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Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
View from Room

Guest reviews

4.3 out of 5 Excellent
991 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationSteamer Wharf17 min walk
Popular LocationTSS Earnslaw Steamship19 min walk
Popular LocationSkyline Queenstown13 min drive
AirportQueenstown (ZQN-Queenstown Intl.)15 min drive

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  • Deluxe Room Non-Lakeview

    4.6/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 2
    More detailsDeluxe Room Non-Lakeview
  • Studio Suite Non-Lakeview

    4.7/5 guest room rating

    Room amenities

    • 44 sq m
    • Sleeps 4
    More detailsStudio Suite Non-Lakeview
  • Deluxe Room, Lake View

    4.6/5 guest room rating

    Room amenities

    • 26 sq m
    • Lake view
    • Sleeps 2
    More detailsDeluxe Room, Lake View
  • 2 Bedroom Studio Suite Non-Lakeview

    5/5 guest room rating

    Room amenities

    • 88 sq m
    • Sleeps 8
    More details2 Bedroom Studio Suite Non-Lakeview
  • 2 Bedroom Studio Suite Lakeview

    5/5 guest room rating

    Room amenities

    • 88 sq m
    • Lake view
    • Sleeps 8
    More details2 Bedroom Studio Suite Lakeview
  • Studio Suite, Lake View

    4.6/5 guest room rating

    Room amenities

    • 44 sq m
    • Lake view
    • Sleeps 3
    More detailsStudio Suite, Lake View
  • Family Deluxe Room Non-Lakeview

    4.4/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 3
    More detailsFamily Deluxe Room Non-Lakeview
  • Executive Room Non-Lakeview

    4.8/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 3
    More detailsExecutive Room Non-Lakeview

About this area

Queenstown

Located in Queenstown, Heritage Queenstown is in the city centre and near the beach. Lake Wakatipu and Queenstown Gardens reflect the area's natural beauty and area attractions include Skyline Gondola and CaddyShack City Mini Golf. Travelling with kids? Consider Kiwi and Birdlife Park and Queenstown Ice Arena. Discover the area's water adventures with kayaking and parasailing nearby, or enjoy the great outdoors with mountain biking and ziplining.
View map
Popular Location

What's nearby

  • Steamer Wharf - 17 min walk
  • TSS Earnslaw Steamship - 19 min walk
  • Fear Factory Queenstown - 19 min walk
  • Skyline Queenstown - 13 min drive
  • Bob's Peak - 13 min drive

Getting around

  • AirportQueenstown (ZQN-Queenstown Intl.) - 15 min drive

Restaurants

  • Mackenzies Restaurant — 1 min walk

About this property

Heritage Queenstown

4.5-star, family-friendly hotel near Lake Wakatipu
Along with a restaurant, this hotel has an outdoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a spa tub and a sauna are on-site. All 175 rooms offer free WiFi, fridges and LCD TVs with satellite channels. Free newspapers, free local calls and in-room massages are among the other amenities that guests will find.
Heritage Queenstown offers 175 forms of air-conditioned accommodation with a safe and free newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self parking
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee weekends 6:30 AM–10:00 AM: NZD 25 for adults and NZD 12.50 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Bike rentals
  • Health club
  • Outdoor pool
  • Sauna
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre (3079 square feet of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 49-inch LCD TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Fridge

More

  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for NZD 50.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

This Hotel property has been rated 4 star plus.

Property is also known as

Heritage Queenstown Hotel
Heritage Queenstown
Queenstown Heritage Hotel
Heritage Hotel Queenstown
Heritage Queenstown Hotel Queenstown
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown

Frequently asked questions

Can I cancel my reservation for free at Heritage Queenstown and receive a full refund?
Yes, Heritage Queenstown offers free cancellation on select room rates, because flexibility matters! Please refer to Heritage Queenstown cancellation policy on our site for more details about any exclusions or requirements.
Does Heritage Queenstown have a pool?
Yes, this property has an outdoor pool.
Is Heritage Queenstown pet-friendly?
No, pets are not allowed at this property.
How much is parking at Heritage Queenstown?
Self-parking is free at this property.
What time is check-in at Heritage Queenstown?
Check-in begins at 3:00 PM. Late check-in is available during limited hours.
What time is check-out at Heritage Queenstown?
Checkout is at 10 AM.
Where is Heritage Queenstown located?
This family-friendly Queenstown hotel is located near the airport, within 1 mi (2 km) of Steamer Wharf and Lake Wakatipu. Skyline Gondola is 1.3 mi (2.2 km) away.
4.3
Excellent
991 reviews
5 - Excellent
516
4 - Good
350
3 - Okay
84
2 - Poor
30
1 - Terrible
11

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time at the Heritage. Great room, great breakfast- an all round awesome experience.
Stayed 5 nights in Aug 2020

5/5 Excellent

Stayed 3 nights in Aug 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, really enjoyed our stay, room was large, clean and comfortable, staff friendly will stay again.
Stayed 4 nights in Jul 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Amenities
Sad face IconDisliked: Staff & service
Disappointed to have 5 nights with no service of the room. Very poor internet speed.
Stayed 5 nights in Jul 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent. Friendly and helpful staff. Spa not available during our stay.
Stayed 1 night in Jul 2020

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