4 - Poor. 2 out of 76 reviews" "
Rating 2 - Terrible. 1 out of 76 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a very quiet spot with a lot of space in the unit. Would come back again!
Stayed 2 nights in Aug 2023

8/10 Good

Erika, North Vancouver

Liked: Cleanliness, property conditions & facilities
Was perfect for 3 adults and 2 children!
Stayed 7 nights in Jul 2023
Response from Andrea on 27 July 2023
These spacious condos are great for families and groups. We are glad you enjoyed your stay.

10/10 Excellent

Kerry

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views
Stayed 3 nights in Jul 2023
Response from Andrea on 27 July 2023
Thanks for the great review - I'm glad to hear that you loved the views :)

10/10 Excellent

Shingo

Stayed 3 nights in Jun 2023
Response from Emily (Guest Service Agent) on 3 July 2023
Thank you so much for your review Shingo! We are so glad you enjoyed your stay!

10/10 Excellent

Lysa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Andrea on 18 June 2023
Thank you for the great review!

10/10 Excellent

Rebecca

Stayed 2 nights in May 2023
Response from Andrea on 18 June 2023
Your review means a lot to us. Thank you!

10/10 Excellent

H

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It seems newly renovated, spacious and clean.
Stayed 2 nights in May 2023
Response from Andrea on 18 June 2023
Indeed! We are working on finishing some long awaited renovations, followed by new images. Thanks for noticing and sharing.

8/10 Good

Melissia

Travelled with family
Liked: Room comfort
Family weekend
Me, my sons and grandson went up to stay for the weekend of my older son bday. We were hoping to go tubing, but it wasn't open yet!! The rental was extremely spacious for my family, although there were a few things that could be addressed.. Overall my stay was enjoyable get away with my family and was beautiful!! I would stay again...
Stayed 2 nights in Dec 2022
Response from Andrea on 8 Dec 2022
I'm so sorry that the Tube Park wasn't quite open for your stay. Looks like it should be open soon, but always based on conditions. I'm happy to hear that your stay was enjoyable and that you enjoyed the spacious accommodation. We look forward to hosting you again!

8/10 Good

Charis

Response from Andrea on 27 July 2023
Thank you for the great review!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The place has good amenities but no air conditioning and during hot days makes it uncomfortable. They also have an earlier check out and ask guest to take out garbage and recycling as well as start the dishwasher. Our door in the second bedroom wouldn’t close and although we submitted the info, it was never addressed. Overall for the cost, I would book somewhere else next time.
Stayed 2 nights in Aug 2022

8/10 Good

Gabi

Stayed 2 nights in Aug 2022
Response from Rebecca at Whiski Jack Resorts on 22 Aug 2022
Thank you for the great review, Gabi!

6/10 Okay

Verified traveller

Travelled with group
Was not very clean. No AC, had to keep the windows opened which caused both nights we were there lots of noise from people who did not care about others at the main entrance. Not the quality we expected for the price we paid.
Stayed 2 nights in Aug 2022

8/10 Good

Caroline

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Woodrun is an easy walk down to the upper village. The unit was large enough for 2 families and kitchen was spacious enough for us to use. The bike storage was good but full. They did put out an extra bike rack in the parkade next to the bike storage room for the overflow.
Stayed 4 nights in Jun 2022
Response from Andrea on 7 July 2022
We are so glad you enjoyed our spacious units for your family holiday. We are grateful to the Woodrun property for upgrading the bike parking for our guests.

8/10 Good

Solmaz

Liked: Cleanliness
This is a nice spacious cottage , it was clean and
Stayed 2 nights in Jun 2022
Response from Andrea on 7 July 2022
Thanks for sharing your experience. We are so glad you enjoyed your stay.

4/10 Poor

Kathleen

Travelled with family
Disappointing.
Very disappointing. Construction going on in hotel so constant noises throughout the day starting at 8 in the morning. Tough when you have napping toddlers. Unit is tired and dated. Pool was closed for maintenance one day which was disappointing as it was nicest day we were there. Front door staff was excellent.
Stayed 5 nights in Jun 2022
Response from Rebecca at Whiski Jack Resorts on 21 June 2022
Thank you for taking your time to leave us a review on your recent stay, Kathleen. Unfortunately, under the Strata Bylaws, they are permitted to undergo renovations from 9am-5pm during weekdays. I can see how this would impact your stay, please contact us directly to discuss further.

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness
Love this hotel
Rooms and location were amazing. A bit of a smell to sofa furniture. Worst part about the stay was the two twin beds in the one room were very uncomfortable and noisy. Both people had a terrible sleep on this bed. The kind bedroom was awesome. Bathrooms are old fashioned and need a bit of updating.
Stayed 2 nights in Jun 2022
Response from Rebecca at Whiski Jack Resorts on 12 June 2022
Thank you for the great feedback, Nadia! We are glad to hear that you enjoyed your stay at the Woodrun Lodge. While inhouse if there is anything we can do to make your stay more comfortable please reach out to us, our dedicated team are happy to help.

6/10 Okay

Omid

Stayed 3 nights in May 2022
Response from Rebecca at Whiski Jack Resorts on 3 June 2022
Thank you, Omid!

8/10 Good

Joe

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from Andrea on 22 Aug 2022
Thank you for your great review.

10/10 Excellent

Marie-Helene

Travelled with family and small children
Liked: Cleanliness, amenities
Great place, very clean, very comfortable. Great value for the price.
Stayed 6 nights in Mar 2022
Response from Andrea on 22 Aug 2022
Thank you for the kind review.

10/10 Excellent

Chantal, Ottawa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The condo was very spacious, the kitchen well equipped and the hot tub and outdoor pool were great to take advantage of after a long day of skiing. There is an exit out the back of the condo in the ski lockers that give you direct access to the hill. It was a short walk to the village after skiing to take advantage of the amenities. Blackcomb gondola is much less busy than the Whistler gondola so that was a plus in the morning to get up the mountain.
Stayed 6 nights in Feb 2022
Response from Rebecca at Whiski Jack Resorts on 28 Feb 2022
Thank you for the wonderful review, Chantal! We hope to welcome you back again in the future!

6/10 Okay

Jurgi

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Cant beat the ski in ski out location for Blackcomb. The building is in bad shape and needs , in my opinion good renovation. The room was ok but do not expect luxury, You will enter into a unit which is 30 years old. analogue beige thermostat, very old shower and green carpet. however the room was clean. Would i stay there again ???? dont think so, not for the price i paid. I could have stayed at the hilton (2 rooms with full Kitchen) for the same price
Stayed 5 nights in Feb 2022
Response from Rebecca at Whiski Jack Resorts on 16 Feb 2022
Hello Jurgi, Thank you for choosing to stay at The Woodrun Lodge by Whiski Jack Resorts and for taking the time to share your experience regarding your recent stay with us. Your feedback is invaluable to us in order to achieve the highest standard of service and excellence and we're very sorry you were unhappy with several aspects of your stay with us. . As a management team, we take all comments seriously and share them with our team so that we may resolve any and all issues. Again, we appreciate your feedback and we hope you will consider staying with us in the future.

8/10 Good

R

Travelled with group
Liked: Cleanliness, room comfort
Great location, value for money, very clean and excellent communication. Would stay here again.
Stayed 2 nights in Jan 2022
Response from Rebecca at Whiski Jack Resorts on 9 Jan 2022
Thank you for the wonderful review!

10/10 Excellent

Katherine, Philadelphia

Stayed 6 nights in Dec 2021

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, room comfort
Great!
Great location for ski-in/out. Easy check-in. Lots of amenities in the property. The unit was large and great for a group.
Stayed 3 nights in Nov 2021
Response from Rebecca at Whiski Jack Resorts on 1 Dec 2021
Thank you for the wonderful review, Laura! We hope to welcome you back in the future!

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The customer service impeccable and the rooms are huge and bedt of all, clean. Would stay here again and would definitely recommend.
Stayed 3 nights in Nov 2021
Response from Rebecca at Whiski Jack Resorts on 15 Nov 2021
Thank you for the wonderful review, Tammy! We look forward to welcoming you back in the future!

8/10 Good

sukhjit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything needed
Stayed 2 nights in Oct 2021
Response from Rebecca at Whiski Jack Resorts on 16 Oct 2021
Thank you for the wonderful review, Sukhjit!

8/10 Good

Rosemary, Port Coquitlam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our second stay at Woodrun. It is well kept and we enjoyed the pool and hot tub. It is starting to so some wear and maybe upgrades on the carpeting, furniture and beds will be needed soon. We enjoyed our stay and would gladly visit again.
Stayed 5 nights in Sep 2021
Response from Chanel at Whiski Jack Resorts on 15 Sept 2021
Thank you for taking the time to leave us a great review of your recent stay, Rosemary! We look forward to welcoming you back for future stays!

8/10 Good

Radoslav

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large unit, clean, nice amenities.
Stayed 2 nights in Sep 2021
Response from Chanel at Whiski Jack Resorts on 9 Sept 2021
Thanks for leaving us a great review, Radoslav! We hope to welcome you back for another stay in the future.

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Amrit

Stayed 2 nights in Sep 2021
Response from Rebecca at Whiski Jack Resorts on 16 Oct 2021
Thank you for the great review, Amrit!

8/10 Good

Sheila

Stayed 3 nights in Aug 2021

10/10 Excellent

Matthew

Stayed 6 nights in Jul 2021

8/10 Good

Leslie

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021
Response from Chanel at Whiski Jack Resorts on 24 July 2021
Thanks for the great review, Leslie!

10/10 Excellent

Christy

Stayed 2 nights in Mar 2021
Response from Chanel at Whiski Jack Resorts on 2 Apr 2021
Thanks for the great review, Christy!

6/10 Okay

Verified traveller

Travelled with family
The condo is large but very dated. It has most things needed in the kitchen but some of the equipment is chipped or worn. The Pool is small and warm. Hot tub was not working for our week. Location is okay. 25 min or so to walk to the village.
Stayed 4 nights in Dec 2020
Response from Chanel at Whiski Jack Resorts on 5 Jan 2021
Thank you for taking the time to leave us a review of your recent stay. The photos listed reflect the unit as it currently is, so you know what to expect prior to arrival. For future stays, there is a free shuttle bus that stops directly in front of the Woodrun Lodge that will take you to the Village in 5 minutes. It passes every 15 minutes.

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2020
Response from Chanel at Whiski Jack Resorts on 20 Oct 2020
Thanks for the great review!

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, room comfort
A wonderfully large space! Great location!
Stayed 3 nights in Sep 2020
Response from Chanel at Whiski Jack Resorts on 29 Sept 2020
Thank you for the great review, Maria!

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, room comfort
Family Getaway
The units we stayed in were clean and comfortable. There was an unexpected mechanical maintenance issue that required the pool to be closed for the duration of our stay. I spoke to an agent who gave us another upgraded unit on our last day, as they were unaware of the pool being closed for an extra two days. We were told we could move over to the unit at our leisure that day, but when we got there I ran into trouble as the next agent was reluctant to give me necessary access codes to the unit, beyond the first one time access code. The first agent had told me there would be no problem getting another code if needed, as the assigned access codes for the unit would come into affect at 4:00 p.m. Had to do some strong negotiating with this agent. The first agent was now on lunch. Agent number 2 did come back to me giving me another code and changing my access code assigned to the unit to start at 2:00 p.m. after speaking with management. I had to call in again as the access code I got only worked for the parking garage. Agent 3 “Ray” was very kind to help us out and also arranged to have a resort employee retrieve our pizza from the previous unit that we forgot. We enjoyed our stay at the Woodrun, the deck was nice overlooking tree tops. Our stay at the Ironwood was very nice too, we enjoyed a nice swim in the pool. Communication was a bit of a problem though, stressed me out a little on our last day there, as I was wanting to just unpack into the replacement unit.
Stayed 3 nights in Sep 2020
Response from Chanel at Whiski Jack Resorts on 21 Sept 2020
Thank you for taking the time to leave us a review of your stay, Heather!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Chanel at Whiski Jack Resorts on 17 Sept 2020
Thank you for the great review!

6/10 Okay

Rose, Vancouver

Travelled with family
The condo was spacious and in a good location. During COVID 19 we were concerned about the cleanliness however the condo was clean but there was only one sign to say one person per elevator. During our time there we never saw anyone cleaning door handles although this might be getting done. This is our second time in this building and we will go again.
Stayed 3 nights in Jun 2020
Response from Whiski Jack Resorts on 29 July 2020
Thank you for taking the time to leave us a review of your recent stay at The Woodrun Lodge by Whiski Jack. We will ensure to bring your comments to the building manager responsible for cleaning the public areas.

10/10 Excellent

Larry, Boise, ID

Travelled with partner
Liked: Cleanliness, amenities
Two bedroom condo was spacious and had everything needed for a great vacation. Kitchen was fully equipped. Ski lockers were spacious although the combination locks were a bit finicky. Hot tub was huge and not crowded when we were there. Staff was friendly. Covered underground parking a real plus in the winter.
Stayed 4 nights in Mar 2020
Response from Whiski Jack Resorts on 15 Mar 2020
Thank you so much for taking the time to leave us a great review, Larry! We hope to welcome you back for future trips to Whistler.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious ski in/out unit
The unit 319 is very spacious with 2 x pull-out sofas actually, a good sized room w bench, shelf and hanging space for all skiwear plus closet good for suitcases and big things. There are free ski lockers on ground floor to store skis as you come in/out from slopes. It is only a few meters walk to get to the ski run. Pools are only outside but nice and heated/hot. Parking is free and in undercover garage. We booked well in advance (and thus a discount even) which made this a very good value, esp for a ski in/out place. NB: I would not say it is easily walkable to the main village from here (looks that way on maps) but the shuttle stop is near and convenient enough. We had a car all week and with the easy in/out parking we mostly used that. Parking near village is about $5 for the day and free after hours.
Stayed 7 nights in Jan 2020
Response from Whiski Jack Resorts on 22 Jan 2020
Thank you so much for taking the time to write us a great review, Michelle! We are so happy to hear you enjoyed your time at the Woodrun Lodge. While during the wintertime it is certainly not as easy to walk into Whistler Village, during the summer you would just walk down the ski-hill. We hope to welcome you back for future stays!

6/10 Okay

Aaron

Travelled with group
Liked: Property conditions & facilities, room comfort
So so. Prior to booking I phoned to inquire about the hot tub and was failed to be told it was empty. I also asked about a bbq and was told there should be - there wasn’t and had pre purchased steaks. I asked about additional parking passes at check in and whiski jack didn’t have them, it was too late to get them from woodruff. The dishes were 50% caked with food and greasy and not cleaned. Luckily it was a group of guys spending little time in the condo, it was disappointing to be mislead. It was nice to have a clean bed at the end of the long days.
Stayed 2 nights in Sep 2019
Response from Chanel at Whiski Jack Resorts on 16 Sept 2019
Hi Aaron, Thank you for taking the time to review your stay at the Woodrun Lodge with Whiski Jack Resorts. I am sorry to hear you feel as you were misled for your stay and were provided incorrect information regarding BBQ’s prior to arrival. We are in the process of fully training our new staff and sincerely apologize for the miscommunication. The Woodrun Lodge Strata rules currently do not allow for any BBQ’s on the property. I am afraid because Whiski Jack Resorts was not informed regarding the hot tub closure, we were unable to provide you with this information until it had been brought to our attention by yourself. Whiski Jack Resorts guarantees one parking pass per booking. I am sorry to hear the Woodrun Lodge front desk was unable to assist after they had closed, although I hope they were able to assist you the next morning. As for dishes, we are just a phone call away at any time during your stay if you are having any issues including levels of cleanliness. We strive to provide a welcoming fresh arrival to all our units, but clearly failed on this occasion. I can assure you that this is not a standard of Whiski Jack Resorts. We appreciate your feedback and comments as they are used to improve our guest's experience. We hope you will consider staying with us in the future.

10/10 Excellent

Arewethereyet?, Regina, SK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first stay in Whistler was made extra special by this spacious, comfortable condo. Check in is unique and offsite which several minutes away. The process was fast and pleasant however. Checkout was easier, simply dropping the keys off at the concierge onsite. Underground secured parking was appreciated. Ice machine ground floor, always full. Outdoor pool and hot tub were enjoyed after long days exploring. Traffic is always heavy and parking is terrible in this resort town but we found nearby restaurants and a grocery store with everything we needed. The kitchen is large and spacious. Furniture and appliances are all new or in very good condition. Wifi, check. TV & BluRay, check. Bedrooms were great and there was lots of room for our family. This was one of our accommodation highlights in a multi-destination family holiday and made our time in the Whistler-Pemberton area even more enjoyable. Would definitely recommend to others.
Stayed 2 nights in Jun 2019
Response from Whiski Jack on 8 July 2019
Thank you so much for your review, happy you enjoyed your stay!

8/10 Good

Kevin

Liked: Cleanliness
Good access to run.
Good condo on run. Need to check in at creekside when condo is on Blackcomb. Night tables need refinishing and one chair had a torn seat. Needs some tic.
Stayed 3 nights in Jun 2019
Response from Whiski Jack Resorts on 11 June 2019
Hi Kevin, Thank you for your review. We are a property management company and manage units within 10 different properties across Whistler so we need to have a unified check in location for all which is why we are located in Creekside. We work with our maintenance team to update our units so thank you for bringing this up. Cheers!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Well prepared with cleanness. Quiet area. Hope to visit again later.
Stayed 6 nights in May 2019
Response from Andrea on 5 June 2019
Your review is very much appreciated!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Andrea on 8 Sept 2018
Thanks Kris!

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Great experience. The property was a bit dated but well maintained, spacious, clean and convenient. Perfect for a family.
Stayed 2 nights in Jul 2018
Response from Andrea on 24 July 2018
Thanks for the review, Estaban. We have done some upgrades to the rooms recently with new counters and flooring.

8/10 Good

Mike W.

A lot bigger than it looks in the listing. Great location
Even though this is in the upper village it's still a very easy walk down to the main village and there is a lot of stuff to do in the upper village. Nice deck to enjoy the quiet overlooking the pool and view of the ski run.
Stayed 2 nights in May 2018

6/10 Okay

Klorida M.

Ski in/out is great but property is old and everything makes noise from heater, dishwasher, etc.
Check in is in a different location — creekside. Check out time super stringent at 10am and no way to leave the car in the lot longer either.
Stayed 2 nights in Mar 2018