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Overview of Heritage Queenstown

Photo gallery

Featured image
Indoor pool, seasonal outdoor pool, pool umbrellas
Indoor pool, seasonal outdoor pool, pool umbrellas
Indoor pool, seasonal outdoor pool, pool umbrellas
View from Room
VIP Access

Heritage Queenstown

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationSteamer Wharf17 min walk
    Popular LocationCreative Queenstown Arts & Crafts Market19 min walk
    Popular LocationTSS Earnslaw Steamship19 min walk
    AirportQueenstown (ZQN-Queenstown Intl.)15 min drive

Choose dates to view prices

  • Deluxe Room, Lake View

    4.6/5 guest room rating

    Room amenities

    • 26 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More details
  • Family Deluxe Room Non-Lakeview

    4.4/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 3
    • 1 King Bed and 2 Single Beds OR 2 King Beds
    More details
  • 2 Bedroom Studio Suite Non-Lakeview

    5/5 guest room rating

    Room amenities

    • 88 sq m
    • Sleeps 8
    • 2 King Beds and 1 Double Sofa Bed OR 4 Single Beds and 1 Double Sofa Bed
    More details
  • 2 Bedroom Studio Suite Lakeview

    4.5/5 guest room rating

    Room amenities

    • 88 sq m
    • Lake view
    • Sleeps 8
    • 2 King Beds and 1 Double Sofa Bed OR 4 Single Beds and 1 Double Sofa Bed
    More details
  • Executive Room Non-Lakeview

    4.8/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More details
  • Studio Suite Non-Lakeview

    4.7/5 guest room rating

    Room amenities

    • 44 sq m
    • Sleeps 4
    • 1 King Bed OR 2 Single Beds
    More details
  • Studio Suite, Lake View

    4.6/5 guest room rating

    Room amenities

    • 44 sq m
    • Lake view
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More details
  • Deluxe Room Non-Lakeview

    4.7/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More details

About this area

Queenstown

Located in Queenstown, Heritage Queenstown is in the city centre and near the beach. Lake Wakatipu and Queenstown Gardens reflect the area's natural beauty and area attractions include Skyline Gondola and CaddyShack City Mini Golf. Travelling with kids? Consider Kiwi and Birdlife Park and Queenstown Ice Arena. Discover the area's water adventures with kayaking and parasailing nearby, or enjoy the great outdoors with hiking/biking trails and ziplining.
Popular Location

What's nearby

  • Steamer Wharf - 17 min walk
  • Creative Queenstown Arts & Crafts Market - 19 min walk
  • TSS Earnslaw Steamship - 19 min walk
  • Skyline Queenstown - 13 min drive
  • Bob's Peak - 13 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 15 min drive

Restaurants

  • Mackenzies Restaurant — 1 min walk
  • Vknow - 11 min walk
  • Farelli's Trattoria - 18 min walk
  • Lombardi - 18 min walk
  • Public Kitchen & Bar - 18 min walk

About this property

Heritage Queenstown

4.5-star, family-friendly hotel near Lake Wakatipu
Along with a restaurant, this hotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a spa tub are on-site. All 175 rooms offer free WiFi, fridges and LCD TVs with satellite channels. Free newspapers, free local calls and in-room massages are among the other amenities that guests will find.
Heritage Queenstown offers 175 forms of air-conditioned accommodation with a safe and free newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Social distancing

Contactless check-in and check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • On-site parking is wheelchair accessible
  • On-site parking includes off-street options
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee weekends 6:30 AM–10:00 AM: NZD 25 for adults and NZD 12.50 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Bike rentals
  • Fitness centre
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre (3079 square feet of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 49-inch LCD TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Fridge

More

  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for NZD 50.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Pool access available from 6:00 AM to 11:00 PM

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown

Frequently asked questions

Can I cancel my reservation for free at Heritage Queenstown and receive a full refund?
Yes, Heritage Queenstown offers free cancellation on select room rates, because flexibility matters! Please refer to Heritage Queenstown cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Heritage Queenstown?
As of 5 Mar. 2021, prices found for a 1-night stay for 2 adults at Heritage Queenstown on 24 Mar. 2021 start from AU$171, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Heritage Queenstown have a pool?
Yes, this property has an indoor pool and an outdoor pool. Pool access is from 6:00 AM to 11:00 PM.
Is Heritage Queenstown pet-friendly?
No, pets are not allowed at this property.
How much is parking at Heritage Queenstown?
Self-parking is free at this property.
What time is check-in at Heritage Queenstown?
Check-in begins at 3:00 PM. Late check-in is available during limited hours.
What time is check-out at Heritage Queenstown?
Checkout is at 10 AM.
Where is Heritage Queenstown located?
This family-friendly Queenstown hotel is located near the airport, within 1 mi (2 km) of Steamer Wharf and Lake Wakatipu. Skyline Gondola is 1.3 mi (2.2 km) away.
4.4
Excellent
Rating 5 - Excellent. 519 out of 978 reviews
5 - Excellent 53%
Rating 4 - Good. 344 out of 978 reviews
4 - Good 35%
Rating 3 - Okay. 78 out of 978 reviews
3 - Okay 8%
Rating 2 - Poor. 27 out of 978 reviews
2 - Poor 3%
Rating 1 - Terrible. 10 out of 978 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities
Nice location, great views and close enough to town with free parking. But the hotel was old and tired - very dated bathroom, scratchy and thin off-white towels, curtains broken off track ends, thin walls. Two single beds pushed together. It was not luxurious at all, and wasn't what I expected when I booked the Heritage brand.
Stayed 2 nights in Feb 2021

3/5 Okay

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Amenities
Stayed 2 nights in Feb 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean , friendly helpful staff , would stay thea again
Stayed 3 nights in Feb 2021

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. It would be nice if we can get some free bottles of water in the room.
Stayed 3 nights in Feb 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The most thing i liked are the hotel staff especially the front office. Rest were all good as well.
Stayed 3 nights in Jan 2021

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