Family Kitchenette Chalet | Terrace/patio

Reviews of Waitomo Village Chalets Home of Kiwipaka

3 out of 5
Waitomo Village Chalets Home of Kiwipaka
Hotel Access Rd., Waitomo Caves

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 94 reviews" "
Rating 8 - Good. 27 out of 94 reviews" "
Rating 6 - Okay. 9 out of 94 reviews" "
Rating 4 - Poor. 3 out of 94 reviews" "
Rating 2 - Terrible. 1 out of 94 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint little facility.
Stayed 1 night in Mar 2024
Response from Lyn & Glenn on 28 Mar 2024
Thank you for staying and for your review.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picturesque property in a peaceful village. Staff were great, warm and welcoming. The room was large and well equipped. Simple but very clean. Very convenient location to a pub and general store both steps away. Would definitely recommend!
Stayed 1 night in Mar 2024
Response from Lyn & Glenn on 25 Mar 2024
Hi Sarah,Thank you for staying and for your lovely review.

8/10 Good

Cynthia

Stayed 1 night in Mar 2024
Response from Lyn & Glenn on 26 Apr 2024
Thank you for staying, and you review

10/10 Excellent

Jackson

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay if you want to get away!
Stayed 1 night in Mar 2024
Response from Lyn & Glenn on 13 Mar 2024
Thank you for staying.

10/10 Excellent

Carl

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Liked the proximity to the caves and restaurants
Stayed 1 night in Mar 2024
Response from Lyn & Glenn on 3 Mar 2024
Thank you for staying with us.Lyn and Glenn

10/10 Excellent

Andrew Philip

Liked: Cleanliness, amenities, property conditions & facilities
Nice place, friendly staff, convenient location.
Stayed 2 nights in Feb 2024
Response from Lyn & Glenn on 3 Mar 2024
Thank you for staying and for reviewing.We hope you enjoyed your stay.

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lyn & Glenn on 3 Mar 2024
Thank you for taking the time to review your stay.

10/10 Excellent

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a great location, can walk to 2 restaurants, and store. Our room was lovely with a balcony to sit out on. The hosts Lynn and Glen were the best!
Stayed 1 night in Feb 2024
Response from Lyn & Glenn on 2 Mar 2024
Hi Jasmin,Thank you for staying with us and for your awesome review.Lyn and Glenn :)

2/10 Terrible

Laurence

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was very small and the carpet was threadbare. There was one towel each to shower with, but only one hand towel for both of us. There was no luggage rack, so had to put luggage on the floor. The room is showed it with a kitchenette when I booked it, but there was nothing but a small refrigerator and a hot pot. Because there was no air conditioning we had to leave the windows open, which allowed the bugs to come in. For those traveling to see the glowworms stay in Hamilton. It’s only an hour away.
Stayed 1 night in Feb 2024
Response from Lyn & Glenn on 24 Feb 2024
Thank you for your feedback, our chalet rooms do not have kitchen's and our website does not state that they do, only our family room has a kitchenette. We do have fans available, sorry that you didn't come and see us. Safe travels.

10/10 Excellent

Harvey

Stayed 1 night in Feb 2024
Response from Lyn & Glenn on 24 Mar 2024
Thank you for your review.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. Brilliant location. Happy relaxed vibe. Geat hosts who cant do enough for you. They have recently taken over so have lots of plans for the site. Would love to have stayed longer. Loved the bar just down the hill too. Everything within walking distance.
Stayed 2 nights in Feb 2024
Response from Lyn & Glenn on 15 Feb 2024
Thank you for your review, we are really pleased you enjoyed your stay.Lyn and Glenn

10/10 Excellent

William

Travelled with partner
Very close to the Waitomo caves. The room had everything needed for a short stay. The restaurant below the property was a great relief after a long day. The owner/ managers were extremely pleasant.
Stayed 1 night in Jan 2024
Response from Lyn & Glenn on 15 Feb 2024
Thank you for your review.

8/10 Good

Carmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic chalet-style accommodation located perfectly in Waitomo Village. A stones throw to the pub for dinner and a stroll to lovely walks and the visitor centre. Lovely staff and clean, functional rooms. One of the most comfortable beds we’ve slept on!
Stayed 1 night in Jan 2024
Response from Lyn & Glenn on 28 Jan 2024
Thank you for staying and we are so pleased you had a great time.Lyn and Glenn

10/10 Excellent

hone

Stayed 1 night in Jan 2024
Response from Lyn & Glenn on 15 Feb 2024
Thank you for taking the time to give us your review.

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Lyn & Glenn on 15 Feb 2024
Thank you for taking the time to give us your review.

10/10 Excellent

Boris

Stayed 1 night in Jan 2024
Response from Lyn & Glenn on 15 Feb 2024
Thank you for taking the time to give us your review.

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our two night at the chalets were perfect. The room had everything we needed and the hosts were a delight. We would definitely stay again.
Stayed 2 nights in Jan 2024
Response from Lyn & Glenn on 15 Feb 2024
Thank you for taking the time to give us your review.We are pleased you enjoyed your stay.

10/10 Excellent

cosmos

Stayed 1 night in Jan 2024
Response from Lyn & Glenn on 15 Feb 2024
Thank you for taking the time to give us your review.

10/10 Excellent

MATTHEW

Stayed 1 night in Dec 2023
Response from Lyn & Glenn on 15 Feb 2024
Thank you for taking the time to give us your review.

8/10 Good

Daiana

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Lyn & Glenn on 15 Feb 2024
Thank you for taking the time to give us your review.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Dec 2023
Response from Lyn & Glenn on 15 Feb 2024
Thank you for taking the time to give us your review.

10/10 Excellent

Kimberly, Arvada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little spot for our family of four! Space for the teenagers. Loved being able to walk right down the hill to the pub for dinner and a drink. Clean
Stayed 1 night in Dec 2023
Response from Lyn & Glenn on 27 Dec 2023
Hi Kimberly,We are so please you enjoyed your stay in Waitomo. Thank you for visiting.Lyn and Glenn

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints about anything.
Stayed 1 night in Dec 2023
Response from Lyn & Glenn on 30 Dec 2023
Thank you for staying with us, Happy New Year.Lyn and Glenn

10/10 Excellent

YOONJI

Stayed 1 night in Dec 2023

10/10 Excellent

Ricardo

Response from Lyn & Glenn on 15 Feb 2024
Thank you for staying

8/10 Good

Gabriele

Stayed 1 night in Nov 2023
Response from Pjl on 7 Nov 2023
Thank you Gabriele for sharing your positive feedback and for staying with us at the Waitomo Village Chalets Best Regards Peter, Damian co and the team

8/10 Good

Martha

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from pjl on 28 Oct 2023
hi Martha thank you for staying with us at the Waitomo Village Chalets and for sharing your positive review Kind Regards Peter and the Team

10/10 Excellent

Gitin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spacious chalet for 2 people.
Stayed 1 night in Oct 2023
Response from pjl on 8 Oct 2023
Thank you Gitin for taking time to share your positive feed back for your stay at the Waitomo Village Chalets. We greatly appreciate this and hope the rest of your travels are enjoyable. Kind Regards David and Pamela

10/10 Excellent

caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place to stay with beautiful surroundings. Nice to have communal kitchen as well.
Stayed 1 night in Oct 2023
Response from pjl on 7 Oct 2023
Hi Caroline, thank you so much for sharing your positive feed back on your stay with us at the Waitomo Village Chalets and for making mention of our complimentary conference room. We are working to improve customer experiences and this complimentary facility helps. Kind Regards David and Pamela

6/10 Okay

Babak

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap very basic looking interiors. More like cabins. Cold in winter. No shampoo or body wash in shower. Overpriced for what you get.
Stayed 1 night in Aug 2023
Response from pjl on 17 Aug 2023
Hi Babak thanks for your feedback. Your accommodation cost you 65.00 pp and you had a two level loft with own ensuite, bar fridge, tea coffee facilities, access to other facilities, smart TV, toasters, microwave etc. . Not sure where you have travelled lately in NZ but this price is considered very reasonable and our rooms are priced as per the facilities and furnishings in them and are very clean. If you wanted more luxury in the rooms, you could have booked our other chalet types but would have paid more. We have checked your room and it has and did have body wash in the dispenser. We do not have disposable plastic bottles of shampoo because as a tourism operator we work to minimise our carbon foot print and have removed as much plastic as possible. Waitomo is cold in the winter and we provide extra duvets and heating to minimise the cold as we do care about guest comfort. Please before booking a property make sure you have realistic expectations and consider paying more for a room type which may be more your style of accommodation. Kind Regards David and Pamela

10/10 Excellent

lauren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Its definitely worth the stay here in beautiful waitomo
Stayed 1 night in Jul 2023
Response from Pjl on 16 July 2023
Hi Lauren . Thank you for staying with us. It was great to meet you and be your host. Thank you for your very kind positive feed back. We look forward to hosting you in the future kind regards David and Pamela

4/10 Poor

Rachel

Stayed 1 night in Jun 2023
Response from pjl on 2 July 2023
Hi Rachael .Thank you for staying with us and apology again for the issue with our gas hot water, which was repaired the next day and meant we had to provide you another room. This was just very unfortunate and a huge challenge for a business like ours when on a rare occasion there is an issue beyond our immediate control. We trust the rest of your stay in NZ is successful. Kind Regards David and Pamela

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great 3 night stay, the owners David and Pamela plus their staff are really friendly and info on the surroundings. Close to eaterys and where the Intercity bus stops. My room was lovely even if it did have a creaking area so sorry for the people downstairs. The shower leaked at little on one corner but that was what a bath mat was for. Plus I loved the use for the kitchen even if I could stay that after checkout waiting for the bus.
Stayed 3 nights in May 2023
Response from pjl on 16 May 2023
Hi Zoe it was a great pleasure to meet and host you. Thank you for staying with us for the three nights while you explored Waitomo. All the best and we hope to see you in the future should you come back our way. Thank you very much for your kind review. Kind Regards David and Pamela

10/10 Excellent

Jessica

Stayed 1 night in Apr 2023
Response from pjl on 27 Apr 2023
Hi Jessica, thank you for staying with us and for your kind positive review. it was a great pleasure to host you. Kind Regards David and Pamela

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from pjl on 26 Apr 2023
Hi David and thank you for staying with us at the Waitomo Village Chalets and for your positive review.We greatly appreciate this and it was pleasure to host you. Kind Regards David and Pamela

10/10 Excellent

Wharehoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Apr 2023
Response from pjl on 10 Apr 2023
Thank you Wharehoe for staying with us at The Waitomo Village Chalets and for sharing your positive guest experience. It was a pleasure to host you. Kind Regards David and Pamela

8/10 Good

Inna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice spot- clean and quiet. Would stay there again.
Stayed 1 night in Apr 2023
Response from pjl on 10 Apr 2023
Thank you Inna for staying with us and for kind comments and feed back. We would love to see you in the future. Kind Regards David and Pamela

4/10 Poor

Willie

Stayed 1 night in Apr 2023

10/10 Excellent

Surasa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from pjl on 4 Apr 2023
Thank you Surusa for staying with us and for your kind positive review. We enjoyed hosting you and all the best for the rest of your holiday. Kind Regards David and Pamela

10/10 Excellent

hone

Stayed 1 night in Mar 2023
Response from pjl on 2 Apr 2023
Thank you for staying again with us, and for sharing your positive feed back. We greatly appreciate that you have taken the time to do this. Kind Regards David and Pamela

10/10 Excellent

Eugene

Stayed 1 night in Mar 2023
Response from pjl on 26 Apr 2023
Hi Eugene. Many thanks for staying with us and for your positive review on our property and for taking the time to share this.We greatly appreciate your review . Kind Regards David and Pamela

10/10 Excellent

Adam

Stayed 1 night in Mar 2023
Response from pjl on 22 Mar 2023
Hi Adam thank you very much for staying with us and for sharing your positive feed back kind regards David and Pamela

10/10 Excellent

Jessica

Stayed 1 night in Mar 2023
Response from pjl on 10 Apr 2023
Thank you Jessica for staying with us and for your positive review which is greatly appreciated. It was a pleasure to host you . Kind Regards David and Pamela

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the deck was nice
Stayed 1 night in Mar 2023
Response from Pjl on 12 Mar 2023
Thank you Margret for staying with us and for your positive review . A pleasure to host you. Kind regards David and Pamela

6/10 Okay

Wiltrud

Stayed 1 night in Mar 2023
Response from pjl on 11 Mar 2023
Thanks for staying with us and for your feedback. Kind Regards David and Pamela

8/10 Good

Yanita

Stayed 1 night in Mar 2023
Response from pjl on 9 Mar 2023
Hi Yanita thank you for staying with us and for your positive review kind Regards David and Pamela

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2023
Response from pjl on 27 Feb 2023
Thank you Stephanie for staying with us and for your very positive review. It was a pleasure to host you. Kind Regards David and Pamela

8/10 Good

Monika

Stayed 7 nights in Feb 2023
Response from pjl on 27 Feb 2023
Thank you Monika for staying with us and for your positive review. Kind Regards David and Pam

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from pjl on 17 Mar 2023
Thank you for your positive review greatly appreciated and thank you for staying with us Kind regards David and Pamela

10/10 Excellent

SEO

Stayed 1 night in Feb 2023
Response from pjl on 23 Feb 2023
Thank you for staying with us and for your positive review which is greatly appreciated kind regards David and Pamela