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Indoor pool
Indoor pool
View from Room
View from Room

Guest reviews

4.4/5 Excellent
986 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Map

Explore the area

AirportQueenstown (ZQN-Queenstown Intl.)4 min drive
Popular LocationQueenstown Event Centre5 min drive
Popular LocationRemarkables Park Town Centre5 min drive
Popular LocationQueenstown Hill11 min drive

Choose dates to view prices

  • Room, 1 King Bed (Relaxation)

    4.8/5 guest room rating

    Room amenities

    • 46 sq m
    • Lake view
    • Sleeps 2
    More detailsRoom, 1 King Bed (Relaxation)
  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 44 sq m
    • Lake view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed
  • Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • 44 sq m
    • Resort view
    • Sleeps 2
    More detailsRoom, 1 King Bed
  • Suite, 1 King Bed (Lake Wakatipu Suite)

    4.3/5 guest room rating

    Room amenities

    • 54 sq m
    • Lake view
    • Sleeps 2
    More detailsSuite, 1 King Bed (Lake Wakatipu Suite)
  • Room, 1 Queen Bed, Accessible

    4.5/5 guest room rating

    Room amenities

    • 45 sq m
    • Resort view
    • Sleeps 2
    More detailsRoom, 1 Queen Bed, Accessible
  • Twin Room

    4.5/5 guest room rating

    Room amenities

    • 44 sq m
    • Resort view
    • Sleeps 2
    More detailsTwin Room
  • Deluxe Twin Room, Lake View

    Room amenities

    • 44 sq m
    • Lake view
    • Sleeps 2
    More detailsDeluxe Twin Room, Lake View
  • Suite, 1 Bedroom (Residence)

    Room amenities

    • 60 sq m
    • Resort view
    • Sleeps 2
    More detailsSuite, 1 Bedroom (Residence)
  • Suite, 2 Bedrooms (Residence)

    4.1/5 guest room rating

    Room amenities

    • 100 sq m
    • Lake view
    • Sleeps 4
    More detailsSuite, 2 Bedrooms (Residence)
  • Deluxe 2 Bedrooms, Lake View (Residence)

    3.8/5 guest room rating

    Room amenities

    • 100 sq m
    • Lake view
    • Sleeps 4
    More detailsDeluxe 2 Bedrooms, Lake View (Residence)
  • Deluxe Room, 1 King Bed (Plus)

    5/5 guest room rating

    Room amenities

    • 44 sq m
    • Lake view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed (Plus)

About this area

Queenstown

Located in Queenstown, Hilton Queenstown Resort & Spa is near the airport and on the waterfront. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's activities can be experienced at The Remarkables Ski Area and Gibbston Valley Winery. Skyline Gondola and Alpine Aqualand are also worth visiting. Discover the area's water adventures with kayaking and waterskiing nearby, or enjoy the great outdoors with hiking/biking trails and ecotours.

Map
Popular Location

What's nearby

  • Queenstown Event Centre - 5 min drive
  • Remarkables Park Town Centre - 5 min drive
  • Queenstown Mall - 11 min drive
  • Queenstown Hill - 11 min drive
  • Queenstown Gardens - 11 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 4 min drive

Restaurants

  • Wakatipu Grill — 1 min walk
  • Stacks Pub — 1 min walk

About this property

Hilton Queenstown Resort & Spa

5-star luxury hotel, walk to Lake Wakatipu
3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 220 rooms provide conveniences such as fridges and coffee makers, plus balconies or patios and LCD TVs with cable channels. Guests will also find 24-hour room service, wireless Internet access (surcharge) and wired Internet (surcharge).
Hilton Queenstown Resort & Spa offers 220 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Contactless check-out
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 9.95 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: NZD 16 per day
  • Valet parking: NZD 40 per day
  • Limited parking spaces
  • Parking height restrictions apply
  • Ferry terminal shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends: NZD 30 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Afrikaans
  • Chinese
  • Czech
  • Dutch
  • English
  • French
  • German
  • Spanish

Business services

  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Free newspapers
  • Laptop-compatible safe

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per night.
Free cots (infant beds)

Payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 30 per person (approximately)
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Self-parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and enhanced cleanliness.
  • Social distancing measures are in place.
  • Contactless check-out is available.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hilton Queenstown Resort
Hilton Queenstown
Hilton Queenstown Hotel Queenstown

Frequently asked questions

Can I cancel my reservation for free at Hilton Queenstown Resort & Spa and receive a full refund?
Yes, Hilton Queenstown Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Queenstown Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an indoor pool.
Is Hilton Queenstown Resort & Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is available for NZD 16 per day. Valet parking is available for NZD 40 per day. Limited spots are available.
What time is check-in at this hotel?
Check-in is from 3 PM to midnight.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is this hotel located?
Situated on the waterfront, this luxury hotel is within 2 miles (3 km) of Lake Wakatipu, Queenstown Event Centre and Remarkables Park Town Centre. Alpine Aqualand is 1.9 mi (3.1 km) away.

Guest reviews

Overall score and ratings for Hilton Queenstown Resort & Spa

4.4
Excellent
5 - Excellent
606
4 - Good
252
3 - Okay
72
2 - Mediocre
38
1 - Poor
18
4.6
Cleanliness
4.5
Service and Staff
4.3
Amenities
4.5
Property condition

3/5

  • Liked: Cleanliness, staff & service

Beautiful location. Friendly staff. Clean rooms. Nice pools. Unfortunately there is lack of maintenance in the rooms; shower head was leaking, outer door on the fridge needs adjustment and so does the door on the wardrobe. Restaurant Wakatipu needs some dinner inspiration but breakfast was first class which was reflected on the price.

Stayed 2 nights in Jul 2020

2/5

  • Liked: Staff & service
  • Disliked: Amenities, property conditions & facilities

The front desk was under staffed. Took almost 45 minutes to get to the desk to check in. The rooms were old & in massive need of an upgrade, the patio door was hard to open & close, the handle was falling off & at night time the noise from the heating duct that ran over the head of the bed made it almost impossible to sleep. The whole hotel was under staffed. No one was topping up the towel in the pool area & twice the kids came back to the room to dry off because there was no towel.

Stayed 3 nights in Jul 2020

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

Fantastic hotel. The rooms were lovely. The beds were comfortable. Lovely outlook.

Stayed 5 nights in Jun 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff and amazing lake view - nice luxurious stay

Stayed 4 nights in Jun 2020

3/5

  • Liked: Cleanliness, staff & service, amenities

Nice hotel but didn't think it was any better than a 4 star. Service great but faulty lights and seat in room let it down.

Stayed 2 nights in Jun 2020